Concord Honda

I am a loyal customer because of the excellent service I continue to receive throughout the years. All the staff are friendly, helpful, and aim to please. I would like to give special recognition to my se continue to receive throughout the years. All the staff are friendly, helpful, and aim to please. I would like to give special recognition to my service advisor, Wasif Khan. I feel his customer service is first-rate, very knowledgeable and thorough, and he goes above and beyond to make sure a customer is getting the service that's deserved. I feel well taken care of. I've seen Wasif in his busiest mode, but his customer service is never compromised. I certainly hope that he is getting special recognition at work because he truly deserves it. I've owned Honda cars since 1983 and have had my car serviced by other mechanics and Honda dealers, but there were reasons I decided to keep searching for another mechanic until I finally tried Concord and this is where I'm most happiest. I love Honda cars for its dependability, affordability and the service from Concord. About two years ago I purchased a Accord EX 2012 from Concord and privately sold my other Accord EX after 13 years. It was in such great condition so selling it was a breeze. I neglected to submit a rating back then, so I'm taking the opportunity now to give excellent rating to Cristina Sanchez. Purchasing my third Honda car was the most stress-free experience because of her. Car purchase is nerve wracking enough, but Cristina was patient, easy to work with, very knowledgeable, and seemed genuinely nice. The car I purchased were missing the floor mats, but Cristina offered and ordered mats that were even better. Thanks to Wasif for recommending Cristina to me. My most recent visit was for minor service, so there is nothing major I need to describe. This rating is more to provide the excellent service I continue to receive from Wasif Khan and his colleagues. Many thanks ... and keep up the excellent service. Mel V. More

My car's starter went out. Thank goodness it was covered under my warranty and I could take it whever I wanted. Having a Honda, I decided to take it to Honda. Wasif was so helpful and friendly. He w covered under my warranty and I could take it whever I wanted. Having a Honda, I decided to take it to Honda. Wasif was so helpful and friendly. He was always available even when another thing happened to the under panneling of my car, which was the late cause of someone hitting my bumper, I took my car back in and they patched it up for free. My wareanty did not cover diagnosis either but they gave me a deal for everything and helped me so much. Everytime I went in to Concord Honda I was greeted and met with promptley even when they were very busy. I am going back this weekend to replace the underpanneling. So far they have been nothing but fast, helpful, and friendly! More

Fast professional service, use to wash the car, not anymore, it was a good gesture, hope to do it back again, try to send more coupons to your regular customers, this will attach them to you more anymore, it was a good gesture, hope to do it back again, try to send more coupons to your regular customers, this will attach them to you more More

My experience with Concord Honda dealership was extremely nice. They were very friendly and helpful. Absolutely 'no-pressure' during the whole process of purchase. We live in bay area, and my wife contacted nice. They were very friendly and helpful. Absolutely 'no-pressure' during the whole process of purchase. We live in bay area, and my wife contacted the dealership over email/phone, and we drove 60 miles to pick up the vehicle. As the color we wanted, was not available, the sales person [Ali] arranged it from another dealership. Price was better than the best offered price in any of the bay area dealership, for the same make/model/trim. I am enjoying my 2009 Honda Pilot EXL with RES [Dark Cherry Ext / Beige Leather Int.], with no problem so far. They even took our picture with the car, and will send us calender with the picture. Finance manager [Zuheir] was also a amazing persion. Ali and Zuheir remained in delaership till late in night on Sunday, and finished our paperwork, so that we can drive the vehicle home. No pressure at all, for buying any extra accessories or warranties or paint protection, etc. This is my 3rd new car purchase in last 9 years, and I was never so satisfied. I would strongly recommend this dealership [Concord Honda] to any one; and specially to get in touch with Ali [Sales] and Zuheir [Finance] if you are ineterested in purchasing Honda in Northern California. By the way, they and Stevens Creek Honda are under same management. So if you have any problem with the vehicle, you can drive it to Stevens Creek Honda and get same level of service [if you live in bay area, CA] More