Columbia Ford Kia - Service Center

Friendly, Professional and a Excellent Value! I've been bringing my 2008 Ford Fusion to Columbia Ford for all of my service work since 2009. They have always been friendly, professional and provid I've been bringing my 2008 Ford Fusion to Columbia Ford for all of my service work since 2009. They have always been friendly, professional and provided a great value at a fair price. Everyone I encounter in the Service Department has been top-notch and extremely helpful! More

Oil change and brake work Always receive great friendly service. Also enjoy having the shuttle service when needed. The cafe is great too and not typical for a dealership to ha Always receive great friendly service. Also enjoy having the shuttle service when needed. The cafe is great too and not typical for a dealership to have More

Great service! I actually enjoy taking my car in for service. The team is so pleasant to work with. They are courteous, professional and knowledgeable. The cafe is a I actually enjoy taking my car in for service. The team is so pleasant to work with. They are courteous, professional and knowledgeable. The cafe is a great addition to the service experience! More

Service visit I have always been very satisfied with the care and service that Columbia for provides. I've been a customer for over 20 years and recommend this deal I have always been very satisfied with the care and service that Columbia for provides. I've been a customer for over 20 years and recommend this dealership whenever possible. The only complaint I have this visit is, I was waiting for my car and it took longer than usual because there were a couple of recalls. No problem there! However in sitting in the waiting area, the television was on and the music was extremely loud. There was so,e breaking news that was important and it couldn't be heard. My suggestion: turn the music down in that area - too much competition! Just know that you are the best! More

Tire change I had an appointment for a tire change. Shortly after I sat in the waiting room, I was told there was a delay with the tire machine. I chose to stay, I had an appointment for a tire change. Shortly after I sat in the waiting room, I was told there was a delay with the tire machine. I chose to stay, and while I was reading, Rachael gave me a voucher for a free meal. I thought that was above and beyond what I expected. In spite of the warning, I was out of there in 1 1/2 hours, and completely happy with the service. More

Great place They are excellent at explaining the problem and make recommendations about the repairs needed. We were told what to expect and how much it would cos They are excellent at explaining the problem and make recommendations about the repairs needed. We were told what to expect and how much it would cost. They were spot on. More

Very friendly staff. Waiting area was very relaxing. Staff greeted me with a smile and were very friendly. The man also told me how long it would take so I knew what to Waiting area was very relaxing. Staff greeted me with a smile and were very friendly. The man also told me how long it would take so I knew what to expect, which was very nice! More

Not as advertised When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of Ju When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of June 1 I requested verification that this visit included tire rotation. I was told that it did. When I reviewed the documentation of the service provided there was no indication that the tires had been rotated - only that tread depth, wear pattern/damage, and pressure had been checked. I would have paid for the rotation if I knew this service was not going to be provided. If the tires were, in fact, rotated, I will change the answers to this survey. More

LAST SERVICE APPT. DID NOT GO TO WELL. , CAR WAS BROUGHT IN FOR 50.000 MI. SERVICE AND EXCHANGE WINTER TIRES TO SUMMER TIRES. ASKED THE RECEPTIONIST TO LET ME KNOW IF I NEED TO REPLACE THE , CAR WAS BROUGHT IN FOR 50.000 MI. SERVICE AND EXCHANGE WINTER TIRES TO SUMMER TIRES. ASKED THE RECEPTIONIST TO LET ME KNOW IF I NEED TO REPLACE THE TIRES I BROUGHT IN. 2 HRS LATER SHE TOLD ME CAR WAS DONE, I STATED NO NEW TIRES? SHE SAID THEY WERE OK WILL LAST FOR ONE MORE SEASON. LEFT FOR HOME, GOT 1 MI. AND I HAD A FLAT TIRE. CAME BACK TO DEALER, CAR WAS BROUGHT IN. THE EXPLANATION FOR THE FLAT WAS VERY VAGUE. IT TOOK 2 HRS TO PUT ON 2 NEW REAR TIRES. I ASKED WHEN THE CAR MAY BE DONE, SHE TOLD ME THE TIRE MACHINE WAS TIED UP WILL BE READY IN 10 MIN. I HAVE TO THINK I WAS PUT ON THE BACK BURNER. NOW I HAVE 2 NEW TIRES AND OLD ONES ON FRONT, I ASKED IF THAT WAS OK FOR ALL WHEEL DRIVE SHE SAID YES. I HAVE SINCE HEARD OTHERWISE AND WILL BE IN CONTACT WITH YOU. NOT SURE WHY THE SERVICE WAS LESS THAN SATISFACTORY, ITS TOO BAD. More

30,000 check-up As always this was a fine experience, everyone very accomodating and professional, even gave me a car wash upon request. Also really liked the cafe. As always this was a fine experience, everyone very accomodating and professional, even gave me a car wash upon request. Also really liked the cafe. More