Conicelli Toyota of Springfield - Service Center

Matt is always extremely helpful! ! I purchased a service plan that Matt fully explained that will help with my next couple of visits!! ! I purchased a service plan that Matt fully explained that will help with my next couple of visits!! More

Paul was extremely helpful. Thanks. He sold me a service plan that I am very satisfied with. Thanks. He sold me a service plan that I am very satisfied with. More

Service was efficient and done correctly, service rep (Alisa Fox was excellent). I always expect great service here and I receive it. (Alisa Fox was excellent). I always expect great service here and I receive it. More

The staff was professional. I arrived for my appointment early and was checked in immediately. The appointment took exactly what was expected one to two hours. The waiting room I arrived for my appointment early and was checked in immediately. The appointment took exactly what was expected one to two hours. The waiting room was spacious and comfortable. I was very pleased with the service. More

I came in for a tire repair. Quoted a fair price for standard patch, service writer gave me tread depth on all tires, suggested replacement since approaching minimum depth. Off Quoted a fair price for standard patch, service writer gave me tread depth on all tires, suggested replacement since approaching minimum depth. Offered two selections. No pressure, presented options. Just looking out for the customer. That’s why they have me as a customer. More

Paid for oil and tire rotation. Rotation not completed. Made calls 4 calls starting on thursday. No response. Not good Rotation not completed. Made calls 4 calls starting on thursday. No response. Not good More

Excellent and courteous treatment by all associates from the time (2014) that I bought my Camry. Recommend Conicelli for automobile purchase and service. the time (2014) that I bought my Camry. Recommend Conicelli for automobile purchase and service. More

I come back to Conicelli a few times a year to get my car serviced and the experience is always simple, easy, and reasonably priced. Can't recommend enough. serviced and the experience is always simple, easy, and reasonably priced. Can't recommend enough. More

Team Christina and master mechanic Rob Hoffman - SUPERB in every single aspect, start to finish. Professional, friendly, honest & the expertise I have come to rely on to keep my 22 year old Tacom SUPERB in every single aspect, start to finish. Professional, friendly, honest & the expertise I have come to rely on to keep my 22 year old Tacoma in tip-top shape. Thank you Team Christina and Rob Hoffman for the "peace of mind" and transportation reliability over the years. Appreciated more than you can possibly know. More

I dropped my car off the night before and asked for it back at 4pm. I did receive a call with recommended services. Of the 3, I gave the go ahead for the coolant flush. I never received a call that my car back at 4pm. I did receive a call with recommended services. Of the 3, I gave the go ahead for the coolant flush. I never received a call that my car was done. At 5:36 pm I got a text that the car was done. I left to pick up my car and the service center was closed by 6 when I got there. I did need my car back. I went the next morning to pick up the car before work. I walked in to the service center and 4 service writers were at their desks. No one looked up, greeted me, or asked to help. I asked if it mattered who I went to. I walked to the person at the first desk, she got my paperwork and keys and sent me to the cashier. She said the valet would get my car. I paid and then walked outside next to three valets. I waited for awhile for my car but it did not arrive. I then asked the valet who said I’m waiting for the keys. The valet directed me to go inside and ask the person who helped me where the keys were instead of checking himself. I walked inside and asked the group of people closest to the door. Then I found the key myself sitting on a counter. I took the key outside and the valet said I could get my car myself. I walked to the car and had to remove the paper on the floor and the service number tag. The last time I dropped my car off with an appointment, the work was never done. I called in the afternoon to see when it would be ready and they did not realize the car was there despite the appointment marked as drop off. They were however able to complete the work in the day. I did not complete the survey then but after this second negative experience I felt someone should know. More