Columbia Acura Inc - Service Center

Used to be great, but lots of confusion & miscommunication since the remodel. Checkout ladies in office weren’t very helpful miscommunication since the remodel. Checkout ladies in office weren’t very helpful More

Due to needing 3 recalls fixed, I was told ahead of time that my visit would take time since it was more convenient for me to wait while the service was completed. The visit was approximately what they est that my visit would take time since it was more convenient for me to wait while the service was completed. The visit was approximately what they estimated. That made to visit quite doable for me. So far no problems with the service. More

Great Service, very friendly and professional. I found the service to be excellent and received a professional report of the work completed. I found the service to be excellent and received a professional report of the work completed. More

Took responsibility for a problem and made it right. Completely satisfied with the work. Great service Completely satisfied with the work. Great service More

Service that I came for was quick and efficient. I was recommended a host of services that are either not recommended by the manufacturer at this mileage, per the owner's manual (transmission fluid I was recommended a host of services that are either not recommended by the manufacturer at this mileage, per the owner's manual (transmission fluid flush, coolant flush), or were entirely unneeded. For example, I was recommended a front brake job due to the pads being "metal on metal". I found this hard to believe, as I hadn't even heard the wear indicators. So I jacked up the vehicle, removed the front wheels and measured the pads. Plenty of pad to go, and nowhere near "metal on metal". I get it: flushes, brake jobs, and brake services are "gravy" jobs for a tech. But sell them to me when I actually need them. Choices like these don't earn trust. More

Called and made an appointment for service a week in advance. Took about 5 minutes to schedule. Show up and they didn’t have me scheduled. But the man checking me in remembered doing it. I was able to g advance. Took about 5 minutes to schedule. Show up and they didn’t have me scheduled. But the man checking me in remembered doing it. I was able to get my service done. They also checked that my recall was complete when it was not. Still waiting to get that done More

Everyone was polite and the service was done quickly. My car was washed and pulled around front. My car was washed and pulled around front. More

responsive to my questions and answered thoroughly. Waiting and restrooms were clean. Complimentary coffee and bottled water was available Waiting and restrooms were clean. Complimentary coffee and bottled water was available More

The service department at Columbia Acura is professional and is the best service department in the city. and is the best service department in the city. More

Austin was great. Even provided me with a loaner car because my service would take several hours. If service remains great, I’ll own another Hyundai when it’s time to Even provided me with a loaner car because my service would take several hours. If service remains great, I’ll own another Hyundai when it’s time to buy!! More