Columbia Acura Inc - Service Center

Service department is a nightmare Hatd to get an appointment. Two to three dsus for calls to be returned. Parts (brakelight bulb) not available. Have yo tryirn to get replaced . No paper cover put appointment. Two to three dsus for calls to be returned. Parts (brakelight bulb) not available. Have yo tryirn to get replaced . No paper cover put on carpet during servicing. Reminder sticker not replaced with new sticker. Service manager had a bad attitude Service Dept had gone downhill. Used to get excellent service. More

Timely and accurate, oil change and tire rotation performed within 45 minutes after arrival. All employees were courteous and helpful performed within 45 minutes after arrival. All employees were courteous and helpful More

I was left waiting for my car to be finished for an extra 45 minutes. The advisor said she called my name...other advisors stopped and spoke to the others waiting. I had received a coupon for a 49.95 oil 45 minutes. The advisor said she called my name...other advisors stopped and spoke to the others waiting. I had received a coupon for a 49.95 oil change. I was told my coupon was outdated (I had it for a couple, maybe three weeks) and they gave me $10.00 off which made it over $65.00. Last oil change (I bring the car in every 10,000 miles...the advisor told me that there is no 70,000 mile oil change...rude! I think I am to have the oil changed every 10,000. I love my car...just not the dealer. Sorry! I will probably start going to an independent repair shop that I have trusted for years. More

The consistiently take care of me. This time my car needed a component in the transmission. Alan made sure I had a loaner call the whole time it was being fixed. He kept me update This time my car needed a component in the transmission. Alan made sure I had a loaner call the whole time it was being fixed. He kept me updated on what was going on with it and I got it back freshly washed and vacuumed. More

Very unprofessional! They do not complete the work that you pay for!!!!! My 3rd incident!!!! They do not complete the work that you pay for!!!!! My 3rd incident!!!! More

Misinformed of wait time for recall work. When making appointment told it would take about an hour; then, when I arrived told it could take from 3 hours to the end of the day. This is WRONG. When making appointment told it would take about an hour; then, when I arrived told it could take from 3 hours to the end of the day. This is WRONG. Additionally, the individual checking in our car was very rude and condescending after being told about the 1 hour. Very poor customer service. Will NOT go back to this dealership for new car. More

Tiffany was awesome as well as our service tech. Appreciated the thorough inspection and great care in addressing the problem. Appreciated the thorough inspection and great care in addressing the problem. More

I will not come back there. One guy told me I was in dyer need of a timing belt, then another guy come out and said they didn’t find anything that was in dryer need today. Just One guy told me I was in dyer need of a timing belt, then another guy come out and said they didn’t find anything that was in dryer need today. Just cause I’m a woman doesn’t mean they can try to take advantage of me. I know you have to take the front part of the engine apart to check the timing belt and I wasn’t there long enough for them to check it. So please do better and not try to take advantage of people. More

Always friendly and honest with me. The only place I have ever taken my car to get service completed. Always happy with me my service. The only place I have ever taken my car to get service completed. Always happy with me my service. More

we were on a tight window to get the car done; and they got us in and out in a timely period got us in and out in a timely period More