Columbia Ford Kia - Service Center

Zero communication with me. Took 5 weeks to get my truck bac Customer service was sub par at best. Took 5 weeks from the time the parts arrived to get my truck down there to be fixed. I was told I bought a bumpe Customer service was sub par at best. Took 5 weeks from the time the parts arrived to get my truck down there to be fixed. I was told I bought a bumper to bumper warrantee including electrical and now my rear defrost doesn't work and won't be covered by warranty. Also only had the vehicle for 5 weeks and am expected to pay $100 deductible on repairs when first time I spoke with dealership was 3 weeks after purchase. I will never return here or recommend for any sort of service or vehicle purchasing to anyone I know. More

It was great Everyone there is always friendly and helpful. I chose not to change alternator through here because it was cheaper to have my mechanic. Glad I didn't Everyone there is always friendly and helpful. I chose not to change alternator through here because it was cheaper to have my mechanic. Glad I didn't pay you guys because that isn't the problem. Battery light is still on with new alternator and good battery. More

Service at another 5000 miles Got an appointment quickly and time waiting was shorter than I was told it might be. Nice that have a place to get breakfast on site. Got an appointment quickly and time waiting was shorter than I was told it might be. Nice that have a place to get breakfast on site. More

Great as usual Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing surveys. So don't expect me to do this often. Keep up the great worn. Thank you. More

Fustrating Asked multiple times when I went in for oil change asked to look at the car because it makes a loud hum noise at 20mph and from a stop through 2nd gea Asked multiple times when I went in for oil change asked to look at the car because it makes a loud hum noise at 20mph and from a stop through 2nd gear jerks the car. The guy at the front desk says I just need new tires... Oh and then he mentions I'm 2k miles over warranty... Funny how that works.. Won't buy another vehical from here again! More

First oil change on new Sedona I was scheduled for 2 p.m. and was out by 2:30. No waiting and excellent extremely fast service. I will recommend to friends. I was scheduled for 2 p.m. and was out by 2:30. No waiting and excellent extremely fast service. I will recommend to friends. More

Extremely slow service This was the second oil change where I scheduled an appointment and it took a very long time oil was done in Putnam as part of 3 free with purchase This was the second oil change where I scheduled an appointment and it took a very long time oil was done in Putnam as part of 3 free with purchase More

Great customer service. Took vehicle in for service on time and communicated well about next steps in the diagnostics process. Very willing to accommodate the customer. I've Took vehicle in for service on time and communicated well about next steps in the diagnostics process. Very willing to accommodate the customer. I've been having my pickup serviced here for 2 years and they keep it running great. Bobby has a very easy going way with the customer and is a good listener. More

Excellent I enjoy having breakfast while receiving my service. Locking lug nuts were a problem for another customer, I had the same problem, loss of the key I enjoy having breakfast while receiving my service. Locking lug nuts were a problem for another customer, I had the same problem, loss of the key nut, previous technician had not replaced it. I think customers when purchasing a car should be given the option to have them replaced with regular nuts. More

Excellent Service Your service team do an excellent job and are very helpful. Would recommend to family and friends.When im looking for another car will buy from your d Your service team do an excellent job and are very helpful. Would recommend to family and friends.When im looking for another car will buy from your dealership. More