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Community Honda

Cedar Falls, IA

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1,067 Reviews

4617 University Ave

Cedar Falls, IA

50613

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Showing 1,067 reviews

March 13, 2019

Customer Service doesn't exist here. Refuses to give out loaner vehicles for warranty covered work. Employees do bare minimum and act like you're inconveniencing them. They don't return v More

by Iowa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Beavers
Apr 09, 2019 -

Community Honda responded

Thank you for contacting us about your service experience. I apologize there was some confusion as to loaner vehicles as we DO offer them. Unfortunatly, our loaner cars are on the road more often then here. We do our best to schedule appointments around each customers needs whether that be the need for a ride, a loaner car, or any other concern our valued custoemrs may need. Please feek free to contact me direct if you would like to give me further input. Sam Porter General Sales Manager

March 11, 2019

Good Service Department My oil change was fine in a timely manner. Very friendly staff. I always like the service I receive from the service department. I like the hot chocol More

by ANNMARIE522001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Receptionist, Rick Rosecrans, Sam Beavers
March 07, 2019

Great Honda Experience Everyone at Community Honda does a terrific job and provides great service. We have bought a couple cars at Community Honda and have always had a grea More

by mallorywillems
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Porter, Jean “Frenchy” Charbonneaux, Kelly Springer
March 06, 2019

Quick Oil Change Very painless process to get an oil change scheduled. Put in a request through their website and hammered out a time through a couple short emails. Wa More

by Arstalavista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Beavers
March 06, 2019

Good job. I got in on my scheduled time and they hopefully did what they were supposed to do as it was scheduled maintenance to be done. More

by HHBSMB
Recommend Dealer
Yes
Employees Worked With
Sam Beavers
March 05, 2019

Great Experience We were searching for a used car for our daughter heading off to college this fall. We were pretty particular in what we wanted and the price range w More

by egundy3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Porter, Kelly Springer, Jeremy Olds
March 05, 2019

Got a oil change I enjoy getting work done where the people are friendly and treat you like a person and not some idiot . And also get a clean car when they are done. More

by GENTLEBEN1021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rosecrans, Sam Beavers
Jun 25, 2019 -

Community Honda responded

My apologies for my much delayed response. Thank you for your positive review of our dealership. Your ongoing business is much appreciated. Have a great Day! Sam Porter General Sales Manager

March 05, 2019

EXTREMELY EXCELLENT EXPERIENCE Ronnie was so very accommodating. We looked at close to 10 cars before settling on our purchase. No pressure. He listened and met our need More

by casincaca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean “Frenchy” Charbonneaux, Ron Colson
Jun 25, 2019 -

Community Honda responded

My apologies for my much delayed response. Thank you for your positive review of our dealership. Your ongoing business is much appreciated. Have a great Day! Sam Porter General Sales Manager

March 04, 2019

Great Experience on Every Front We had the pleasure of working with both Kelly and Sam to find a reliable, affordable car to replace one we lost unexpectedly in an accident. Our init More

by rdlorimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Porter, Kelly Springer
Jun 25, 2019 -

Community Honda responded

My apologies for my much delayed response. Thank you for your positive review of our dealership. Your ongoing business is much appreciated. Have a great Day! Sam Porter General Sales Manager

March 04, 2019

Great experience Went in for oil change. The service tech came out and explained a few other issues that will need to be addressed in the near future. Friendly enviro More

by SNMAUDIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Frederickson, Bryan Cuvelier
Jun 25, 2019 -

Community Honda responded

My apologies for my much delayed response. Thank you for your positive review of our dealership. Your ongoing business is much appreciated. Have a great Day! Sam Porter General Sales Manager

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