Columbine Ford

Columbine Ford I recently bought a 2013 Nissan Juke from Columbine Ford. I am a single, retired woman and scared to death of making a mistake. Even though it was la I recently bought a 2013 Nissan Juke from Columbine Ford. I am a single, retired woman and scared to death of making a mistake. Even though it was late when I got there and I was indecisive Jose, my salesman, was extremely patient and never once tried to pressure me into taking the car. He went over all the information on the vehicle and, I felt, answered questions honestly. My next car will definately come from Columbine. More

Brad Wilkins exemplified excellent customer service Brad Wilkins is an excellent Sales associate. He listens to his customer needs. He demonstrates Empathy and understanding of the customer needs. Brad Brad Wilkins is an excellent Sales associate. He listens to his customer needs. He demonstrates Empathy and understanding of the customer needs. Brad has excellent and prompt follow through. He was the only sales associate that voiced compassion of my situation of attempting to locate my brother a truck. My brother lost his car in the flood waters of Hurricane Harvey in the Houston area. I purchased in Montrose due to time restraints of us living in Ridgway and needing to bring a truck to my brother as soon as possible. Thank you Brad, you are 5 stars in my books. More

I was just "looking"! Robi was very patient, knowledgeable and professional. There was no pressure and she took the time to give us great customer service. She turned "look Robi was very patient, knowledgeable and professional. There was no pressure and she took the time to give us great customer service. She turned "looking" into buying a great vehicle that fit our needs. If you want to feel appreciated for your business, ask for Robi! Also, a special thanks to Tina in finance for all her work. She went above and beyond. Columbine Ford gives exceptional customer service from beginning to end. More

Great buying experience Thanks to Jose, and Jake for their time in setting me up in my new truck. Will definitely purchase another vehicle with Columbine Ford in rifle again. Thanks to Jose, and Jake for their time in setting me up in my new truck. Will definitely purchase another vehicle with Columbine Ford in rifle again. More

Professional Staff Stan answered all of our questions about the new Ford F-250, and he spent time familiarizing us with features we didn't even know to ask questions ab Stan answered all of our questions about the new Ford F-250, and he spent time familiarizing us with features we didn't even know to ask questions about! The entire staff was the friendliest, and most professional of any dealership we have purchased from over the last 50 years. My wife and I were made to feel important. That is refreshing. It was worth the drive (two hours) to deal with them. More

Primo The whole experience was pleasurable, every step went smoothly & Brad was very helpful & answered my questions quite satisfactory. All in all I would The whole experience was pleasurable, every step went smoothly & Brad was very helpful & answered my questions quite satisfactory. All in all I would highly recommend Columbine Ford. More

Frustrating Day While I think we got a good deal overall on the new F-150 we purchased, the process was frustrating. We were at the dealership for nearly 6 hours. W While I think we got a good deal overall on the new F-150 we purchased, the process was frustrating. We were at the dealership for nearly 6 hours. We arrived a little after 10:00 and were done test driving by approximately 11:30. It was after 3:00 by the time we got into the finance office and around 4:00 when we finally left the dealership. Additionally, the payment information provided during that time was extremely vague. I did not know what my payments would be until we met with the finance office to finalize the sale. I was told the value of my trade-in and the price of the new vehicle, but only told the payments would probably be 'higher' than my desired payments. The salesman asked if I was okay with that, and my response was 'let's see what the finance office can come up with.' In the end, the payments were more than 40% higher than the first numbers we discussed. As mentioned, I feel like the overall price on the pickup was good, but that information should have been provided well in advance of signing the final paperwork. By the time we got to the finance office I was frustrated and tired of being at the dealership. I knew there were several other frustrated buyers at the dealership waiting to finalize their sales. Thus, it felt as if information was intentionally withheld until we were in the finance office and in a situation where we felt pressured to make a quick decision with information that easily could have been shared with us hours in advance. Also, I believe we should have qualified for a much lower interest rate given our credit scores. The lady in the finance office was somewhat condescending when talking about finance options with us. I can understand that, as those options should have been presented in advance, and she was the only one working in the finance office on a Saturday. Nevertheless, it was an additional frustration to a process that felt intentionally ambigous and drawn out so that we would simply just sign the papers by the time we found out details of our purchase. More

2017 Ford Escape Robi was great from start to finish. she is a real asset to columbine ford! Thank you Robi. Columbine was great from to finance to the care that even Robi was great from start to finish. she is a real asset to columbine ford! Thank you Robi. Columbine was great from to finance to the care that even the lot boys show. More

Great Extremely Helpful, honest dealership. They worked with us and got us in and out with exactly what we were looking for. Thank you for all your help Extremely Helpful, honest dealership. They worked with us and got us in and out with exactly what we were looking for. Thank you for all your help More

Stan, Thanks for all of your help!!!! Stan went out of his way to be very kind and helpful to all of us. It was a long distance purchase and took a little long on our side be he did not gi Stan went out of his way to be very kind and helpful to all of us. It was a long distance purchase and took a little long on our side be he did not give up on us. Had us in and out in 2 hours which allowed us to return home the same day. Thanks also for helping my brother and sister in law. We really love our new Expedition. More