Columbia Acura Inc - Service Center

Love the remodel. People are attentive and friendly. Love the express oil changes they are quick and convenient. People are attentive and friendly. Love the express oil changes they are quick and convenient. More

Staff was courteous and friendly, but had to wait 30 minutes for my car to be brought around. Had to go back to the cashier and ask again. minutes for my car to be brought around. Had to go back to the cashier and ask again. More

service desk very responsive and helpful Clear information provided and explanation of the activities to be done information provided and explanation of the activities to be done More

Good communication. Good customer service. Allen from service department kept me step by srep updated. Good customer service. Allen from service department kept me step by srep updated. More

Fast scheduling. Fast service. Great atmosphere. 1 2 3 4 5 6 7 8 9 Fast service. Great atmosphere. 1 2 3 4 5 6 7 8 9 More

Some confusion at service desk on service intervals for free svcs and how a shorter mileage is recommended but costs me free svcs and how a shorter mileage is recommended but costs me More

It was a eye opening on the cost of car repair at this dealer ship dealer ship More

The service center is fine. The dealership is disappointing. Follow up was non existent as we had to be proactive every step of the way. Expected more from a luxury car dealersh The dealership is disappointing. Follow up was non existent as we had to be proactive every step of the way. Expected more from a luxury car dealership. More

Great great great 👍👍👍👍👍ok ok ok ok ok ok ok ok okay ok okay ok ok ok okay ok ok More

This service center is very responsive and professional. They provided accurate service times and estimates. They recently updated the customer waiting room which is very nice. I had two separate issues They provided accurate service times and estimates. They recently updated the customer waiting room which is very nice. I had two separate issues when picking up my vehicle; My car was parked behind another car that had been serviced but they couldn't find the keys to move the other car out of the way, which delayed my ability to leave by more than 40 minutes. The second time, after having a warranty repair done on my vehicle's radio, I was told my car was parked in the service area, but it was not there. I had to wait an additional 20 minutes for my car to be brought around for me to pick i up. Everyone was courteous and apologetic. I just wish they had their act together in this respect. Would also be nice if they had cleaned the vehicle like the used to do as a courtesy. More