From the first phone call for an appointment, that Russ gave me, to the oil change and lube, to 4 new tires installed, and a 2-day problem solving computer glitch. Everyone from Russ, Steve, John (tire dept), office worker taking payment, were a tour de force of customer service and cooperation. I really piled on the work, but Steve and Russ were truly the most customer service oriented, cool, calm, and collected for the two days I was at Kufleitner CCJDR. Mr. Kufleitner, your personality and business accumen is quite an influence on customer service and attitude of all those involved. Thank you so much. It means a lot.