Concord Honda

Concord Honda Reigns! I'm an 80 year old practicing physician who found myself in a complete state of emergency. My passenger-side mirror had been smashed by a runaway garb I'm an 80 year old practicing physician who found myself in a complete state of emergency. My passenger-side mirror had been smashed by a runaway garbage can; I had hourly appointments scheduled at my office in WC and leaving for Sacramento immediately that evening. From my perspective Driving the Freeway to Sacramento was an accident about to happen. I immediately researched agencies with mirror and installation possibilities. I was told by other agencies earlier in the day, that this same service would undoubtedly take a day to order (understandable) and several hours to install. I finally discovered Concord Honda had a mirror in stock. Upon arriving at Concord Honda, I discussed my plight with Kenji and experienced efficient, expedient, respectful, courteous and professional assistance. I was on the road within LESS THAN HOUR! Thank you Concord Honda and a Big Thank You to Kenji who turned me into a future Concord Honda customer! Woo Hoo. More

Optional Service Contract Overall the service was OK but the optional service contract of $899 was not clearly explained to us. It was added to the capitalized cost but we don Overall the service was OK but the optional service contract of $899 was not clearly explained to us. It was added to the capitalized cost but we don't really need it, so it increased our monthly lease payment. Earlier, I asked for the calculation on paper but they did not give it to us right away and we had to wait for a long time before we signed the papers. More

THE BEST! EDDY YEOMAN AND CHRIS (FINANCE GUY) WERE VERY PATIENT WITH US AND EXPLAINED EVERYTHING THOROUGHLY. THEY TOOK THE TIME TO MAKE SURE WE GET THE VEHICLE EDDY YEOMAN AND CHRIS (FINANCE GUY) WERE VERY PATIENT WITH US AND EXPLAINED EVERYTHING THOROUGHLY. THEY TOOK THE TIME TO MAKE SURE WE GET THE VEHICLE THAT BEST SUITS OUR NEEDS. More

Best. Customer service. Period. Chris Zacharakis, Internet sales consultant and Finance Manager Chris Bongon were able to get me the car I wanted. The moment I got to the sales floor Chris Zacharakis, Internet sales consultant and Finance Manager Chris Bongon were able to get me the car I wanted. The moment I got to the sales floor I was nicely greeted from one of the receptionist and was asked politley to have a seat while they notify them I was there for my appointment. Right on time they introduced themselves, offered some refreshments and snacks while I wait. Best customer service I’ve ever experienced. Thank you to Concord Honda overall for the great experience as a customer and thank you to Chris Zacharakis and Chris Bongon for getting me a great car! I’ll definitely be back! More

Love my new car Honda Concord offered me the best OTD price through Costco membership. I hate wheeling and dealing and this buying experience was a breeze.Jessica, th Honda Concord offered me the best OTD price through Costco membership. I hate wheeling and dealing and this buying experience was a breeze.Jessica, the sale representative, is very patient, friendly and helpful. I am now enjoying my new toy. Thanks Concord Honda More

Great car, sneaky technicians/service advisors, kind manager SEPTEMBER 2017 - Bought my HRV EX brand new - thank you Cristina Sanchez, very sweet and informative! APRIL 27, 2018 - Went in for just an oil chan SEPTEMBER 2017 - Bought my HRV EX brand new - thank you Cristina Sanchez, very sweet and informative! APRIL 27, 2018 - Went in for just an oil change, service advisor told me my tire had a bubble in it and showed me a photo on his phone, did not offer to show me in person, told me it could blow out while driving therefore I need to purchase an entirely new tire. Went in for a oil change, left spending a total of $299 including the new tire. APRIL 30, 2018 - Low tire pressure light went off, had my insurance company check my tires on the side of the road and they confirmed tire pressure in each tire was fine. Technician must have bumped some electrical wiring while installing my new tire. MAY 20, 2018 - Low tire pressure light kept coming on again, but discovered a nail in a different tire. I was advised by several friends who work on cars that it could simply be patched. Went into Honda, the same service advisor who pressured me into buying a new tire told me he'd get a technician's advice. Sitting in the driver's seat I watched him through my right sideview mirror ask two technicians who both looked as if they nodded "Yes, it can be fixed." They left, service advisor came around to my window and tells me it cannot be fixed, and proceeded to show me a new tire and the price that was already up on his screen. I stopped him mid sentence and left. Came back with my dad, we talked to two technicians again, they ended up patching up my tire with absolutely no issue for $30. Thought you said it couldn't be fixed? Hmm. JUNE 11, 2018- Contacted the service manager via email and told him my complaint, mainly focusing on the service advisor who tried forcing me to buy another new tire when, in proof, I did not need to. Service manager Scott Hirayama was thankfully very courteous in his response and action to inspect my vehicle. We made an appointment to do a hard reset on the TPMS, reset my tire pressure, and road test my car to ensure the light didn't come on again. Gave me a free car wash and offered future vehicle accommodations. JUNE 25 - The small orange light that tells me which gear I am in went out. Had to rely on the dashboard to tell what gear I was in when parking at nighttime. Not devastating, but by this time car is only nine months old. JULY 23, 2018 - Finally had enough of relying on the dashboard and had Honda take a look at it. They didn't believe that there was an orange light there until I (THANKFULLY) showed them that I caught it on video with date/time of the light going on and off and then going completely out. Wasif Khan handled my situation very well, ordered the new part for me, and scheduled an appointment for them to install it since it would take a few days for it to come in. Of course no charge for anything, it was under warranty. Free car wash. OVERALL, I am satisfied with my vehicle style, gas, features, etc.; satisfied with the customer service I received when something went wrong - the service manager Scott Hirayama and service advisors Wasif Khan were kind and helpful; disappointed with the light going out on a nine month old car; disappointed with all the time I spent going back and forth to Honda making appointments for all these issues; and absolutely disgusted by the service advisor who lied to my face about trying to get me to purchase an entirely new tire even though the the technicians he asked both seemed to confirm it could be fixed, and the fact that I ended up getting it fixed for a mere $30. Honda is OK, but definitely watch out for some of those technicians and/or service advisors. They must make commission on the parts they get people to buy... seems like it anyway. I've also read three other reviews about people who go in for an oil change or something minor, and end up having an issue with their vehicle that was not there before they went in for their oil change/minor issue. I'm grateful for the service I received, but the other issues left a bad taste in my mouth. Can't say whether or not I'd recommend people to come here since I constantly have the feeling that something will go wrong with my vehicle within a matter of weeks and I'll have to go back in again. More

Quick and efficient service Everything about this service check up was efficient and painless from making the appointment to picking up the car. They even reset my display scree Everything about this service check up was efficient and painless from making the appointment to picking up the car. They even reset my display screen to show more information then what I had it set to. Our service person was friendly and to the point. More

No Hassle Honda Buying I was referred to Concord Honda by Costco . My sales representative was Cristina Sanchez. I purchased a 2018 Accord EX-L 2.0 and could not be happier I was referred to Concord Honda by Costco . My sales representative was Cristina Sanchez. I purchased a 2018 Accord EX-L 2.0 and could not be happier with my car buying experience at Concord Honda. They offered me the lowest price without any need to negotiate. No high pressure tactics at all. Cristina was a joy to work with and it was apparent that she knew all the features of the Accord. I will buy from them again. More

Regular service Richard Johnson did a great job,he even cleaned my car.He answers all my questions professionally.He's a great asset to your company and I will be l Richard Johnson did a great job,he even cleaned my car.He answers all my questions professionally.He's a great asset to your company and I will be looking for him everytime my car needs maintenance. More

Awsome service Wasif has not disappointed me yet with his awesome and professional service. I could have gone to the Walnut Creek Honda dealership which is closer to Wasif has not disappointed me yet with his awesome and professional service. I could have gone to the Walnut Creek Honda dealership which is closer to my home or any other service place. But I'm willing to go the extra mile because of Wasif. More