Columbia Acura Inc - Service Center

Everything went well. The crew seem to be more efficient and conscientious. They are also trying to be better at treating the customer with dignity. The crew seem to be more efficient and conscientious. They are also trying to be better at treating the customer with dignity. More

It was a great experience! Thank you to all the kind people there. I appreciated being updated as to how long it would take. Thank you to all the kind people there. I appreciated being updated as to how long it would take. More

Keith was awesome to work with and made me feel very comfortable with the process since it was my first time getting my car serviced. comfortable with the process since it was my first time getting my car serviced. More

Great service. The timing belt replacement cost is too high though. But I will continue to get my routine maintenance done there The timing belt replacement cost is too high though. But I will continue to get my routine maintenance done there More

My car was in the shop for 6+ weeks to replace a known sunroof issue on 2021 G80s. Three attempts to pick up my vehicle until finally “right”…the sunroof/vehicle still makes noise going over bumps…desp sunroof issue on 2021 G80s. Three attempts to pick up my vehicle until finally “right”…the sunroof/vehicle still makes noise going over bumps…despite service manager “green light”. Horrible experience and overall “service” rating. More

Greeting was nice and the agent acknowledged my online request for oil change, rotation of tire and car wash. 20minutes later I was instructed to go to the window for payment. As I was signing the receipt request for oil change, rotation of tire and car wash. 20minutes later I was instructed to go to the window for payment. As I was signing the receipt I noticed the tire rotation was not done. I asked about that and the receptionist inquired. The agent came to me and said it would be done-that there was a misunderstanding. I did show him my email confirmation for my request. A short while later I was informed that my car was ready in the exit lane. It was not. Then I was told it was in the car wash and would be brought around. I understood that to mean outside; and I waited. About 10 minutes later the in door open and I was asked if I was waiting for a car by who I believed was the supervisor of the check in desk, but still no car. A while later the agent who had been taken care of me, and I say that loosely, open the in door and said my car was ready only there was a car parked in front of it. So I guess I should have drove over the car in front of me or, again my car wasn’t ready. Your system needs work. If you tell your customer that the car is ready, make sure it is. Don’t jerk them around. More

In for recall work. Everything handled quickly and my car was cleaned afterwards. Very positive experience! Everything handled quickly and my car was cleaned afterwards. Very positive experience! More

They are amazing. Got me in after I blew my tire. Did my service as well and were kind and got me done same day. The best. Got me in after I blew my tire. Did my service as well and were kind and got me done same day. The best. More

Easy to schedule for a routine check up. The whole intake process is so much better than it used to be! Someone greets you while you are still in the car! No more wondering who to talk to! The whole intake process is so much better than it used to be! Someone greets you while you are still in the car! No more wondering who to talk to! And check out is just as great—I am super impressed. Thank you! More

Everything was good. Completed the task in a timely, and pleasant manner. Phoned me to let me know it was completed, and other items that needed to be addressed. Completed the task in a timely, and pleasant manner. Phoned me to let me know it was completed, and other items that needed to be addressed. More