Concord Toyota - Service Center

Poor scheduling I was given an appt at 3:40 pm and was told it would be a 2 hour appt. When I arrived at 3:20pm they said they close at 5:00 pm so they would have to I was given an appt at 3:40 pm and was told it would be a 2 hour appt. When I arrived at 3:20pm they said they close at 5:00 pm so they would have to rush my car through. This did not make me feel comfortable that my car got the attention it needed. I was not in a hurry and did not need to come in that day. My service consultant Daric was great, it wasn't his fault. I do think whoever does the scheduling needs to consider closing time when making appointments. More

Overcharged for simple oil and air filter change. The dealership charged me over $400. to change the oil and air filter. I was told that the car would get the 30.000. mile service which includes a tir The dealership charged me over $400. to change the oil and air filter. I was told that the car would get the 30.000. mile service which includes a tire rotation. I don't believe the tires were rotated. When dropping off the car I asked the service advisor what was included in the 30k service and how much it costs. He listed some items, which seemed to me to me to be little more than I get at jiffy Lube for $79.95, and stated the cost would be over $450. I told him I thought that was too much to pay for the service and ask for a lower price. He then said he would discount the price by 10 percent. I left the car there with the key and wheel lock in the center cup holder. I got a message on voice mail 1 hour and 40 minutes later saying the car was done. Bill came to $ 417. 36. $ 306.44 of the bill was for labor. I don't believe the charge is justified for the (less than 1-1/2 hour labor time) service received. More

Good Service.. seats and tables are 6 feet apart from other guest at the waiting area. Car is sanitized after service.. Service advisor was helpful as the technician recommended and explained what needs other guest at the waiting area. Car is sanitized after service.. Service advisor was helpful as the technician recommended and explained what needs to be done. More

Servicing my 2020 Prius Prime Friendly and prompt service. Checks were performed in about an hour. Paperwork was minimal. Waiting room offered seating at distance consistent with c Friendly and prompt service. Checks were performed in about an hour. Paperwork was minimal. Waiting room offered seating at distance consistent with covid-19 requirements. More

Did a great job on my car. I had oil change and had a correction done as a result of recall. Always are treated good and staff so friendly. correction done as a result of recall. Always are treated good and staff so friendly. More

Easy to get appointment. Courteous and caring Prompt and precise. Every one of them followed COVD19 protocol. Had their masks on. Not too many in the waiting room. One thing there was no coffee and I un and precise. Every one of them followed COVD19 protocol. Had their masks on. Not too many in the waiting room. One thing there was no coffee and I understand the reason. Thank you. More

I bought my car there and have taken it there ever since. Great service department, never a problem. I had a transmission problem last year and Toyota wound up refunding me my parts cost. Great service department, never a problem. I had a transmission problem last year and Toyota wound up refunding me my parts cost. More

Great Dealership I have never had a bad experience with this dealership, service, and staff. I think that people expect too much from dealerships that make them unhap I have never had a bad experience with this dealership, service, and staff. I think that people expect too much from dealerships that make them unhappy because they want more than what they expected. More

Outstanding service I was extremely satisfied with the representative (Derick), I asked for a 90,000 mile servicing since my wife and I would be traveling across the coun I was extremely satisfied with the representative (Derick), I asked for a 90,000 mile servicing since my wife and I would be traveling across the country. My entire ordeal was quick, the customer service was outstanding. Best of all, my vehicle is running great, I could not be happier. I was impressed by the low cost of the superb service that Concord Toyota charged me. I could not be more satisfied with my entire experience. More