Columbia Acura Inc - Service Center

In for recall work. Everything handled quickly and my car was cleaned afterwards. Very positive experience! Everything handled quickly and my car was cleaned afterwards. Very positive experience! More

Service was fast and professional. only downside was the salesman speaking too loudly with others in the Service waiting room. After being with the company for 20 years you would t only downside was the salesman speaking too loudly with others in the Service waiting room. After being with the company for 20 years you would think he would not speak ill of a sister branch. I owned a hyundai previously so I know about recall engine but talking down about the brand and genesis when Columbia runs both just seems odd and off putting More

Greeting was nice and the agent acknowledged my online request for oil change, rotation of tire and car wash. 20minutes later I was instructed to go to the window for payment. As I was signing the receipt request for oil change, rotation of tire and car wash. 20minutes later I was instructed to go to the window for payment. As I was signing the receipt I noticed the tire rotation was not done. I asked about that and the receptionist inquired. The agent came to me and said it would be done-that there was a misunderstanding. I did show him my email confirmation for my request. A short while later I was informed that my car was ready in the exit lane. It was not. Then I was told it was in the car wash and would be brought around. I understood that to mean outside; and I waited. About 10 minutes later the in door open and I was asked if I was waiting for a car by who I believed was the supervisor of the check in desk, but still no car. A while later the agent who had been taken care of me, and I say that loosely, open the in door and said my car was ready only there was a car parked in front of it. So I guess I should have drove over the car in front of me or, again my car wasn’t ready. Your system needs work. If you tell your customer that the car is ready, make sure it is. Don’t jerk them around. More

My car was in the shop for 6+ weeks to replace a known sunroof issue on 2021 G80s. Three attempts to pick up my vehicle until finally “right”…the sunroof/vehicle still makes noise going over bumps…desp sunroof issue on 2021 G80s. Three attempts to pick up my vehicle until finally “right”…the sunroof/vehicle still makes noise going over bumps…despite service manager “green light”. Horrible experience and overall “service” rating. More

An untimely issue developed with the vehicle’s battery. After assessing the problem Allen and the team offered a temporary vehicle to me while they further looked into the issue. Although the repair took After assessing the problem Allen and the team offered a temporary vehicle to me while they further looked into the issue. Although the repair took longer than anticipated I was kept well informed of the progress. All personnel were professional and a pleasure to do business with! More

Car was in for recall. They tried to sell wiper blades and air filters for almost $200. Very expensive. They tried to sell wiper blades and air filters for almost $200. Very expensive. More

The team is always enjoyable to work with from being professional, knowledgeable, prompt and friendly! professional, knowledgeable, prompt and friendly! More

Everything was good. Completed the task in a timely, and pleasant manner. Phoned me to let me know it was completed, and other items that needed to be addressed. Completed the task in a timely, and pleasant manner. Phoned me to let me know it was completed, and other items that needed to be addressed. More

Everyone I had contact with was friendly, helpful and kind. Able to get me in and out without a long wait. kind. Able to get me in and out without a long wait. More

Easy to schedule for a routine check up. The whole intake process is so much better than it used to be! Someone greets you while you are still in the car! No more wondering who to talk to! The whole intake process is so much better than it used to be! Someone greets you while you are still in the car! No more wondering who to talk to! And check out is just as great—I am super impressed. Thank you! More