Continental Toyota - Service Center

On a recent trip to Chicago, during a thunderstorm, the driver's side window failed to roll up. We were pleased to find a Toyota dealership in the area that was open late. We worked with Rich. He offered t driver's side window failed to roll up. We were pleased to find a Toyota dealership in the area that was open late. We worked with Rich. He offered to have us dropped (6 total) off at our hotel or a restaurant and pick us up when the service was complete. He was able to give me a ball park estimate of the cost and to contact me if the price was higher than he estimated. Cristian was great. Knowing that he was going to drive 2 additional adults plus 4 children, he ran out in the thunderstorm to get a larger vehicle. Cristian drove our party of 6 to a nearby restaurant. He was great with the kids. Rich called later to let me know that the window was repaired and the cost was what he had previously indicated. Kudos to this dealership, Rich, Cristian and management. I'm grateful Continental was open late and able to fix the problem quickly and competently. More

Once again Mark, John and Dennis give the service and the attention to the customer that goes above and beyond. Even when a grandfather has his hands full with his two year old grandson, the check in and v attention to the customer that goes above and beyond. Even when a grandfather has his hands full with his two year old grandson, the check in and vehicle pickup are seamless with the help of the service crew and the staff. Transferring a child with a car seat and all the trappings from a loaner to my vehicle could not have happened without the assistance of the crew. Thanks for all your help today. You made a hard day a lot easier. Mark, your attention to detail makes me glad to be your customer. More

Once again I experienced something so rare that it is only found in a few selected areas of life. I found heart felt, truly dedicated customer service beyond my expectations. I brought my van in for serv only found in a few selected areas of life. I found heart felt, truly dedicated customer service beyond my expectations. I brought my van in for service and once again a seamless wonderful experience akin to checking into a 5 star hotel (even hot cookies coffee and fruit). Then I ventured on to see the finance director, Christian Callada. I wanted to purchase an extended warranty for my much loved 2006 Toyota Sienna which by the way has never given me any problems. Chris took fantastic care of me giving me a fantastic deal and even financed it at 0% interest. So my red van will have another 36,000 miles of TLC administered by the great service department at Continental Toyota. Thanks Chris. Thanks to all the staff who makes Continental Toyota more than a car dealer. More

Another great experience at Continental Toyota. Yesterday I brought my Tundra in for a noise coming from the rear end. Being that I was leaving on a trip this weekend I was under the gun to get this fixed. T I brought my Tundra in for a noise coming from the rear end. Being that I was leaving on a trip this weekend I was under the gun to get this fixed. Their Asst Service manager Larry Thompson and Tech Alex spent most of the day Trying to determine the source of the noise. They finally found the noise ordered the parts and delivered my repaired Tundra to me Friday morning. I thought for sure that my trip would have to be canceled , but due to Larry and Alex devotion to customer satisfaction We're heading to Florida on Sunday More

Just picked up my 2007 Tundra from Continental Collision center. It shines like a brand new truck. Asst Mgr Chris McCormick took a bad situation and made it a very plesureable one. I had to have my truck r center. It shines like a brand new truck. Asst Mgr Chris McCormick took a bad situation and made it a very plesureable one. I had to have my truck repaired by 9/29 so we could leave on a planned trip. Chris went above and beyond to make sure they hit that date. I would highly recommend Continental Toyota for all your auto needs. I have purchased vehicles , had them serviced and now used there body shop and found the same High level of customer service in every department. More

from the smile on the greeters face that opened my door and directed me to the service writer, the entire experience was wonderful. Mark the service writer remembers my name and what has bee done to my ve and directed me to the service writer, the entire experience was wonderful. Mark the service writer remembers my name and what has bee done to my vehicle with out even looking at the service record. I am happy I have found Continental Toyota. My daughter bought her new Sieanna from Continental and she is very happy also. More

I went in for a transmission flush on April 23 at Continental Toyota, 6701 S La Grange Rd, Hodgkins, IL 60525 and was ripped off. I was driving from Indianapolis to Carol Stream IL and I-294 wa Continental Toyota, 6701 S La Grange Rd, Hodgkins, IL 60525 and was ripped off. I was driving from Indianapolis to Carol Stream IL and I-294 was at a stand still due to an accident and there was a 2 ½ hour delay. Knowing the area I decided to stop in for a transmission flush. The SA was open and honest. The transmission flush was done quickly and I paid just over 155 dollars. A few weeks later I was driving and the transmission was not shifting properly from 4th to 5th gear and I was getting a funny smell. I pulled over at the next exit and found a repair shop. The service tech asked me did I every change the fluids in the transmission, I said yes. I went to the glove box and pulled the paperwork. The service tech said it was not done properly. I was pissed. The transmission fluid was a dark gray and was smelling like burnt eggs. So I paid the repair shop to flush the transmission again. I sat in the garage and watched the tech do the flush. I called Continental Toyota three different times and left a message for the general manager and service manager. No one called. First Time and last time. More