Columbia Ford Kia - Service Center

Way too long It took 1 and a half hours for a scheduled oil change. I do not remember who I worked with. But that doesn't seem right. It took 1 and a half hours for a scheduled oil change. I do not remember who I worked with. But that doesn't seem right. More

Genuinely Caring! As always everyone here was awesome! They always go the extra step. The two men that gave me the shuttle rides home and back to pick up my car were ve As always everyone here was awesome! They always go the extra step. The two men that gave me the shuttle rides home and back to pick up my car were very nice. I always recommend Columbia Ford to my friends and family. More

Great service, great cafe, great everything, but I have my 2015 Kia serviced at Columbia Ford Kia and I gotta say, everything there is top of the line. I never mind taking time off of work to get st I have my 2015 Kia serviced at Columbia Ford Kia and I gotta say, everything there is top of the line. I never mind taking time off of work to get stuff done for my car, because I can take advantage of the wonderful Thunderbird Cafe, free internet, free coffee and water, all the while knowing that the work that I’m having done is excellent. The service folks are professional and polite, everything is clean and everyone there seems to be enjoying their job. So what’s my gripe? It’s not really a gripe, more of a request. Every place in the entire compound has music playing. That’s fine (assuming you’re ok with Classic Rock), and the Cafe and Waiting Area layer on a couple of TV’s playing news stations on top of that. Ok, that’s more than I care for already. So, imagine my surprise when I go to the restroom and find that not only is there a TV playing (loudly) right above the sinks, but for some reason, some sort of stand up comedy schtick is being broadcast through the PA on top of the TV narrative. And I wish I could say this was a one-time occurrence, but it’s not, it’s the norm. I guess there are a lot of people who need to have some sort of electronic chatter on in the background, 24-7, but I’m not that person. I really, really love the quality of work I have done at Columbia Ford Kia, but I wish to god there was one place in the entire building that I didn’t have to be subjected to endless TV/Radio/“comedy” chatter. Would be nice to have one quiet room. Otherwise GREAT! More

routine service I have no complaints at all. Columbia Ford/Kia staff have always taken good care of me and my car. It's also great to see the same employees working i I have no complaints at all. Columbia Ford/Kia staff have always taken good care of me and my car. It's also great to see the same employees working in the service department over the years. More

Customer service is their top priority. I have been going to Columbia Ford for 20 years. This time was because my battery died. I jump started my car, drove it in, told Joe I needed a batter I have been going to Columbia Ford for 20 years. This time was because my battery died. I jump started my car, drove it in, told Joe I needed a battery and left. My car was ready the next morning. No appointment and they still took great care of me. More

Outstanding courteous service at all times. The previous day, the same car was in service without an appointment. Columbia Ford Service addressed the tire issue and waived the charges which I wa The previous day, the same car was in service without an appointment. Columbia Ford Service addressed the tire issue and waived the charges which I was willing to pay. The regular service work the following was excellent as always. More

Excellent work and very friendly Excellent service and I’m so happy that’s my vacuum hose was repaired. Having heat back to the whole truck is amazingly and I’m very thankful Excellent service and I’m so happy that’s my vacuum hose was repaired. Having heat back to the whole truck is amazingly and I’m very thankful More

perfect On time and done right , can't ask for more than that. Bobby is top notch. I will continue to use Columbia Ford as much as possible in the future. On time and done right , can't ask for more than that. Bobby is top notch. I will continue to use Columbia Ford as much as possible in the future. More

Red Carpet Oil Change My appointment was at 9:30 and my car was taken in as soon as I arrived. I was greeted in a friendly manner, offered coffee and shown into the custome My appointment was at 9:30 and my car was taken in as soon as I arrived. I was greeted in a friendly manner, offered coffee and shown into the customer's waiting area. The waiting area is set up as a very comfortable living room and I was told my car would be ready in approximately 45 minutes. 45 minutes later I was on my way. Everyone was friendly, polite and professional More

Oil Change for my F150 The customer service at Columbia Ford is over the top!!! I would HIGHLY recommend them to anyone at any time, for either buying a vehicle or for serv The customer service at Columbia Ford is over the top!!! I would HIGHLY recommend them to anyone at any time, for either buying a vehicle or for service. It truly is a pleasure working with everyone there. I just got of the phone with Mike and am seriously sitting here with a smile on my face. You know you're doing good work when you can put a smile on a customers face with a phone call! Keep up the GREAT work! Happy Holidays to everyone there! More