Columbia Ford Kia - Service Center

very well! work was completed in a timely and professional manner and, work was completed in a timely and professional manner, and the work was completed in a ti work was completed in a timely and professional manner and, work was completed in a timely and professional manner, and the work was completed in a timely and professional manner, thank you very much. More

positive The price was as expected. Everyone is pleasant, positive and helpful. I also love the food at the Thunderbird café. My only dealership for work on my The price was as expected. Everyone is pleasant, positive and helpful. I also love the food at the Thunderbird café. My only dealership for work on my car. More

Highly Recommended Columbia Ford provided excellent customer service. They treated me with respect. My service person I dealt with was Bobby. He was outstanding! Very po Columbia Ford provided excellent customer service. They treated me with respect. My service person I dealt with was Bobby. He was outstanding! Very polite and courteous and always smiling and answered all my questions. I would definitely be coming back for all my service needs and thinking of purchasing from them as well. More

Fabulous Service Department I brought my Escape in for two recalls and an oil change. The gentleman from the service department was very helpful. It's a great dealership and I I brought my Escape in for two recalls and an oil change. The gentleman from the service department was very helpful. It's a great dealership and I highly recommend them. More

great Service is always good .Moved to Rhode Island and still come back to Columbia Ford for service.Will keep coming back.Keep up the good work. Service is always good .Moved to Rhode Island and still come back to Columbia Ford for service.Will keep coming back.Keep up the good work. More

Perfect performance Columbia ford was great at Custumer service. Theresa treated me with exceptional customer service as well. Will go back for all my service needs on my Columbia ford was great at Custumer service. Theresa treated me with exceptional customer service as well. Will go back for all my service needs on my ford. More

Regular oil change & safty check Very impressed with the quick service I recieved. Joe came over when my truck was done and showed me the safety points they checked. Everything was g Very impressed with the quick service I recieved. Joe came over when my truck was done and showed me the safety points they checked. Everything was good. More

Horrible customer service , vehicle damaged during service, your serve manager is not professional whatsoever. Theresa needs to learn how to talk to customers. Would never recc , vehicle damaged during service, your serve manager is not professional whatsoever. Theresa needs to learn how to talk to customers. Would never reccomend to others! More

Very disappointed! First let me say that I bought my truck from Columbia Ford three years ago. Sales was fantastic. I never had any issues with the service departm First let me say that I bought my truck from Columbia Ford three years ago. Sales was fantastic. I never had any issues with the service department until this time. I brought my truck in because I was having an issue with my brakes. When you pump the pedal up it would drift to the floor. (I had just had the pads replaced four weeks ago.) I received a phone call and they told me that the pistons in the calipers were pushing and warping the brake pads and in-turn warping the rotors. Thing is, is that it was doing this prior to the brake job. I questioned whether they looked at everything and she said yes. They recommend pads, resurface all four rotors. Not really sure that it would fix the problem I authorized it. I picked it up around closing time. It came to $921.00. They charged me a diagnostic fee but they also said they found a bad caliper and replaced it but didn't charge me for that because they never called me to tell me about it. Whatever! I paid, hopped in my truck and checked it. Guess what? The pedal was the same. Pump it up and drift to the floor. I went back inside they came out looked at it, never pumped up the brakes like I explained to them and they said it was normal for that truck. It never did that when I bought it. Started 3-4 months ago. Anyway they told me to drive it for the weekend and see if it feels different after I drove it for a couple days. I know a few great diesel mechanics. I had two independent mechanics look at it over the weekend at separate times. I never told them what the other said. They both agree that the diagnosis/repair that was done was not the right diagnosis/repair and they both said that the brake pedal drifting to the floor is wrong and both said the same thing as to what they found as the problem. I am now out $921.00 on a repair that didn't need to be done and my truck is not fixed. Monday I will be right back down there. Do I recommend bring your vehicle to the service department? No! More

Excellent Love that I can call and work with the service department to make an appointment that works for my schedule. All staff so helpful. I was very happy. Love that I can call and work with the service department to make an appointment that works for my schedule. All staff so helpful. I was very happy. More