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1,392 Reviews of Columbia Ford Kia - Service Center
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September 12, 2019
very happy the service associate was courteous and helpful and explained what was happening and answered my questions about possible future service needed with p the service associate was courteous and helpful and explained what was happening and answered my questions about possible future service needed with promptness and clarity More
by F150 fan
Employees Worked With
September 07, 2019
Service Of Our Kia Soul We are always very pleased with the service center, from the minute we walk through the door we are greeted quickly and professionally. Bobby is alwa We are always very pleased with the service center, from the minute we walk through the door we are greeted quickly and professionally. Bobby is always very friendly and easy to communicate with. More
by focusfocusfocus
Employees Worked With
September 03, 2019
Enjoyable experieince Excellent service. Employees are attentive to customer needs. Quick in and Out. Extremely friendly staff willing to answer questions and provide feedb Excellent service. Employees are attentive to customer needs. Quick in and Out. Extremely friendly staff willing to answer questions and provide feedback. Will come back for service again. More
by Z
Employees Worked With
Other Employees :
Rachel Rolli, Rob Landry
August 28, 2019
customer service I have been a customer for many years and it all started with Eric Gates at the Nissan/Gmc dealership. I was treated fairly there and I have trusted I have been a customer for many years and it all started with Eric Gates at the Nissan/Gmc dealership. I was treated fairly there and I have trusted Eric, so when he moved to Columbia Ford, I continued to be a customer. Everyone I have had contact with in both dealerships are 100 percent about customer service so I will continue to be a customer More
by renevel
Employees Worked With
Other Employees :
Matt Milici
August 25, 2019
all keyed up Bought a certified used car in may. A couple weeks later, one key fob not working. Made first trip to ford and they changed the battery. A month later Bought a certified used car in may. A couple weeks later, one key fob not working. Made first trip to ford and they changed the battery. A month later, key fob not working. Second trip to ford and they changed the battery. A month later, key fob not working. To ford for third time. Refused new battery. Ford ordered new bob. Needed to go to ford for a fourth time so key could be cut and programmed. Cost me a $100 deductable. Service guys were great, every time. In fact everyone i came in contact with there was fantastic. I just felt it shouldn’t have taken 4 trips and there shouldn’t have cost me anything as this was an ongoing problem. I didn’t argue this at the time because i was leaving the state for a few days, as soon as i got home from ford, and didn’t want to hang around another hour at that time. More
by ryk
Employees Worked With
Rob Landry
August 24, 2019
Speedy oil change Every time I go in this place I have a great experience! Bobby is great!!! I also love the service they have to drive you home and pick you up so if i Every time I go in this place I have a great experience! Bobby is great!!! I also love the service they have to drive you home and pick you up so if it's going to be a long time your not stuck there. Great place! More
by Starr,nicole7446
Employees Worked With
August 24, 2019
Excellent service Received a recall notice for my 2012 Ford Fusion. Made an appointment to bring it in. Dropped it off after work one day, and got a call that it was Received a recall notice for my 2012 Ford Fusion. Made an appointment to bring it in. Dropped it off after work one day, and got a call that it was ready the next day. Wife had the dealership come pick her up, and she picked up my car, while I was at work. Everything went as smooth as could be. More
by CTCowboy
Employees Worked With
Unknown.
August 10, 2019
Great and courteous service! Rob was very courteous and even though it was just and oil change he asked a lot of questions about other parts of the car. It made me feel not only w Rob was very courteous and even though it was just and oil change he asked a lot of questions about other parts of the car. It made me feel not only welcomed.but that he really cared that my car worked for me. Thank you Rob. Kelli Mc More
by MyOptima
Employees Worked With
August 09, 2019
Service Great job and great customer service. Bobby called to inform us when the car was ready and answered all my questions. I will be servicing my F150 the Great job and great customer service. Bobby called to inform us when the car was ready and answered all my questions. I will be servicing my F150 there next More
by weh628
August 06, 2019
Excellent customer service It is pleasure to bring the car for work. From the time I walk in everyone smiles and greets you. All the staff at the service desk treat you with a It is pleasure to bring the car for work. From the time I walk in everyone smiles and greets you. All the staff at the service desk treat you with a friendly and professional demeanor. The work is done in the time framed promised and is done well . The cost may be higher than in a small shop which something we know about any dealership service dept. They have an excellent shuttle service which is very convenient on workdays. Overall very satisfied,you get what you pay for. More
by JS
