Concord Honda

Poor customer service, not friendly and no desire to help customers. Visited Toyota dealership on the same day, and huge difference. customers. Visited Toyota dealership on the same day, and huge difference. More

Summary: I came away satisfied because they happen to have the exact model and year and mileage I wanted in a used car, at a fair price. But if another dealership has the same car you want, I recommend y have the exact model and year and mileage I wanted in a used car, at a fair price. But if another dealership has the same car you want, I recommend you go there instead. Too many problems with the sales process and basically zero follow-up support. I let the salesperson know I was coming and they had the car ready to test-drive, then they washed it afterward. Made me fill out a credit application even though I was paying with a check -- waste of my time. Then they showed me that I was paying $150 for a theft warranty that is clearly marked “optional” on the official Honda paperwork. As other reviews indicate, this is something they force on buyers to pad their profits. I wonder what American Honda thinks of this practice, if they even know. This business loses one star just for creating this bad karma for their own staff, which has to deal with the inevitable angry confrontations about it. The back-office financial person springs this on you at the last minute at signing…no mention prior by sales staff. I decide it’s not worth arguing about. Then I see no mention of my car’s warranty in the paperwork. It’s all generic language about how a Certified Pre-Owned gets all this extra coverage, but nothing specific to my vehicle, and they can’t even tell me the dates of my coverage. Am I the only one who asks for this when writing a big check? The financial person shows me how she’s entering all my car’s info onto her Honda network screen but there is still nothing there about the warranty. The general manager comes over and is baffled that I don’t just take their word for it that my vehicle will soon be in Honda’s database and it’s all online and don’t worry! At this point the delays have ended my timeframe and I have to go meet my son nearby. I return a couple hours later and they wisely introduce me to their Used Car Manager who explains the situation a bit more clearly. And he chuckles, “You’re right, you do leave here without anything in writing about the warranty…” So I guess I am not crazy to ask for it but holy cow, why would they not be prepared for this question? Maybe other buyers are more trusting than me. I go with the flow and just ask for them to email me the confirmation of my warranty dates when they enter me into the Honda system the next day. I do get a screenshot that confirms my car is “in the system” but still no warranty mention whatsoever. I call my salesperson to explain what I need (again) and also ask for the unique security lug nut key that is required to remove my wheels in case of a flat tire. The salesperson says “You’re going to need that. We’ll just mail it to your address.” Two months later, I’ve received no follow-up at all from Concord. I eventually got my warranty info by communicating directly with American Honda myself, and got my lug nut key by purchasing one directly from the McGard company. More

This is the 3rd Honda I have bought from Concord Honda. They always give me a great deal and everyone is so nice and helpful. I will buy it another car from here and recommend my friends and family. Thank They always give me a great deal and everyone is so nice and helpful. I will buy it another car from here and recommend my friends and family. Thank you Karim and all the finance department. More

Great service overall found the car I was looking for and worked out a deal that worked for both parties. worked out a deal that worked for both parties. More

Ana Marie was very helpful and informative great dealership and great service will be coming back dealership and great service will be coming back More

Friendly like the associate who assist me name Michael Gallardio. He well assisted and knowledgeable Gallardio. He well assisted and knowledgeable More

We had a wonderful experience buying our Honda CR-V hybrid with Prabh! thank you! hybrid with Prabh! thank you! More

This was the best car buying experience. It was seamless, wonderful and the staff is great. wonderful and the staff is great. More

I was visiting several dealer,to find a comfortable car for me. When visiting Honda in Concord I was attended by Mr. Jose Perez; which provided an excellent service by showing different purchase alternativ for me. When visiting Honda in Concord I was attended by Mr. Jose Perez; which provided an excellent service by showing different purchase alternatives I decided to buy a car that provides what I was looking for and I liked the way Mr. Perez explained to me the details of the car I was buying, as they were useful for managing my new car. Thansk you Jose and Also the store manager was friendly, we feel that they are professionals, we are grateful for their service. More

Purchased my vehicle here, and I do all my maintenance here, great customer service , thank you for a pleasant experience here, great customer service , thank you for a pleasant experience More