Columbia Hyundai - Service Center

The outcome of the service was very good. All the issues that brought the vehicle in for service were successfully resolved. The only area needing improvement is communication. I was not i All the issues that brought the vehicle in for service were successfully resolved. The only area needing improvement is communication. I was not informed that the repair would be delayed while awaiting a part until I initiated contact to inquire about the status. More

Great service and great people. They treat me well. Easy to work with. Happy there. They treat me well. Easy to work with. Happy there. More

excellent and good knowledge. clean waiting area had coffee cool drinks free wifi free water wash clean waiting area had coffee cool drinks free wifi free water wash More

The service was quick and easy to book online. The gentleman that helped me was super kind and helpful! The gentleman that helped me was super kind and helpful! More

I’ve had a lot of trouble with the service for my Genesis! Over the 2 years I’ve owned a Genesis, I’ve loved the car, but hated the service. They’ve been through several managers trying to get it fix Genesis! Over the 2 years I’ve owned a Genesis, I’ve loved the car, but hated the service. They’ve been through several managers trying to get it fixed apparently. Mike was great this last time, fixing what was done wrong. Not his fault, but service department needs a major change! Probably won’t buy another Genesis just bc of the service….i mean when you can’t just get an oil change without something going wrong, it’s bad! More

Great service, knowledgeable staff, worked well to not have the services cost me an arm and a leg. have the services cost me an arm and a leg. More

They have always done great work on all of my vehicles! No appointment needed for oil changes. No appointment needed for oil changes. More

Terrible, uninterested employees. ....Lounge is awful. My car was done, and I had to go out and get it myself ....Lounge is awful. My car was done, and I had to go out and get it myself More

The service dept is tragic. Their intake process is confusing and they never understand why we are there (the car gets driven rarely, but does come due once a year before an oil Their intake process is confusing and they never understand why we are there (the car gets driven rarely, but does come due once a year before an oil change). They try to sell you premium service upgrades without being able to articulate whether you need the service at all. i.e. asking us to pay for a “premium” brake service without knowing what’s left on the rotors. They have also lost our keys during service, which left us wandering around the dealership trying to figure out who might know where the keys were, then searching throughout our car attempting to find them. 20+ mins later someone tracked them down. Even though we have free oil changes with them, we are not going back. More

The place was a madhouse. Too many cars at once, service people were rushed by necessity, just a real zoo. All that was done was an oil/filter change and it took 1 1/2 hours. Too many cars at once, service people were rushed by necessity, just a real zoo. All that was done was an oil/filter change and it took 1 1/2 hours. Lost all the presets for everything on the GV70 somehow. Still trying to reset it all. Not looking forward to driving from Dayton to there for service. More