Concord Mazda

Great service, explanation of work and options, plus hospitality! Timing of service was done promptly while I waited. hospitality! Timing of service was done promptly while I waited. More

The person at Concord Mazda that I worked with was very polite and knowledgeable. My car was in for a safety recall, and that was taken of while I waited. polite and knowledgeable. My car was in for a safety recall, and that was taken of while I waited. More

Appreciated the relative ease and transparency this dealership and its team provided during the whole process. dealership and its team provided during the whole process. More

Good communication, no high-pressure sales tactics, fast service, send to work together as a team service, send to work together as a team More

Total rip off on pricing and no transparency. Upsold on a service I didn’t need and it was presented as part of the 15k service. Video of service said no need to replace filters and I was still c Upsold on a service I didn’t need and it was presented as part of the 15k service. Video of service said no need to replace filters and I was still charged for the filters and told it was just a “mistake” in the video. Never going back. More

Alex Negron is a great salesman- what makes him great is that he does NOT act like one. From my first inquiry, what he provided me with was something far more valuable than a price tag. It was TRANSPARENCY that he does NOT act like one. From my first inquiry, what he provided me with was something far more valuable than a price tag. It was TRANSPARENCY and information. From the get go, he worked WITH US alongside Remell, director of finance dept. They helped us navigate our budget to see that we really COULD drive home with the car we wanted, since we were probably a bit pessimistic. Based on my research of Concord Mazda now combined with first hand experience, I think I just became a Concord Mazda loyal customer!! Alex and Remell definitely BOTH deserve to be commended for their excellent service! More

This experience exceeded my expectations. I was treated with exceptional care. My issue was a situation that was definitely out of my control — a ghost touch — which posed a safety concern an I was treated with exceptional care. My issue was a situation that was definitely out of my control — a ghost touch — which posed a safety concern and was distracting and very dangerous. More

Working with Ismael was a pleasure. I test drove a couple different vehicles. Ismael was very accommodating, knowledgeable and easy to work with. I appreciated the ease in which we c I test drove a couple different vehicles. Ismael was very accommodating, knowledgeable and easy to work with. I appreciated the ease in which we came up with a fair price. After that is when the hard sell came from 2 different people for the upsell of maintenance packages and extended warranty. I had mentioned to 2 different people that I was on a time crunch and yet they still insisted on the upsell. The first person I told him mid-way through his sell that I wasn't interested, but he requested to finish the sales pitch. Then a 2nd person came to do the same sales pitch but with reduced fees, again I said I wasn't interested. Then when I finally got to the room to complete the sale a 3rd person mentioned the same, but at least he didn't try the hard sell the first 2 did. It's very unfortunate that when someone states "no, I'm not interested and I'm actually on a time crunch" that is disregarded. I was there for over 2 hours, simply to do the paperwork. Days before the car I wanted had already been decided along with the price. The day I purchased was simply to go pay cash for the vehicle and do the paperwork. There is no reason for this to take over two hours and to have to deal with the upsell 3 times. I actually had contemplated walking out without the vehicle during the second hard upsell. Again Ismael and Daryon (who stepped in for Ismael at the end) were a pleasure to work with. While the folks doing the upsell were pleasant, it certainly changed the positive low key vibe I had working with Ismael. More

This dealership was professional, straightforward, and understood my needs. I would recommend anyone going here to purchase a car. understood my needs. I would recommend anyone going here to purchase a car. More

Everyone was fantastic and extremely helpful. It was low pressure, and the team was very knowledgeable. It was low pressure, and the team was very knowledgeable. More