Columbia Ford Kia - Service Center

best customer service i have experianced My experience at Columbia Ford's Service Center was great. There is not a single bad thing I could say about anyone or anything that I have dealt with My experience at Columbia Ford's Service Center was great. There is not a single bad thing I could say about anyone or anything that I have dealt with during my visit. Kevin did an amazing job working on my truck to find the proper fix for my issue. Between an awesome mechanic and great customer service at the desk, I can say that I was definitely pleased with my experience. More

Always Get Good Service I always get good service when I go to Columbia Ford. I was not sure they would hear the noise I was concerned about in my car and not only did they I always get good service when I go to Columbia Ford. I was not sure they would hear the noise I was concerned about in my car and not only did they hear it, they discovered it was a wheel bearing. They put my mind at ease about the cost of the repair by determining it would be covered under warranty and ordered the necessary part. The part came in within a couple of days and my repair was done quickly and efficiently. More

oil change and 15,000 mile ck also brakes never received the paper work as I was promise in the mail. Vehicle floors not cleaned I do not know if this is done with an oil change or not. Brake never received the paper work as I was promise in the mail. Vehicle floors not cleaned I do not know if this is done with an oil change or not. Brakes are working very good now. Vehicle took about 1 to 2 hours longer then promise. More

Great work, and super friendly The only thing that was not done was my oli change warring was not reset, but no big deal. Great experience keep up the great work. The only thing that was not done was my oli change warring was not reset, but no big deal. Great experience keep up the great work. More

Fantastic Cutomer Service Columbia Ford was great. They were able to get my vechicle in next day for unexpected repairs. Vechicle repairs were completed the following day and t Columbia Ford was great. They were able to get my vechicle in next day for unexpected repairs. Vechicle repairs were completed the following day and the way I dropped it off, clean. What dealership gets your vehicle after service for pickup and parks it in front of the entrance door??? Top notch. More

Joe, in Service Department is attentive and courteous. Columbia Ford Lincoln Kia is a very good dealership with a convenient location and very nice and comfortable waiting salon. Both the Sales and Servic Columbia Ford Lincoln Kia is a very good dealership with a convenient location and very nice and comfortable waiting salon. Both the Sales and Service Departments are staffed by experienced and courteous people. More

Oil change Everyone that I came in contact with in the dealership was friendly and welcoming. We ran into our sales person and he recognized us and greeted us wi Everyone that I came in contact with in the dealership was friendly and welcoming. We ran into our sales person and he recognized us and greeted us with a smile and a friendly conversation. I would recommend Gates to anyone looking for a car. More

Great experience, every time! I'm in and out within a reasonable time frame. The staff is very professional and courteous. I feel confident leaving, knowing what work was done an I'm in and out within a reasonable time frame. The staff is very professional and courteous. I feel confident leaving, knowing what work was done and what work needs to be done in the future. Thanks Joe! More

Bought car in January.... Major problems no solution I have been having many issues with my vehicle that I purchased in JanuaryJanuary from Columbia Ford. The first time I brought it in for service for c I have been having many issues with my vehicle that I purchased in JanuaryJanuary from Columbia Ford. The first time I brought it in for service for check engine light on, jerky transmission, stuttering and clicking noise in engine they told me everything was fixed with an oil change. Brought it back in July for the same issues and this time they found a bit more wrong with the car. This was after we had to help them with their diagnosis and show them we knew a bit more about car repair then they thought. We got the car back again the first week of August after them having fixed it 100%. First week in September and the check engine light is back on again. This time I dropped it off on a Thursday and they looked at it on Tuesday. They told me the check engine light wasn't on and they couldn't find anything wrong with the vehicle. It still has transmission slippage, backfiring and jerking. I used to think highly of Columbia Ford but will never be going there to fix any of my other vehicles or for purchasing another vehicle. They have lied to me numerous times and am extremely disappointed. More

installation of navigation They took my car in right away and always updated me with the progress. Multiple people at the dealership came to check on us to see if we needed anyt They took my car in right away and always updated me with the progress. Multiple people at the dealership came to check on us to see if we needed anything. More