Columbia Acura Inc - Service Center

Just a great experience. Everyone is polite and the service work is superb. Provided a new courtesy car! Everyone is polite and the service work is superb. Provided a new courtesy car! More

Wonderful dealership ! The people are friendly and trustworthy and they treat you with respect. Janie is a specific example of this. He’s always supportive and accommoda The people are friendly and trustworthy and they treat you with respect. Janie is a specific example of this. He’s always supportive and accommodating to his customers . He won’t try to up charge you for services that are not necessary. I always have a positive interface with the Service advisors there. More

Great customer service, I feel good about my the condition of my car after I leave condition of my car after I leave More

I have been a Columbia customer for 20 years and always had a good experience. This time the service reps were rude, unfamiliar with their own processes, I was denied a " complimentary" maintenance service had a good experience. This time the service reps were rude, unfamiliar with their own processes, I was denied a " complimentary" maintenance service that was due me and an oil change took 2 1/2 hours when they were not busy. More

The customer service reps are always very friendly. I waited on my car and the experience was enjoyable between the wait time and amenities at the dealership. My one issue is that on my last 3 visits, I waited on my car and the experience was enjoyable between the wait time and amenities at the dealership. My one issue is that on my last 3 visits, the maintenance tech said my tires were in the orange, and should be replaced soon. But on this visit they’re magically in the green with at least half of their life left. I was fully prepared to receive quotes for new tires. I just don’t like the inconsistency. More

I love Columbia! ! Always helpful and great employees. Everyone is always super helpful and friendly. Jack at the Acura store is the best! ! Always helpful and great employees. Everyone is always super helpful and friendly. Jack at the Acura store is the best! More

Fran in the body shop was so incredibly kind every-time I called. My car looks good as new and I couldn’t be happier. called. My car looks good as new and I couldn’t be happier. More

Not a pleasant experience. Very disappointed. Beyond frustrated. Understaffed in the Genesis service department. Not good. Very disappointed. Beyond frustrated. Understaffed in the Genesis service department. Not good. More

The Service was excellent. It was for my granddaughter's automobile. You cannot beat a Joseph family dealership. It was for my granddaughter's automobile. You cannot beat a Joseph family dealership. More

The team at Colombia Acura is always welcoming and respectful. They always explain things clearly. They are very quick with accommodations when a longer time is needed for service or repair. respectful. They always explain things clearly. They are very quick with accommodations when a longer time is needed for service or repair. More