Columbia Acura Inc - Service Center

I bought my car 2 years ago. Not only did Jon give me his personal cell phone number to answer any questions I have about my vehicle, he thoroughly and quickly responded to all o Not only did Jon give me his personal cell phone number to answer any questions I have about my vehicle, he thoroughly and quickly responded to all of my texts for the year that I sent them. He was not "salesy". He gave me space and time to think. He laid out all of the facts. He gave me pretty much all of my asks and found the exact make, model, color, with all the adds I wanted. Truly professional! If (and probably when) I buy another Hyundai, I will go back to this dealership, and I will ask for Jon. More

Great service every visit. Mt son missed his appointment & they worked him in the next day! Mt son missed his appointment & they worked him in the next day! More

Service was fine. Had to pay for rear differential change so free service cost $190. Was t aware this was not included. Had to pay for rear differential change so free service cost $190. Was t aware this was not included. More

Had an absolute great experience at Columbia. Every person I talked to was friendly and treated me like a person. Any question I had they were able to answer. Every person I talked to was friendly and treated me like a person. Any question I had they were able to answer. More

Car was in for recall. They tried to sell wiper blades and air filters for almost $200. Very expensive. They tried to sell wiper blades and air filters for almost $200. Very expensive. More

They found the problem and fixed it. Very professional. Nice waiting room, staff and showrooms. Very professional. Nice waiting room, staff and showrooms. More

Prices were through the roof for a basic oil change. Didn’t even offer me a discount. Technicians were rude and didn’t care to explain any of the work that was done when I inquired about cost of parts. Didn’t even offer me a discount. Technicians were rude and didn’t care to explain any of the work that was done when I inquired about cost of parts. Didn’t allow me enough space to pull out of the garage. Left my keys in a place that was hard to find and didn’t tell me. Not going back there again. More

The staff is always Professional, friendly, courteous and knowledgeable. Allen Williams remembers me though it’s often a period of time between my visits. knowledgeable. Allen Williams remembers me though it’s often a period of time between my visits. More

First rate customer service. This at least my seventh Acura & the reason is great service from every area of the dealership. This at least my seventh Acura & the reason is great service from every area of the dealership. More

Your service department is a mess, 20 years in the car business I have never seen something so bad. We currently have two vehicles that have been there multiple times for the same issue and both are stil business I have never seen something so bad. We currently have two vehicles that have been there multiple times for the same issue and both are still not fixed. Multiple messages left never a return call, we have two cars that are not sellable, one still sitting there for months the other didn't make it 5 miles and the check engine light came back on!!! More