Concordville Nissan

Purchase of Subaru Forrester after seeing at Philly Auto Sho Hector our online contact was wonderful. He helped us arrange a meeting with Sean and was there to introduce us. Sean was accommodating and went the Hector our online contact was wonderful. He helped us arrange a meeting with Sean and was there to introduce us. Sean was accommodating and went the extra mile to make sure we got the car we wanted. He was supportive at all times with no pressure. He followed up with us when needed and returned our calls promptly. Although another Subaru dealership is closer to our residence the promotion and promptness of returning emails and calls from Concordville is why we chose them. More

Straightforward Dealer I worked with Justin who cut through the non-sense and delivered what I wanted in under 10 minutes. They had a great selection of Subarus and we're re I worked with Justin who cut through the non-sense and delivered what I wanted in under 10 minutes. They had a great selection of Subarus and we're ready to sell them. I'd highly recommend Subaru of Concordville. More

Great Experience!!! Mo was excellent to deal with. He made leasing a new car a great experience.!! I would highly recommend using Mo and Concordville Nissan. Would not Mo was excellent to deal with. He made leasing a new car a great experience.!! I would highly recommend using Mo and Concordville Nissan. Would not use any other dealership More

Subaru Service exerirnce w/ Al Alba This Monday during prime time, right after work, I had to go to Concordville Subaru because I thought I had a flat and needed an oil change and wanted This Monday during prime time, right after work, I had to go to Concordville Subaru because I thought I had a flat and needed an oil change and wanted to get everything fixed before the negative zero weather came our way. I used to work at Concordville and knew Subaru had late hours on Monday nights but I did not know who the advisors were anymore. Al Alba helped me out and come to find out, he is the new service manager. I had never met him before and he did not know I used to work there. He checked my tires for no cost and I was trying to work with him on when to come back to get my oil change done because I knew he was going to have to order one since I have a Hyundai and not a Subaru and I did not want to hold him up or any other customers up but he insisted I kept my car there to get my oil changed. For him to not know I was a former employee and to make sure everything I wanted to done to my car was completed, and within an hour, really made me happy and want to go back to Subaru to get my car serviced all the time. Al was very accommodating and wanted to help me and that is what customer service is all about! I recommend with the new service employees for everyone to get their car serviced here whether they have a Subaru or not! More

service BEST place in the world hands down don't go anywhere else but here new management is awesome and has the best team ever!!!! Prices are great too! BEST place in the world hands down don't go anywhere else but here new management is awesome and has the best team ever!!!! Prices are great too! More

Unprofessional and adversarial Highly unprofessional and adversarial sales team. Moe Laraki, the Sales Manager, came across as , very condescending, offputting, and -- to say "dis Highly unprofessional and adversarial sales team. Moe Laraki, the Sales Manager, came across as , very condescending, offputting, and -- to say "disingenuous" would be to think he isn't by nature a car salesman -- disinterested in customer satisfaction. If I didn't know better about Subarus they give the car a bad name and in fact have almost led me to consider buying another car manufacturer. I have walked off the lot two times over the course of a couple yearss with the same impression. I am not sure why I even returned there the second time. Things have not changed and too bad the Subaru Corporation doesn't know of their lack of professionalism and how much Moe and his sales team hurt their brand's image. More

Never Responded to my continued calling I bought my BRZ from this dealer and had a wonderful experience during that process. I went to my first maintenance appointment and explained to the s I bought my BRZ from this dealer and had a wonderful experience during that process. I went to my first maintenance appointment and explained to the service station what my coverage was for. They told me that I was wrong and not covered for what I claimed. I was charged accordingly and I paid with the intention of contesting the charges. I placed a call with my maintenance package number and was told I was right and should not have been charged, I received a message asking to call back so they could refund me the money. I called every day for a week asking for the gentleman that called me and was repeatedly told he was either "out and would be back soon" (during his business hours shown online) or that a message would be left for him to call me back. No call was ever returned to me. I will most likely be taking my business to Rafferty Subaru instead. UPDATE: I was eventually contacted by Al Alba who was VERY helpful in trying to get the situation sorted out. He was able to grant me credit for the service center for my troubles and was very pleasant to deal with. He informed me that the individuals I had previously dealt with were no longer working there and restored my faith in returning to Concordville. Thanks Al! More

Outstanding Customer Experience I visited 3 dealers before I visited at Concordville Nissan. The experience at the first 3 dealers was, at best, mediocre. But then I met with B I visited 3 dealers before I visited at Concordville Nissan. The experience at the first 3 dealers was, at best, mediocre. But then I met with Brianna Johnson at Concordville Nissan and what an outstanding customer experience: the truck I wanted was mine that same day! An outstanding buying experience. I highly recommend Concordville Nissan and Brianna Johnson! More

A dishonest and irresponsible dealership Ordered a Subaru Outback from them in Oct. over the phone. They asked my credit card number and placed the order. When I asked for the documentation, Ordered a Subaru Outback from them in Oct. over the phone. They asked my credit card number and placed the order. When I asked for the documentation, they never replied to me. Called in, Sean told me that it is not necessary to come into the dealership to sign the document but wait until the vehicle arrives. I wait and wait, no one contacted me about the updates. I then contacted Subaru of America to inquire the status and know that the vehicle will arrive on Dec 29th. I then emailed my sales Justin and Kaitlin, still no response. Called in again, Matt took the call and told me everything is ok and I can come to pick up the car when the vehicle arrives. On the 29th, I called in the morning and Justin told me the vehicle hasn't arrived and will call me back later in the afternoon. In the evening, he called me and told me the vehicle was sold! The sales manager Moe said I canceled the order in Oct. We indeed had some conversation about the documentation since they would not like to send it. But in the end he agreed to send it to me and I said I will order from them. But I got no document. I still have our last email conversation of my inquiry and request for the updates of the order. But the sales manager Moe denied about the fact. From the beginning to the end, they are totally irresponsible for the customer and lied that I canceled the order. They told me on the last day when the vehicle arrives. I would say dishonest business surely would not last long. God hates dishonest and He sees everything. I ended up with no vehicle now. But I definitely will find one soon since there are many vehicles in the market. Their behavior indeed is not reputable. I saw they do charity on their website. Do you feel the charity can disguise such a nasty behavior? Don't go to this dealership and don't trust them. Their pledge to beat the other dealership for $300 is only a way to grab customers but in the end they will play trick to fool you! More

We loved the experience Rather than try and sell us a new car these folks treated us like family. We bought our new Murano from Farid who was very knowledgeable and friendly. Rather than try and sell us a new car these folks treated us like family. We bought our new Murano from Farid who was very knowledgeable and friendly. There was no back and forth between the manager and our sales representative, they were very straightforward with us right from the start. We had been looking at the Murano at two other dealerships but just did not feel comfortable with the staff. Our experience at Concordville was refreshingly different. We would definitely do business with this dealership again and will recommend Farid to our friends and family. More