Columbia Acura Inc - Service Center

The consistiently take care of me. This time my car needed a component in the transmission. Alan made sure I had a loaner call the whole time it was being fixed. He kept me update This time my car needed a component in the transmission. Alan made sure I had a loaner call the whole time it was being fixed. He kept me updated on what was going on with it and I got it back freshly washed and vacuumed. More

Tiffany was awesome as well as our service tech. Appreciated the thorough inspection and great care in addressing the problem. Appreciated the thorough inspection and great care in addressing the problem. More

Always friendly and honest with me. The only place I have ever taken my car to get service completed. Always happy with me my service. The only place I have ever taken my car to get service completed. Always happy with me my service. More

Very unprofessional! They do not complete the work that you pay for!!!!! My 3rd incident!!!! They do not complete the work that you pay for!!!!! My 3rd incident!!!! More

I will not come back there. One guy told me I was in dyer need of a timing belt, then another guy come out and said they didn’t find anything that was in dryer need today. Just One guy told me I was in dyer need of a timing belt, then another guy come out and said they didn’t find anything that was in dryer need today. Just cause I’m a woman doesn’t mean they can try to take advantage of me. I know you have to take the front part of the engine apart to check the timing belt and I wasn’t there long enough for them to check it. So please do better and not try to take advantage of people. More

Misinformed of wait time for recall work. When making appointment told it would take about an hour; then, when I arrived told it could take from 3 hours to the end of the day. This is WRONG. When making appointment told it would take about an hour; then, when I arrived told it could take from 3 hours to the end of the day. This is WRONG. Additionally, the individual checking in our car was very rude and condescending after being told about the 1 hour. Very poor customer service. Will NOT go back to this dealership for new car. More

I appreciate the responsiveness of the team at Acura, I had an apt which was estimated to take ~90 min. I was in and out in an hour. It is nice to have a timely easy experience. had an apt which was estimated to take ~90 min. I was in and out in an hour. It is nice to have a timely easy experience. More

we were on a tight window to get the car done; and they got us in and out in a timely period got us in and out in a timely period More

A Sign board helps locate the service door. It was little confused to get into the right door. After the service is done, if someone can explain what is done and when is the next due date will It was little confused to get into the right door. After the service is done, if someone can explain what is done and when is the next due date will help a little. More

The service that was promised was delivered. Exceeded my expectations. Blah blah blah blah blah Exceeded my expectations. Blah blah blah blah blah More