Columbia Acura Inc - Service Center

Engine issue was identified quickly and fixed in time. As always, staff was courteous and professional. As always, staff was courteous and professional. More

Can't praise this team enough - have been a customer here for over 15 years and the service is always top notch, super friendly and professional. You get a service time quickly whenever needed, a loaner car for over 15 years and the service is always top notch, super friendly and professional. You get a service time quickly whenever needed, a loaner car with no problem (lots of other car companies that do not do that or have you pick a rental car up), and the service people do a well-check job always giving you an explanation of what condition your car is in and what has been done. More

The service was timely, quick and I was kept informed at all times . My car was also washed. all times . My car was also washed. More

Worst service experience EVER! Scheduled an appointment for an oil change and tire rotation for Tuesday 4/30 at 10:30 am. Figured a standard inspection of the vehicle's tires, br Scheduled an appointment for an oil change and tire rotation for Tuesday 4/30 at 10:30 am. Figured a standard inspection of the vehicle's tires, brakes, fluid levels, filters, etc. would be completed as part of the standard service. Dropped the vehicle off at 8:45 am, then got a ride to work. Never received a call, so stopped by the dealership at 1:30 pm to see if the vehicle was done. Oil changes take an hour at most. Service Rider said "oh, we haven't even looked at it yet!" So you have had the vehicle since 8:45 am, appointment scheduled at 10:30 am and YOU HAVEN'T EVEN DONE THE SERVICE? Said they would call when it was ready. Service rider did call to let us know, the brake pads need to be replaced. Said "ok, we'll go ahead and have that done" Service rider "we will have it done by 5 pm today." "Ok, well we won't be able to pick it up tonight, as we have kids activities (baseball, volleyball, etc.) we'll have to pick it up in the morning. Wednesday morning 5/1, I get a ride from my home to the dealership. The Service Printer was broken, paperwork wasn't ready, took over 30 minutes to "Pick Up" my vehicle. Drove my dog to a grooming appointment and reviewed my invoice. Guess what...NO OIL CHANGE / TIRE ROTATION. The Oil Change and Tire Rotation was why it was originally brought in for service. OMG. Call up to service, they asked me to bring it back and they would do it. I said, you need to do this service FREE of charge and within an hour. They completed the service AND CHARGED me for TIRE ROTATION. Absolute circus and clown show. I expect something to be either refunded or the brakes discounted. If not, I will be taking this story to social media and possibly that "Don't Waste Your Money" guy. More

Great timely service , great environment ! All service completed as planned and no follow-up issues All service completed as planned and no follow-up issues More

I appreciate the communication and also finding me a rental so I could go and from work. rental so I could go and from work. More

Another excellent experience at Columbia! Jamey, Allen, Tyler and Zack continue to provide a high level of service. I never have to initiate contact for a status update on my vehicle - they Jamey, Allen, Tyler and Zack continue to provide a high level of service. I never have to initiate contact for a status update on my vehicle - they always keep me informed. Can’t be happier with the service I am receiving! More

Friendly, great efficient customer service. Dealership have my car a car wash and I appreciated it! Dealership have my car a car wash and I appreciated it! More

Completely reliable as to what needs to be done, timely, helpful, good explanations, and simply delightful people. helpful, good explanations, and simply delightful people. More

Jamey is great and always tries to be quick w the service and through when explaining what has been done and through when explaining what has been done More