Community Honda

Fraud, untrustworthy, and dishonest people. These guys are a big fraud and use cheap sales tactics to cheat customers. I had the worst experience in my life at a car dealership! I found a deal These guys are a big fraud and use cheap sales tactics to cheat customers. I had the worst experience in my life at a car dealership! I found a deal listed on their website on 7/10/14. It was for a used Honda accord SE car (22K miles) for 16,000. Not any extraordinary bargain deal but a reasonable one (I ended up finding a better deal any way for the same model and trim level). I called the number listed on their website at around 4:30 PM on 7/10/2014. A lady named Sherry from their internet sales department picked up. I asked her if this car was in stock and gave her the stock #. She looked for a few mins and then told me that the car is still in stock and asked me if I would like to come see it. When I expressed that I would like to come see it today, she gave me an appointment for 6:00 PM and told me to go see Sergio or Kevin, her “Internet Sales Managers”. I drove for 1 hr and 15 mins, all the way from Stafford, TX to their dealership in Baytown, TX. I got there exactly at 6:00 PM. When I entered the dealership, nobody came to greet me. A couple of sales guys looked at me but nobody greeted me or asked me if I needed help (a common courtesy shown at most dealerships). Since, I had left for the dealership right after coming home from work, I was dressed in business casual and did not look like a bum at all. So I found no reason for them to behave in a rude manner like that towards a serious buyer. Anyways, I looked around for a bit and spotted the front desk. I walked up there and told the lady sitting up there that I am here to see Sergio or Kevin and that I had an appointment for 6:00 PM. Instead of responding to me, she told me to hold on a second and went on to answer her phone. When she was done with her phone call, she announced Sergio’s name on the intercom. A few mins later, Sergio walked up to me and introduced himself. I introduced myself and told him that I had talked to Sherry in the sales dept. and that I am here to see the 2011 Honda Accord SE. He mentioned that he has gotten my file from Sherry and took me to his office. Then he stepped out for a few min and then came back with a bunch of papers (supposedly my file). Then he proceeded to tell me that they don’t have the car in stock and its been sold. So I asked him when was it sold and he told me that it was sold on Monday night (7/7/2014). 4 freaking days ago! I told him that I called about an hour and half before coming and I was told that this car was in stock and you are telling me that it was sold 4 days ago. I told him that this xxxxxxxx and that they are using these cheap tactics to lure customers in and then rip them off. He tried to make me look at other cars but I told him that I drove 1 hr and 15 mins to see this car and if they don’t have it in stock, I am not even talking about anything else. He still said that he doesn’t have the car in stock so I stormed out of the dealership and went home. Upon reaching home, I checked their website again and the car was still shown on their website with the same price tag. Today (at the time of writing this review), I checked their website and the car is still there. I also asked my friend to call them and ask them about the car and they told him as well that the car was in stock and he should come and test drive it. These guys are fraud, untrustworthy, and dishonest people. They will tell you lies to get you in their dealership and then try to rip you off by telling more lies. A customer with not much experience will easily fall into their trap. I would suggest to avoid buying from them altogether despite how enticing of a deal they present. That is the only way they will learn to quit their fraud ways and do business honestly. More

Community Honda is not only a great dealership to buy a vehicle, but also get your car serviced as well. I've been there numerous occasions, and the staff are friendly, reliable, and know their stuff. I us vehicle, but also get your car serviced as well. I've been there numerous occasions, and the staff are friendly, reliable, and know their stuff. I used to wait for hours to get my oil changed, but at Community Honda, I was in and out before I knew it! Don't take my word for it, I would really suggest you take a drive down there, and check out the atmosphere. They have some of best customer service around town! More

the honda fit sport is the first brand new car that i ever owned and i won't it to be cared for by the people who know honda cars.i know i get the best service here.thank you community honda. ever owned and i won't it to be cared for by the people who know honda cars.i know i get the best service here.thank you community honda. More

I have a good experience buying a used car, They answer my questions in a simple manner the only thing it was that it took 4 to 5 hours that I needed to spend at the delaership my questions in a simple manner the only thing it was that it took 4 to 5 hours that I needed to spend at the delaership More

Eddie was GREAT! Nice, professional and concerned about my car needs. He took time to listen and help me find the perfect car! Will refer! my car needs. He took time to listen and help me find the perfect car! Will refer! More

The experience I had here was great. Eddie Bourgeois was an AWESOME salesman! He was friendly, funny, professional, knowledgeable and very helpful! Not to mention patient! When I came in from looking at the an AWESOME salesman! He was friendly, funny, professional, knowledgeable and very helpful! Not to mention patient! When I came in from looking at the used cars on the lot, I said to him, "I don't think you have anything in my price range" and he said "I bet I do!". And he did! He found the perfect car for me! And Sergio Gonzalez went above and beyond to get me a great interest rate on my financing. It was a great experience and I would definitely recommend this dealer to everyone I know! More

When my husband & I stoppped Baytown Honda/Community Honda it was the end of a long weekend looking for a used van. Everyone there was so friendly even though they did not have what we wanted on the lo Honda it was the end of a long weekend looking for a used van. Everyone there was so friendly even though they did not have what we wanted on the lot. However, there was a used van in the service department getting ready for the lot. To my surprise they let us go back a view the van. It was exactly what we wanted. I went back a few days later to test drive the van & made an offer. The sales team was great to work with and they handled all the paperwork; right down to put the tags on the vehicle. I bought a used vehicle but they made me feel like I spent millions. Thank You Community Honda !!! Michele Crosson More