Conicelli Toyota of Springfield

I have been going to Conicelli Toyota of Springfield for purchase of new cars and maintenance for over 20 years. I have purchased two vehicles from Conicelli in the past and I am still a customer of Conicel purchase of new cars and maintenance for over 20 years. I have purchased two vehicles from Conicelli in the past and I am still a customer of Conicelli because the Service Dept. team are experienced in customer service and they know who the customers are, they are customer and maintenance focused, they are knowledgeable, courteous, they keep the customer updated throughout the day regarding the customer's car maintenance, they contact and discuss with the customer required and suggested car maintenance and the price, they are, all around, the best dealer customer and maintenance service team in the area. More

It went fine. It went fine. It went fine. It went fine. It went fine. It went fine. It went fine. It went fine. It went fine. More

Prompt service. Friendly staff. My experience was great and I look forward to the next one! Friendly staff. My experience was great and I look forward to the next one! More

The service was great and all your employees were pleasant and helpful. Enjoyed the visit. pleasant and helpful. Enjoyed the visit. More

Dropped my car off for a scheduled next day service. They were able to perform maintenance that same day and get my car back to me instead of completing the next day. They were able to perform maintenance that same day and get my car back to me instead of completing the next day. More

Our car was serviced was quickly and we were shown videos of our car and what was done. of our car and what was done. More

She’s super professional and act fast enough for you to leave early for work leave early for work More

i went to Conicelli to get my new-to-me Toyota inspected. The service advisor said it would take 2 hours. It took about 1 hour and 20 minutes- which was great. However, although the tires were safe, the serv The service advisor said it would take 2 hours. It took about 1 hour and 20 minutes- which was great. However, although the tires were safe, the service advisor quoted me for new tires. (I never buy tires from a dealership - as prices are usually much better at tire shops.) I heard other service advisors doing the same thing to other customers. This reminded me of how I was treated a a "Bavarian" dealership. The waiting area was nice - not Lexus nice - but nice. I will return to Conicelli for yearly inspections and warranty work. More

I purchased a set of tires here because of the excellent road hazard warranty offered, not expecting to use it just 2 weeks later. I got a screw in one of the tires, and brought it in on a Saturday to have road hazard warranty offered, not expecting to use it just 2 weeks later. I got a screw in one of the tires, and brought it in on a Saturday to have it looked at. They were too busy to work on it that day, so I left the tire and drove on the spare. I checked back on Monday afternoon and discovered that they had examined the tire, found it to be not repairable, obtained a new tire from the distributor, as it was a type that they do not stock, and it was ready for installation, which they accomplished in about one hour, totally free of charge. I would never buy tires anywhere else. More

On 10/30/26, I was traveling from Alabama to PA and scheduled an oil change and tire rotation. During the service, I received the video message stating the current condition of the vehicle, at which t scheduled an oil change and tire rotation. During the service, I received the video message stating the current condition of the vehicle, at which time the tech stated there were no areas of concern. After about another hour, I was told by the service provider that the oil pan bolt was stripped, and the previous dealer caused the damage. I normally seevice my truck at Hoover Toyota in Hoover, Alabama and have had over 24 services since new with no issues. To have Conicelli Toyota not take accountability for damaging my vehicle was very disappointing. Furthermore, they stated they could not fix the oil pan and wrote on my service ticket I would have to have the oil pan replaced on my next service. Instead of properly repairing the damage the tech caused, Conicelli Toyota Service installed an oversized drain plug, now requiring a replacement of the entire oil pan, which I will have to repair at my own expense. I’m deeply disappointed at this treatment. To not take accountability of their techs mistake is grossly unprofessional, and I’m deeply disappointed. More