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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,391 Reviews

1,391 Reviews of Columbia Ford Kia - Service Center

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May 01, 2015

Damaged tire, no appointment badly damaged tire due to road hazard Saturday and went to temp spare. Showed up Service Dept. with no appointment. Tire unrepairable but they had o More

by Catfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 01, 2015 -

Columbia Ford Kia responded

Awesome, glad we had your tire in stock... And yes the food at The T-BIRD DINER is great !!

April 27, 2015

SALES AND SERVICE I have had nothing but good to say about Service and Sales. Steve Murphy s the MAN. As far as service they are very well trained at what they do. More

by ramman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven J. Murphy Sr.
April 27, 2015

Great service from great dealership The service department at Columbia Ford Lincoln Kia does a great job listening to my concerns when I drop the car off. I've never experienced that le More

by PETEinWILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2015 -

Columbia Ford Kia responded

Never a bad thing to hear such positive feedback !!!! Glad you had a great experience, Michael Pahlas Service manager

April 26, 2015

The mechanic, Ryan, was very professional It was an amazing experience. The job was done quick and done right. Five stars to the employees at Columbia ford Kia. It's the best dealership around More

by Ryano21795
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2015 -

Columbia Ford Kia responded

We'll let Ryan know that your happy with his work, the guys in the shop are the ones that keep the wheels rolling.... Michael Pahlas, Service Manager

April 24, 2015

Accommodating as Always! Was 30 minutes late for appointment. The service folks were very helpful in getting me in and out in no time! They are always helpful and accommodatin More

by MaryR103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rachel Rolli
Apr 24, 2015 -

Columbia Ford Kia responded

Maryr103 Thank you for your review of our service department, glad we could be there for you and will continue to be in the future. Thank you, Michael Pahlas Service Manager

April 24, 2015

Making it happen Joe was able to work his magic and get my car in and out in a timely fashion. I can't recommend this team enough! More

by dgehen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 24, 2015 -

Columbia Ford Kia responded

SHAZAM !!!!!!!! Your car is fixed :) I'm glad we were able to make it happen.... Michael Pahlas service manager

April 21, 2015

Timely, for no appointment problem Added on maintenance while I was there, and they found an additional brake problem needing fixing when they were doing the normal maintenance, and did More

by phillippisani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Apr 21, 2015 -

Columbia Ford Kia responded

I'm glad we were able to take care of your brake issues in a timely manor. Also we would like to thank you for your time to submit this review :) Michael Pahlas, Service manager Columbia Ford KIA

April 19, 2015

Service reps are great. But my car was leaking the next day. bobby and all the other service reps are always friendly and helpful. Had a power steering line changed. The next day, an oily fluid was leaking a HUG More

by NoID
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
April 16, 2015

Oil change and inspection I have been coming to Columbia Ford for several years now. I believe they know what they are doing. We are planning a trip and need to be prepared. More

by Sewanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 14, 2015

Service on my truck Needed standard service for my 1 year old truck. I have to say that ivwould utilize your service dept more if you were opened later at night and at l More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 15, 2015 -

Columbia Ford Kia responded

Chris we greatly appreciate you choosing us to service/maintain your truck. We are open till 7pm on Thursday nights for service and another option is if you work or live local within 15 miles or so we have drivers standing by that would be happy to pick up your truck and deliver back to you at no charge to you...... I would like to thank you personally for taking the time to rate us :) Michael Pahlas Service manager

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