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Conicelli Toyota of Conshohocken
Conshohocken, PA
1,314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,314 Reviews of Conicelli Toyota of Conshohocken
June 05, 2021
I bought my 3rd vehicle from this dealership so I have credibility in my review. Sadly this time, it started with a discrepancy between the invoice and the sticker. The dealership referred me to the corp credibility in my review. Sadly this time, it started with a discrepancy between the invoice and the sticker. The dealership referred me to the corporate office. The corporate office referred me back to the dealership. For over three months both would send me back and forth and no one would take responsibility for an error on my car. To add to the insult, the dealership sent a letter to the PA Attorney General Office that contained a lie. The dealership said I was given a price break on the car because of the error. The error was not found until 2 weeks AFTER the car was purchased. The dealership refused to act in good faith and tell the truth which can be proven in the paperwork. What does it say about a dealership that says it has so much pride in its customer service when it’s easy but cannot give the same customer service when there is a problem of their making. I did not have the normal experience based on their 4+ rating but it says more about a dealership when they can’t handle a not so good situation. For this dealership, one customer does not matter but every customer should matter. Even Dominic Conicelli, acknowledged the lie in the letter, could not defend the letter, but did not find the time to even offer an apology for letting their employees lie in writing. No excuse for this type of customer service. I am hoping they will honor the items that are owed to me in other documents. More
by Customer Reviewer
Employees Worked With
Dominic Conicelli
June 03, 2021
David was absolutely amazing!!! He got me in and out and truly displayed excellent customer service and had a great sense of humor! I had an awesome experience! Not one complaint Thank you so much! truly displayed excellent customer service and had a great sense of humor! I had an awesome experience! Not one complaint Thank you so much! More
by mia90
Employees Worked With
Michael Shulski, David Terpoili Jr.
March 28, 2021
Just bought a new truck ,this was the best experience I ever had at a car dealer;my salesman was Eddie Probably wont need another truck because I’m 65 but if I do I hope he is still around 3/28/2021 ever had at a car dealer;my salesman was Eddie Probably wont need another truck because I’m 65 but if I do I hope he is still around 3/28/2021 More
by Rennard
Employees Worked With
Eddie
March 27, 2021
Very understanding, sales consultant.I was very pleased with the deal that Curtis Hines worked out for me. Very patient and understanding. It was a pleasant experience in sales. with the deal that Curtis Hines worked out for me. Very patient and understanding. It was a pleasant experience in sales. More
by simoneblackwell41
Employees Worked With
Curtis Hines Jr.
March 26, 2021
In my driving life, I’ve owned 7 new Toyota vehicles. So I’ve seen many sales and services. Hands down the very best service here and satisfaction. Mark E. has a solid team of service professionals. Highly I’ve seen many sales and services. Hands down the very best service here and satisfaction. Mark E. has a solid team of service professionals. Highly recommend them. FYI: I pass by four or five other Toyota dealerships to come here. More
by Stephon G
Employees Worked With
Big Jim F., Mark Elmore
March 16, 2021
Great dealership Curtis and his manager were very helpful 😊 they made sure we got everything we needed and made sure we were happy with the outcome! 😊 they made sure we got everything we needed and made sure we were happy with the outcome! More
by Samanthachurch858
Employees Worked With
Curtis Hines Jr.
January 26, 2021
Paul helped make our car buying experience easy and satisfying. We did not feel pressured into anything we did not want. I can see why they are the top of bunch in Toyota care sales. Thanks so much! satisfying. We did not feel pressured into anything we did not want. I can see why they are the top of bunch in Toyota care sales. Thanks so much! More
by suek
Employees Worked With
Paul Smith
December 22, 2020
Good Evening,We must say thank you to Pete Papas for Good Evening, We must say thank you to Pete Papas for being a wonderful representation of Conicelli. Today we are leaving with 2 new cars! He made Good Evening, We must say thank you to Pete Papas for being a wonderful representation of Conicelli. Today we are leaving with 2 new cars! He made the experience amazingly smooth. He was professional and you could tell he cared about us being happy. We were treated with respect and genuine concern. We’d like to also thank Melissa and her husband for pushing for us with the banks! We will never go anywhere else! THANK YOU PETE!!! William Frisby and Nakia Battle-Frisby More
by Firstladykee
Employees Worked With
Pete Papas
