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1,392 Reviews of Columbia Ford Kia - Service Center
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July 21, 2017
Loaner expirience Odessa Santiago helped me obtain a loaner vehicle on 07/21/17. She was very friendly and happy to help. If I had any questions regarding paperwork she Odessa Santiago helped me obtain a loaner vehicle on 07/21/17. She was very friendly and happy to help. If I had any questions regarding paperwork she was very quick and polite with a answer. She made my experience awesome! More
by Jordan Chmielowski
Employees Worked With
Sierra , Odessa Santiago
July 16, 2017
Starter button repair and brakes And having trouble with my pushbutton starter I brought it in to have a checked. When I came home after making an appointment for follow up the butto And having trouble with my pushbutton starter I brought it in to have a checked. When I came home after making an appointment for follow up the button fell through The back. I called Joe Burube in a panic. The car was picked up and brought in for me, I got a loaner car, and within 48 hours had my car back completely repaired. Always on top of things More
by Col. Ford
Employees Worked With
July 16, 2017
The service department are crooks. On Monday I made an appointment for a recall. While making the appointment I mention noise coming from the front end. The girl at the service departme On Monday I made an appointment for a recall. While making the appointment I mention noise coming from the front end. The girl at the service department said ok I'll add it. I brought the Kia in on Tuesday. I gave the keys to Rob , I forgot to mention the backup camera wasn't working he said he will add it to the paperwork. A few hrs latter I got a call saying recalls were looked at, Kia will replace backup camera. I said what about noise. He said what noise? I told him that I told the girl on Monday about it. He said I'll make another appointment for the noise. I said I have the extended warranty. He said that will be a $100 deductible X2. I said I have to pay that for each appointment? Yes. I said make one appointment for the 2 issues. He said he can't . You can't? No I can't? Ok cancelle all appointments. I will never walk back into Columbia Ford ever again. Why would I pay $200 for 2 visits when it should take one visit. I'm discussed how he tried to take advantage of me. More
by Car guy is a crook
Employees Worked With
July 14, 2017
Great service! Good customer service. Nice lounge. I would recommend Columbia Ford to anyone. I always come back and they are quick with their service. Good customer service. Nice lounge. I would recommend Columbia Ford to anyone. I always come back and they are quick with their service. More
by JSaladin56
Employees Worked With
July 10, 2017
Quick Relaxed environment. Truly thought out with indoor and outdoor seating on a warm morning. Only downside was the cafe was closed. --Saturday only. Relaxed environment. Truly thought out with indoor and outdoor seating on a warm morning. Only downside was the cafe was closed. --Saturday only. Staff was super nice and kid friendly. Provided my daughter with Fish food!! More
by ROZCHAMPLAIN@GMAIL.COM
Employees Worked With
July 10, 2017
My Experience Everything went very smoothly. No issues. Great service visit. My repairs were taken care of promptly. I was able to pick up my car the next day with Everything went very smoothly. No issues. Great service visit. My repairs were taken care of promptly. I was able to pick up my car the next day without a problem. More
by fergi
Employees Worked With
Rachel Rolli
July 10, 2017
Service Comfortable surroundings, friendly personal and professional and my salesman John Senick said hello to me ,while waiting for service. Blah, Blah, Bl Comfortable surroundings, friendly personal and professional and my salesman John Senick said hello to me ,while waiting for service. Blah, Blah, Blah, Blah, Blah, Blah!!! More
by Roy 1
Employees Worked With
July 09, 2017
20 k service Excellent service. Joe scheduled me and obtained shuttle service to UConn in a timely manner. Returned to pick up vehicle via shuttle. Courteous drive Excellent service. Joe scheduled me and obtained shuttle service to UConn in a timely manner. Returned to pick up vehicle via shuttle. Courteous driver as well. More
by Denim
Employees Worked With
July 08, 2017
Quick and easy! Decided to wait instead of dtop off at the last minute without any problems! My truck was serviced in exactly the time quoted. Thank you. Decided to wait instead of dtop off at the last minute without any problems! My truck was serviced in exactly the time quoted. Thank you. More
by paul12427
Employees Worked With
July 08, 2017
Professional from start to finish The employees were great friendly, professional, answered all my questions and did a great job. Did not purchase my vehicle there but will service it The employees were great friendly, professional, answered all my questions and did a great job. Did not purchase my vehicle there but will service it at Columbia ford. More
by Sydney35
