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Conicelli Toyota Scion of Conshohocken - Service Center

Conshohocken, PA

4.2
160 Lifetime Reviews Review Dealership

160 Reviews of Conicelli Toyota Scion of Conshohocken - Service Center

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October 06, 2020

"I had a leak in my roof that left a puddle under the..."

- MB

I had a leak in my roof that left a puddle under the pedals. They couldn't fix the issue and they said they tried to replicate the problem. Charged me a service fee. Went to another Toyota dealership and they diagnosed the problem and fixed it for free under warrantee! Don't go here. They won't take good care of you!

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Recommend Dealer
No
Employees Worked With
Lionell Evans
Oct 08, 2020 -

Conicelli Toyota of Conshohocken responded

Our apologies for your recent experience at our Toyota Service Dept. I would very much like to assist you however, in order to look up your file, I need your name and contact info. I'll be pleased to have a service manager reach out to you. Please contact me at pdigiacomo@conicelli.com Paula DiGiacomo, Customer Relations

July 14, 2020

"Thank you, great and friendly service was given by the..."

- cwebb1957

Thank you, great and friendly service was given by the staff and the wait was not long at all, thank you very much for it all

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Recommend Dealer
Yes
Employees Worked With
Jul 15, 2020 -

Conicelli Toyota of Conshohocken responded

Thanks for choosing Conicelli Toyota Service Center! Greatly appreciate your kind words and business! Paula DiGiacomo, Customer Relations

March 16, 2020

"Haven’t had one good experience "

- Tsmith1281

This whole dealership is garbage. I have not had one good experience since buying a brand new truck from them 6 months ago. It took months to get a tonneau cover (which I was promised on date of sale), They lied to me about loosing my center cap on my wheel, saying that’s how I brought it in. Toyota makes great cars and trucks but stay away from Conicelli.

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Recommend Dealer
No
Employees Worked With
Mar 16, 2020 -

Conicelli Toyota of Conshohocken responded

Mr. Smith, I am sorry to read these comments regarding your experience. I had the chance to reach out to our Service Manager and I would like to speak with you about the center cap on your vehicle. Please contact me at 610-828-1400 x 1123. Paula DiGiacomo, Customer Relations

March 16, 2020

"On January 2nd 2020 I stopped into the Conicelli service..."

- Tonya

On January 2nd 2020 I stopped into the Conicelli service department and I needed help to get my 8th seat back in place and also to learn how to take it in and out appropriately we recently had a family day trip and it was a bit challenging to use the eighth seat. Tim Santo was very helpful even though I didn't have an appointment he showed me how to get the seat out and and in, and checked to make sure that it wasn't damaged in any way which was wonderful to know I really appreciated his help an assistance took the worry off my mind with using the seat and also being a sure that it wasn't broken.

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Recommend Dealer
Yes
Employees Worked With
Mar 16, 2020 -

Conicelli Toyota of Conshohocken responded

Thanks Tonya for this great review. So happy to hear Tim was able to assist with your concerns regarding the removal/installation of the 8th seat in your vehicle. We appreciate your business and look forward to assisting you in the future! Paula DiGiacomo, Customer Relations

March 05, 2020

"Service with both of us smiling"

- Zack Preston

If you leave a car service center feeling better than when you went in, they're doing something right. When you're able to schedule online the night before, get almost as much work done as when in the office while you wait, and they stick to what they quoted but error on the side of adding value, they're doing everything right. This is our second car from Conicelli and, while the sales department is great, too, the service center is was my main reason for being a return customer. These folks get it: customer loyalty is so much more important and valuable in the long run than the quick buck. I recommend Conicelli to anyone who wants to be treated with respect, values their time, and values their hard earned dollars.

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Recommend Dealer
Yes
Employees Worked With
Mar 06, 2020 -

Conicelli Toyota of Conshohocken responded

Zach, thanks for the great 5-star review and sharing your service experience. We appreciate the kind words about our dealership/staff and look forward to assisting you in the future! Paula DiGiacomo, Customer Relations

February 06, 2020

"Conicelli Toyota’s service department quality has..."

- Scott

Conicelli Toyota’s service department quality has declined. After repeated failures to properly replace brake pads it is time to make a change. Very disappointed

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Recommend Dealer
No
Employees Worked With
Feb 06, 2020 -

Conicelli Toyota of Conshohocken responded

Scott, I am sorry to read that you are not happy with your experience at our Toyota Service Center. I shared your comments with our Service Manager who informed me that our Service Dept has been in touch with you. If there are any other concerns, please contact me at pdigiacomo@conicelli.com Paula DiGiacomo, Customer Relations Mgr

October 30, 2019

"service dept"

- LaxFam4

I have been recieving a number of emails from Toyota about it is time to set up my appointment for my complimentary Toyota care service. So I did figuring it was close to the time. I set it up online. But there is no spot to check off for the service. So I wrote in the space marked other. I also added a second note about a vibrating noise from the dashboard. I dropped my truck off the night before and wrote on the envelope the same note as the online appointment. Got a call the truck was ready. They found the cause of vibration and fixed. At that point I assumed that the Toyota Care service was done too. it wasn't. Went to pick up the truck and the service guy was nice and explained all about fixing the vibration noise. I asked about Toyota Care and looked at me like he didn't know what I meant. It seemed that no one read my note correctly and focused only on the second part of note. I don't think anyone realized that I set the appointment online and didn't read that note. My phone number was listed and if they didn't understand what I meant about Toyota Care they could have called and asked me. The guy at the counter offered if I had time to wait he would try to get done what I originally asked for, but I had to go. Also the guy at the counter explained that emails about setting up service appointments come a 3rd party. It say Toyota on them how am I to know that. So not really happy about my service appointment.

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Recommend Dealer
Yes
Employees Worked With
I'm sorry but don't remember any names. The young guy at counter when picked up was good.
Oct 30, 2019 -

Conicelli Toyota of Conshohocken responded

I am so sorry for any inconvenience we may have caused. I will contact our Service Managers to see what occurred. We value your business and hope we can continue to serve you. If you would please contact me with your name and phone #, I could pass this on to our Service Manager. Thank you, Paula DiGiacomo, Customer Relations, 610-828-1400 x 1123

Oct 31, 2019 -

LaxFam4 responded

Mark the service manager contacted me. The issue is being resolved. I appreciated the quick response. I now know that the Conicelli service dept and dealership do care about taking care of their customers. I would rate that 5 stars.

Oct 31, 2019 -

Conicelli Toyota of Conshohocken responded

Thank you for taking the time to update your review. Happy to hear that Mark contacted you regarding your concerns. We look forward to assisting you in the future with maintaining your vehicle! Paula DiGiaomo, Customer Relations

July 19, 2019

"Best service ever!"

- GSMITH

Excellent service! From reception to checkout, the staff is efficient, kind and receptive. They clearly value their work AND the customer. The waiting room is most pleasant, clean, comfortable and customer oriented - a TV, leather couches and chairs, a refreshment area, a quiet area and even a children’s room. Conicelli has it down! I now look forward to having my car serviced.

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Recommend Dealer
Yes
Employees Worked With
Jul 22, 2019 -

Conicelli Toyota of Conshohocken responded

Thank you for this great 5-star review. We greatly appreciate your business and look forward to assisting you any time in the future! Paula DiGiacomo, Customer Relations Mgr

May 31, 2019

"Great Customer Care "

- Tony,Lil17

Steve and Joe in Service are FANTASTIC GREAT SERVICE ALL THE TIME my parts that was ordered was supposed to take 7 to 10 days but Steve got my radio in 48 hours so I would not have go with out music phone the car was taken care of and summarized it all it’s Great Service I’m happy

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Recommend Dealer
Yes
May 31, 2019 -

Conicelli Toyota of Conshohocken responded

Thank you Tony for this nice review and 5-star rating. We greatly appreciate your business! Paulal DiGiacomo, Xustomer Relations MGr

May 16, 2019

"Warranty"

- Christy

Bob Calhoun went out of his way to find out if my repair was covered under warranty. He also made sure I had a rental for an adequate amount of time!

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Recommend Dealer
Yes
Employees Worked With
May 21, 2019 -

Conicelli Toyota of Conshohocken responded

Many thanks for this great review and 5-star rating. We look forward to assisting you in the future and we appreciate your business. Paula DiGiaomo, Customer Relations

May 21, 2019 -

Conicelli Toyota of Conshohocken responded

Many thanks for this great review and 5-star rating. We look forward to assisting you in the future! Paula DiGiacomo, Customer Relations

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