Columbia Hyundai - Service Center

New arrival area and waiting room are a vast improvement from the area they had for the last 10 years. Moving to an online reservation system, especially for the free Hyundai service that comes with every n from the area they had for the last 10 years. Moving to an online reservation system, especially for the free Hyundai service that comes with every new Hyundai should be a great improvement as well. In the past one had to get there early and hope one was able to get a good place in line, which was a system only people without responsibilities or appointments for work or children could enjoy. The automated phone assistant is terrible and therefore the ability to receive an update on the status of your car is terrible. I am hopeful as they rearrange their process they will be able to improve that process, whether by improving how the automate phone assistant is used in the process. More

Car was done on time and the service was done just as I requested. Thank you requested. Thank you More

People were excellent. Only downgrade was quoted 1 1/2 hrs for maintenance/oil change & tire rotation & took almost 2 1/2 hrs even opting out of car wash. Only downgrade was quoted 1 1/2 hrs for maintenance/oil change & tire rotation & took almost 2 1/2 hrs even opting out of car wash. More

They were very responsive . They picked up the car. Fixed the problem . Very easy to deal with! They picked up the car. Fixed the problem . Very easy to deal with! More

Scheduled appointment online. Took care of my car in a timely manner. Check in and check out was easy Took care of my car in a timely manner. Check in and check out was easy More

Always get great service Quick turnaround Have owned Hyundai automobiles for many years Recommend Columbia hyunda Hyundai automobiles for many years Recommend Columbia hyunda More

The work was done promptly and efficiently. The waiting area was clean and comfortable. Brindle did an excellent job of helping me get the work scheduled initially and letting me know as soon The waiting area was clean and comfortable. Brindle did an excellent job of helping me get the work scheduled initially and letting me know as soon as the work was completed. More

They were understaffed, and they are telling me after 35k miles I have thousands in repairs to breaks and tires. I bought this car from them. I reached out to the dealership, and said they would get the dire miles I have thousands in repairs to breaks and tires. I bought this car from them. I reached out to the dealership, and said they would get the director involved, that has not yet happened. Very disappointed in my experience. The service members were nice about it taking over 4 hours, but when your own service team is telling people these brakes give out after 35k miles, there's red flags everywhere. I have been a Hyundai owner my whole life, as is my family. Unless there are changes, this is my last Hyundai I will ever purchase. More

easy drop off and pick was simple too. Nice clean drop off area and free car wash was nice touch. Nice clean drop off area and free car wash was nice touch. More

I have purchased my last 3 new Hyundais at Columbia, and a big reason is the dealership and the excellent service and maintenance for my cars. a big reason is the dealership and the excellent service and maintenance for my cars. More