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Community Honda

Cedar Falls, IA

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1,067 Reviews

4617 University Ave

Cedar Falls, IA

50613

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Showing 1,067 reviews

March 08, 2021

We are extremely pleased with the customer service at Community Honda. Service reps are great to work with and try to please all customers. Great job! More

by SAWACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Mar 11, 2021 -

Community Honda responded

Thank you for your 5 star review of our dealership. I'm glad you had an excellent experience! Sam Porter General Sales Manager

March 07, 2021

Great service department. They always get my vehicle in good working order and let me know what to expect the car to need next time. More

by DAPEBBLEHEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rosecrans
Mar 08, 2021 -

Community Honda responded

Thank you so much for your 5 star review of our Service Department. We look forward to your continued business! Sam Porter General Sales Manager

March 06, 2021

Other than the misspelling of my middle name on the paperwork.... the experience was flawless and very low stress. I appreciate Kelly Springer's professionalism and (though I live out of town), might More

by mmh202
Recommend Dealer
Yes
Employees Worked With
Sam Porter, Kelly Springer
Mar 08, 2021 -

Community Honda responded

Thank you so much for your 5 star review of our Sales Department; Kelly Springer in particular. I apologize for the misspelling of your middle name....I'm sure we got it changed. If not, please contact Kelly right away and we will get it taken care of. Thank you again for your business and review! Sam Porter General Sales Manager

Mar 09, 2021 -

mmh202 responded

The misspelling was corrected when I noticed while signing the paperwork (I almost said nothing), but was reassured by the finance person that it was good I did. Thank you!

March 05, 2021

Very easy to work with. I was able to get a loaner while my car was being worked on and it only took a one day to finish. Thanks for all your help. More

by JNREINTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rosecrans
Mar 06, 2021 -

Community Honda responded

Thank you for your 5 star review and your kind words about our dealership. I'm glad you had an excellent experience! We look forward to your continued business! Sam Porter General Sales Manager

March 05, 2021

We purchased our first Accord from this dealership in 1991 and have used them ever since. Their level of service is outstanding and the main reason we keep coming back for new Accords. Their new car pr More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rosecrans
Mar 06, 2021 -

Community Honda responded

Thank you for your 5 star review and your kind words about your experience(s) dealership. We look forward to your continued business! Sam Porter General Sales Manager

March 05, 2021

Great service! Did job efficiently and quickly with professional results. I don’t write words just to be writing. I can say what I want without wasting time to total 25 words!!! More

by JohnBeierschmitt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Cuvelier, Rick Rosecrans, John Sullivan, Curtis Reitz
March 04, 2021

I did not receive a call when my car was done and then they didn’t listen to the complaint about my wheel. Had to leave it another day and then was charged for the wheel issue which was not our fault. The More

by boanddee
Recommend Dealer
No
Employees Worked With
Rick Rosecrans, John Sullivan
Mar 20, 2021 -

Community Honda responded

Thank you for your review of our Service department. I will bring your concerns to our Service Director about your Wheel and tire sealing issue. I'm sorry you didn't feel like we met your expectations as we have in the past. I will use your experience as a training topic. Sam Porter General Sales Manager

March 04, 2021

Friendly and quick was good. $150 labor for 20 min to change a blower motor leaves a bad taste. Spending money elsewhere for a while. More

by Dhellman22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Rosecrans
Mar 20, 2021 -

Community Honda responded

Thank you for your review of our Service Department. I'm glad we were able to get your vehicle fixed in a timely manner. I will discuss your labor charge concern with our Service Director. Thank you for bringing it to our attention. Sam Porter General Sales Manager

March 03, 2021

Quick, excellent service and customer service. John in service department was very helpful. Went in for a key replacement and left paying less than what I thought I would. More

by Tyler.jasper370
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rosecrans, John Sullivan
Mar 04, 2021 -

Community Honda responded

Thank you for your 5 star review. I'm glad you had an excellent experience with John Sullivan in our Service department. please call on us again if we can assist with anything. Sam Porter General Sales Manager

March 03, 2021

Car buying is not at the top of my fun list but my experience was not horrible!!! Everyone was pleasant and Denny was very helpful. I would highly recommend Community Honda. More

by chabaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Porter, Jeremy Olds, Dennis Geuder
Mar 03, 2021 -

Community Honda responded

We appreciate your positive review about your recent experience with us; Dennis Geuder in particular. I'm glad you enjoyed your experience! Sam Porter General Sales Manager

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