Conicelli Toyota of Springfield - Service Center

I had my car in for a brake cap recall. After leaving the dealership I discovered that my brake petal was going down to the floor. It was very difficult to stop the vehicle. I had to bring the car back the dealership I discovered that my brake petal was going down to the floor. It was very difficult to stop the vehicle. I had to bring the car back and have it corrected. Joe Reilly was very helpful and my car was corrected quickly. This is my first experience with a problem. In the past I take my car in and the work is completed correctly. I will return for service but I hope this doesn't happen again because it is dangerous and inconvenient. Thank you. More

The service is very professional and service people curtious and prompts. Ms. Randell treats her customers as valued customers and very accommodating and professional in her dealings. I have already r curtious and prompts. Ms. Randell treats her customers as valued customers and very accommodating and professional in her dealings. I have already recommended my friends to this dealership for their after sales service. More

Great Service, good Communication and Friendly people. I had a problem with my brakes making a loud screaching noise. They told me to bring it in, that same day. The price they quoted to fix the problem w had a problem with my brakes making a loud screaching noise. They told me to bring it in, that same day. The price they quoted to fix the problem was the same at Cashier. I got a follow up phone call the next day and no NOISE. Thanks ! More

I use Toyota dealerships for all of my service needs. I just moved back to the area and decided to try Conicelli in Springfield for a routine inspection to see if they would be a good long-term choice. Co just moved back to the area and decided to try Conicelli in Springfield for a routine inspection to see if they would be a good long-term choice. Conicelli blew it, big time. It took almost six hours from car dropoff to pickup, and I was charged way more than at other dealerships (Del and Carousel). The service manager told me the other two I have used over the past six years must have waived part of the fee, but since I didn't buy my car at Conicelli I would have to pay full price. Worse, my request to change the rear wiper led to a charge of almost $24 because they claimed the blade was not factory issued, when it was the original (the wiper has never been changed since I bought the car new in 2003). On average, I spend hundreds to thousands of dollars on annual maintenance based on mileage and age of my car, but I will be taking my business anywhere else rather than be charged over $100 for an inspection and wiper replacement. Avoid this place - save money by going to a dealership that treats all Toyota owners equally!!! More