The best person to work with at this dealership was Stephan, our salesman. He was professional, friendly, had a positive attitude, and offered to help us in any way he could. The out-of-state purchase resulted in our buying a very fine 2014 used Honda Pilot. Two issues: (1) There was no owner's manual, and they had no interest in making sure we had one. Yes, I can buy one on eBay for $30, and that's what I would have done if I had been the manager at the dealership! The communication issue is that they never told us there wasn't one, probably didn't know, and did not respond to the first three calls we made about it. Finally, they said they had one, but it's more like a pamphlet, and they were sending it right away. When it arrived, it was indeed a pamphlet, or a leaflet . . . an advertisement piece features the various Honda models. That's all. (2) The other was also a communication issue. They could have told us it would take three weeks out of four to receive the out-of-state paperwork in order to license the vehicle. With 30 days to get the license, and with my plans to be out of state the fourth week, this was definitely an issue. If they could have at least communicated to me what the expectations are, I wouldn't have stressed about it. By the time I received the title, I had one morning to get my license paperwork on the day I had to leave town. I would have appreciated a clean car when we arrived at the dealership too, since they knew the day before we were arriving from out of state by noon on the day we purchased it. The good thing is that I bought a great vehicle, and when I get my owner's manual (which I had to buy on eBay), I'll finally be able to figure out how to use the navigation and other systems.