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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,391 Reviews

1,391 Reviews of Columbia Ford Kia - Service Center

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April 06, 2021

The staff I dealt with in the service department were great. Friendly and helpful. Good experience for me. I would recommend your dealership to friends and family. More

by Marie1birds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

Great service and love the waiting area. It's the only waiting area that I know of with a fireplace. Very friendly staff - wouldn't take my KIA anywhere else. More

by Farm Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2021

Dropped my car off to be fixed. Fernando was very pleasant and efficient. My car was done quickly and is working like it should. Was very happy with the visit. More

by rosemary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Cruz
March 20, 2021

Columbia ford Kia was great working with to fix our KIA. Bobby was very helpful and understanding. Their work was done well and very quickly! More

by replank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2021

I brought my Kia in for 100,000 miles service. A few parts needed to be ordered and replaced as expected with that many miles. Heres to another 100,000 more! More

by llessard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

excellent service friendly people great facility. work done on time and done right work done when promised. would return again and again. no problems at all. More

by bsmithdoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2021

I had a great experience when bringing in my truck for repairs of warranty and non-warranty work. The service department did a great job on a visit that encompassed numerous repairs over many days. Jose k More

by Don H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Arriaga
March 13, 2021

I arrived before 8 am and was immediately received by the helpful service department who listened to my explanation about the odd noise my vehicle made during left turns at speed. It turned out it was a prob More

by MSewall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

Dealership did a great job on my truck. They got it in and out in a hurry. All people there were really nice. I will be back. More

by Nikgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2021

Had a horrible service experience. We brought our 2021 car in for the first service and the next morning had a puddle of oil under the car. Called service and they made excuses that it was leaking because More

by scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Pahlas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Columbia Ford Kia responded

Good morning Scott, We are very sorry about your inconvenience regarding the oil leak around your drain plug. We have had issues at times with some drain plug washer/gaskets from under or over tighten issues. Either way we are responsible. Please feel free to call me directly regarding this issue or any other concerns. Again we are sorry for the inconvenience. Michael Pahlas Service Manager Columbia Ford Kia 234 Rt 6, Columbia, CT 06237 860 228 2886 x124 office 860 228 6977 fax mpahlas@columbiaford.com www.columbiaford.com

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