Columbia Acura Inc - Service Center

I didn’t buy an Acura, I have a G70 that your service Director, Bob, requires me to make a service appointment directly through him, instead of the Genesis app. If this isn’t a how the Columbia group tre Director, Bob, requires me to make a service appointment directly through him, instead of the Genesis app. If this isn’t a how the Columbia group treats customers, once I can get my service done elsewhere, I will never cross an entrance way to any Columbia dealership. More

I'm really happy with the work, and they finished it much faster than I expected. The people I interacted with, though, seemed like they were annoyed they had to deal with customers. One, the procedure for d faster than I expected. The people I interacted with, though, seemed like they were annoyed they had to deal with customers. One, the procedure for dropping your car off isn't clear. I realize the employees do this all day every day. But this is a one-time thing for me. I don't automatically know how to fit in with your procedure. Sorry. Really, the entire time I was there, it was like I was interrupting more important work that they were doing. I received a lot of side-eye, and the employees seemed perturbed by everything. It was like dealing with a customer was a chore. I'm a chill, go with the flow type person. College-educated. I'm not used to being treated like that. More

Excellent work by a very professional staff. Arrived close to 8 AM and out by 9:30 AM. Exactly as committed. Arrived close to 8 AM and out by 9:30 AM. Exactly as committed. More

Outstanding customer service. Quick in and out 6000 mile service for my Genesis G70. No complaints at all. Quick in and out 6000 mile service for my Genesis G70. No complaints at all. More

Service is always exceptional at this dealership. Jamey always takes the time to explain everything. Jamey always takes the time to explain everything. More

They were very timely and provided great service. It was an easy appointment and I was even provided an office to borrow so I could work while I was there. It was an easy appointment and I was even provided an office to borrow so I could work while I was there. More

Each staff person I interacted listened and tried to fix the issue. However, I am still getting an alarm to replace the battery in my key fob. the issue. However, I am still getting an alarm to replace the battery in my key fob. More

this was a great experience. I had previously gone to another cincinnati acura dealership where i purchased the vehicle, and had a very negative experience. Jamey and the whole g I had previously gone to another cincinnati acura dealership where i purchased the vehicle, and had a very negative experience. Jamey and the whole group were better than I could have expected. I am someone who really cares about my car and takes great care of it and they made me feel like they understood that and would take great care of it. Regarding the piece below, I did not work with a Jon Mcfarland in sales - Just Jamey in service. More

Prompt service upon driving into service area and the car was washed and finish before time promised was washed and finish before time promised More

The service department did a great job with my car and completed the workright on schedule. completed the workright on schedule. More