Conicelli Nissan

No service from the service department Had a pretty good experience buying my car here about a year ago. Salesperson Eddie was great! Person handling the financing screwed up with the way Had a pretty good experience buying my car here about a year ago. Salesperson Eddie was great! Person handling the financing screwed up with the way he reported my husband's job, which has caused us a few problems, a pain in the neck but not disastrous. However.... Our recent experience with the service department has been a disaster. Left the car off Friday evening to have state inspection and emissions recall done. (Note, I had tried to have this done about a month ago when I came in for an oil change and after being told the recall would also be done, discovered it was not done because "computers were down.") Car is done Saturday morning. I call to ask if I can pay over the phone and if they will lock the keys in the car if I am not able to get there to pick it up before closing. Young woman who answered the phone assures me they will do so (leave key along with paperwork) but also tells me "someone will be up front until 9 pm and they will have your key." Clearly she has no idea what she is talking about, as we arrive at 7:30 and the place is locked up tight and closed. Fortunately I have my second key or I'd have been really irate at having driven 30 minutes for nothing. No key in the car, no paperwork. Strike one! I also think my fuel is quite a bit lower than I think it was when I dropped the car off, but guess I could be mistaken or that perhaps it had something to do with whatever work they did so dismiss it. I call first thing Monday morning and no one answers the phone in service so I leave a message and ask them to mail me my key. They do return my call and the message says "oh, I found your key in my folder," - as if that were some big surprise! I They promise mail me the key. No apologies for the screw up, misinformation or inconvenience. We'll see if I ever get the key... I don't drive the car again until Monday when I notice a message flashing on the dashboard display "fuel cap is loose." I open and close the fuel tank several times over the course of the day but the message does not go away. I call Conicelli at around 9 am on Tuesday morning. The young woman who answers (I think it is the same one who told me the incorrect business hours) puts me through to service. It rings and rings and no one answers so eventually I leave a voicemail (don't recall name -Edward perhaps) explaining the issue and request a call back. By 1 or 2 pm I've heard from no one and have to go into a meeting so I call back. Same deal, no one answers in service so I leave another message - someone else's voicemail box (Marty this time). Day is over, no return call. And another full day, no return call. Just floored at the poor customer service and wondering what kind of problem the service department has caused with my car, as there was absolutely nothing wrong with it when I brought it in! More

Worst service! Never again!!! Purchased a vehicle beginning of August at 45k miles on it. Went for an oil change and was told NO maintenance was done on the vehicle Never again!!! Purchased a vehicle beginning of August at 45k miles on it. Went for an oil change and was told NO maintenance was done on the vehicle and needed over $300 worth of service including cabin and air filters. This is only 1 month after purchase! This is a CERTIFIED vehicle! This comes after bringing the vehicle in 2 weeks after purchase because the rotors needed to be replaced. So much for being certified when the brakes were bad! Made an appointment and went in and was told that no we don't do the recommended service on any vehicles before we sell them. Umm what??? So after paying a crazy amount of money for a Certified vehicle I now 1 month later have to pay over $300 to get the maintenance done that should have been done while it was on your lot sitting there to be sold?? Wow!! Worst dealership I have ever worked with!!! Called managers like they told Me to on Friday morning and left messages and still haven't gotten a call back and it's Monday! Worst customer service and experience ever! More

Terrible Took my 2015 in for a warranty repair. After horrible customer service, they told me they had to order a part and they'd call me when out came in. I d Took my 2015 in for a warranty repair. After horrible customer service, they told me they had to order a part and they'd call me when out came in. I drove off of the lot and about a mile down the road, my hood flew open. Almost got in an accident and ended up driving up a curb to avoid hitting another car. Called the service manager multiple times and never got through to him. Took it to another dealership and had the part I needed in a day. Worst service experience ever. Buyer beware. More