Autocom Nissan of Concord - Service Center

Sincerely sad and at a loss. I would like to begin by stating I have paperwork and sincerely hope to get help from someone. I am a sinigle mother who works in the social sector. I don't think I will ever stating I have paperwork and sincerely hope to get help from someone. I am a sinigle mother who works in the social sector. I don't think I will every purchase a nissan again. I own a 2006 Nissan Sentra that I bought brand new and after hitting the mileage at which nissan will no longer take responsibility for its faulty cvt transmission it failed and I was stuck all 4 times my car had to get towed while i was with a client and had to get helped by my partner or a tow truck. I had to pay for new authentic nissan parts and the transmission was programmed at this dealership. My car "passed" and after a 1 week my car once again had to get towed. The embarassment the loss of wages and money spent on repairs tow etc. well ontop of that only then did I find out that not only had the transmission been assigned onto a different car with a different VIN number. I then found out that the reason I saw sticker residue with pricing and etc. and no one had told me why, the reason was because my rear drivers side window had to be replaced after being damaged! Regardless while I hope and believe this is all being sorted out by (invisible people) at Nissan I have spent weeks without a car for work, groceries, my children and etc. Not only am I hurt however wondering where the transparency is and I simply would like my car fixed and a sincere apology because I really am a real customer with a real problem with my car still sitting in a Nissan shop without getting the repairs and whatever else must be fixed done….i ask that someone please reach out to me I am not rude I simply want help. Please someone reach out and contact me as soon as you can. More

Awesome customer service I came in last week. Jack the service guy that helped me was so thoughtful. I wanted to get my brakes replaced because they were a little noisy. He s I came in last week. Jack the service guy that helped me was so thoughtful. I wanted to get my brakes replaced because they were a little noisy. He said Dan let me get them checked first at no charge. Sure enough my brakes were over 50% and I could live with a little noise in the Morning. What come to find out is normal for the age of my car. He could of sold me brakes but gave me good advise. More

Can in for regular scheduled maintenance for my Altima Was treated by Service Advisor Jack. He is awesome. He explained everything to me what was being done for this visit. Jack came from the Walnut Creek Was treated by Service Advisor Jack. He is awesome. He explained everything to me what was being done for this visit. Jack came from the Walnut Creek location that closed. I am so glad he us here. More

Condescending Service Manager Rip off! They use old-fashioned BS to get into your pocket book. Save yourself some money and frustration and take it elsewhere. The service manager Rip off! They use old-fashioned BS to get into your pocket book. Save yourself some money and frustration and take it elsewhere. The service manager is extremely condescending. More