Concord Mazda

Outstanding experience! Sales Manager Brendt and Sales Associate Alex were amazing—professional, attentive, and made the entire process smooth and stress-free. I truly felt Sales Manager Brendt and Sales Associate Alex were amazing—professional, attentive, and made the entire process smooth and stress-free. I truly felt valued as a customer. More

Angel was very professional showing us the cars and answering our questions. His follow through with updates on the cars arrival from the factory was excellent. Thank you Angel for all help with settin answering our questions. His follow through with updates on the cars arrival from the factory was excellent. Thank you Angel for all help with setting up the car before we left. More

Angel is polite and nice, he shows the us the feature of the car and explained how to use them in detail. the car and explained how to use them in detail. More

I had a great experience with Concord Mazda. Jonathan was extremely professional and patient throughout the entire process. He helped diagnose and resolve an issue with my vehicle’s forward-sens Jonathan was extremely professional and patient throughout the entire process. He helped diagnose and resolve an issue with my vehicle’s forward-sensing camera and kept me clearly updated every step of the way. His communication made everything smooth and stress-free. Really appreciate his help — highly recommend working with him! More

I had a great experience at Concord Mazda during my most recent oil change. The service team was friendly, efficient, and kept me updated throughout the visit. Everything was completed on time as stated, an recent oil change. The service team was friendly, efficient, and kept me updated throughout the visit. Everything was completed on time as stated, and the staff made the whole process easy and stress-free. The only small disappointment was the MP Vision Glass Treatment I added along with my new pair of wipers. I was expecting Rain-X level water beading, my experience in the past, during the rain, but so far it hasn’t really performed the way I hoped. Not a deal breaker at all, just something I wish worked a little better. Overall, Concord Mazda continues to provide excellent service, and I’ll definitely be back for future maintenance. More

Excellent service! Dominic was extremely professional and helpful on the phone and Jonathan, my service advisor , was equally professional and kind. A far cry from Mari Dominic was extremely professional and helpful on the phone and Jonathan, my service advisor , was equally professional and kind. A far cry from Marin Mazda, that’s for sure.! More

Friendly and low pressure atmosphere , they allowed us to take our time, ask questions, and did not try to force us into any car we were not interested in. Ismael was very helpful, and patient. We were very take our time, ask questions, and did not try to force us into any car we were not interested in. Ismael was very helpful, and patient. We were very impressed with his customer service. More

Everything was easy and smooth, the rep was great. I think they even fixed the button for my window which hasn't worked in a year even though I never even mentioned it or was billed for it, thanks I think they even fixed the button for my window which hasn't worked in a year even though I never even mentioned it or was billed for it, thanks More

Concord Mazda has treated us great ever since we moved to California. Service advisors, especially Melinda Williams, does their job very very well California. Service advisors, especially Melinda Williams, does their job very very well More

This is a overdue review of my recent service experience at Concord Mazda. I brought my vehicle in for service after multiple poor service experiences at another Mazda dealership in the Bay Area, in hopes t at Concord Mazda. I brought my vehicle in for service after multiple poor service experiences at another Mazda dealership in the Bay Area, in hopes that the service would be better. I dropped my car first thing in the morning for a morning appointment to diagnose a vehicle operational issue. I ended up sitting at the dealership all day (5pm) waiting for the service department to investigate my issue. What I got out of this experience was someone spending 20 minutes with the vehicle at the end of the day and then telling me there was nothing visibly wrong with my car and they couldn't replicate the issue. In addition, they basically told me directly that I did not know how to operate the vehicle that I had owned for over three years. There was clearly a visible issue with the vehicle and I found it amazing that the service department did not see any problems. As soon as the vehicle was turned back over to me I immediately replicated the issue in the Concord Mazda parking lot. I went back into the service department and explained the situation and was told I would need to schedule another appoint which was infuriating after already wasting an entire day. I left the dealership with a loss of $300 and 10 hours of my time. My frustration forced me to bring my vehicle to non-Mazda specific repair shop who was able diagnose and repair the issue with my vehicle for a fraction of the time and cost it took Concord Mazda to diagnose nothing. Very frustrating experience. I don't plan to bring my business back to this dealership or any other Mazda dealership in the area, especially when it deals with diagnosing problems. The experience felt like such a scam. More