Columbus Auto Source

Columbus Auto Source responded

Thank you for your great review, Steve! It has been an honor working with you and the other members of your family over the past 20 years. A Christensen, Owner/Principal.

Columbus Auto Source responded

We think Forrest is pretty special as well! As for our finance manager and the dealership as a whole, as the owner and overseer of the staff, I can assure you that your observations are skewed because we can only work with information given to us by our customers AND we have to assume that the information provided to us is accurate. If, after the information is processed, we find out that it is NOT accurate, we are unable to offer an experience that is desirable to both parties. We do not make lending decisions. That can only be done by the lenders we use to help our customers get financing. If they determine that our customer is not a good fit, then they reserve the right to deny financing. That is exactly what happened to you and it wouldn't matter if it was our dealership or any other dealership. The result would have been the same. Hopefully by knowing this, we hope you will re-assess your feelings about our operation. A Christensen, Owner/Principal.

Columbus Auto Source responded

Like all vehicles we offer, Miss Sparks purchased her vehicle "as is: from our dealership. She did purchase an "optional" vehicle protection plan (aka warranty/extended service contract) on the vehicle. Miss Sparks came back a week after the purchase stating there was something dragging beneath the vehicle and the air conditioning was not functioning properly. Because she had the vehicle for only a week, I told her we would be willing to offer a "goodwill" repair and take care of whatever was dragging beneath the car.  I then told her she would need an appointment to have the air conditioning issue examined. At that point she became verbally hostile and unreasonable, yelling, name calling, cursing and accusatory.  After a few minutes of this behavior, she was asked to leave which she refused to do, all the while screaming obscenities and accusations about how we knowingly sold her a "junk" car. She continued this behavior, so I told her I was calling the police, to which she replied "go ahead...they won't do anything", and continued her hostile behavior. She came back in in this past Tuesday and we attempted to address the undercarriage scraping noise, but once again became unruly and hostile when we asked her to leave the service shop area because of OSHA safety regulations. Miss Sparks is correct, that is not how we do business.  Furthermore we will not be held hostage by a person who doesn't know how to behave in a business environment in a civil manner. D. Seagle, General Manager

Columbus Auto Source responded

Thank you for taking the time to post a positive review of your experience, Jessika! Even though you are related to one of our staff members, you are still a "paying" customer and your satisfaction is just as important to us as anyone else who does business with us. Please spread the word to your friends and co-workers! A Christensen, Owner/Principal.