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Columbia Acura Inc - Service Center

Cincinnati, OH

4.6
1,731 Reviews

1,731 Reviews of Columbia Acura Inc - Service Center

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September 25, 2023

Very professional, service expenses were explained up front . Car was washed and returned cleaner than when I came in. More

by Mdilley2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
September 25, 2023

Poor customer service. Never believe anything you tell them. When I have been right every time. More

by PREVEAL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2023

Thorough and comprehensive review of my vehicle. I don't love this review process, however. More

by LPALMS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

Great People to Deal with. I keep coming back to buy all my cars there. More

by customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

We live in Massachusetts but stop here for service when passing through. Our 2019 MDX has 100,000 miles and is running strong. More

by nf4009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

The best ever. Always with this dealership. Acruras seem to need very little if ever msintenance beyond the recommended More

by ACTIVE.ASP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
September 24, 2023

Friendly, Courteous. Clean waiting room and bathroom. Technicians Knowledgeable.Great work Performance. MOST OF ALL PEOPLE WHO CARE. More

by SHORTA672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

Everyone is nice and makes you feel comfortable and welcome. Car wash after service is a welcome extra. More

by MARYBELLEHUBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

I cannot even reach the service center when I call, most of the time. Wait times are horrific. Until my last appointment you had the rudest people working in this department. I did see a few NEW friendly cl More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My Saleseman had dimentia. Misquoted my costs.
September 24, 2023

Courteous. Didn't take too long. The money lady could have been more pleasant. Sour puss! one problem you wouldn't take on but was given a website to try, More

by herds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AUSTIN Conte
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