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352 Reviews of Continental Toyota - Service Center
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May 15, 2013
Once again Mark, John and Dennis give the service and the attention to the customer that goes above and beyond. Even when a grandfather has his hands full with his two year old grandson, the check in and v attention to the customer that goes above and beyond. Even when a grandfather has his hands full with his two year old grandson, the check in and vehicle pickup are seamless with the help of the service crew and the staff. Transferring a child with a car seat and all the trappings from a loaner to my vehicle could not have happened without the assistance of the crew. Thanks for all your help today. You made a hard day a lot easier. Mark, your attention to detail makes me glad to be your customer. More
by rogerd8235
Employees Worked With
Mark and John, John Ficaro, Mark Potrawski
March 05, 2013
Once again I experienced something so rare that it is only found in a few selected areas of life. I found heart felt, truly dedicated customer service beyond my expectations. I brought my van in for serv only found in a few selected areas of life. I found heart felt, truly dedicated customer service beyond my expectations. I brought my van in for service and once again a seamless wonderful experience akin to checking into a 5 star hotel (even hot cookies coffee and fruit). Then I ventured on to see the finance director, Christian Callada. I wanted to purchase an extended warranty for my much loved 2006 Toyota Sienna which by the way has never given me any problems. Chris took fantastic care of me giving me a fantastic deal and even financed it at 0% interest. So my red van will have another 36,000 miles of TLC administered by the great service department at Continental Toyota. Thanks Chris. Thanks to all the staff who makes Continental Toyota more than a car dealer. More
by rogerd8235
December 28, 2012
Another great experience at Continental Toyota. Yesterday I brought my Tundra in for a noise coming from the rear end. Being that I was leaving on a trip this weekend I was under the gun to get this fixed. T I brought my Tundra in for a noise coming from the rear end. Being that I was leaving on a trip this weekend I was under the gun to get this fixed. Their Asst Service manager Larry Thompson and Tech Alex spent most of the day Trying to determine the source of the noise. They finally found the noise ordered the parts and delivered my repaired Tundra to me Friday morning. I thought for sure that my trip would have to be canceled , but due to Larry and Alex devotion to customer satisfaction We're heading to Florida on Sunday More
by wavelength
Employees Worked With
Larry Thompson
September 29, 2012
Just picked up my 2007 Tundra from Continental Collision center. It shines like a brand new truck. Asst Mgr Chris McCormick took a bad situation and made it a very plesureable one. I had to have my truck r center. It shines like a brand new truck. Asst Mgr Chris McCormick took a bad situation and made it a very plesureable one. I had to have my truck repaired by 9/29 so we could leave on a planned trip. Chris went above and beyond to make sure they hit that date. I would highly recommend Continental Toyota for all your auto needs. I have purchased vehicles , had them serviced and now used there body shop and found the same High level of customer service in every department. More
by wavelength
Employees Worked With
Chris McCormick
September 17, 2012
from the smile on the greeters face that opened my door and directed me to the service writer, the entire experience was wonderful. Mark the service writer remembers my name and what has bee done to my ve and directed me to the service writer, the entire experience was wonderful. Mark the service writer remembers my name and what has bee done to my vehicle with out even looking at the service record. I am happy I have found Continental Toyota. My daughter bought her new Sieanna from Continental and she is very happy also. More
by rogerd8235
January 30, 2012
Bougtht and have had my vehicle serviced there for over 8 years. They have kept my Sienna running with minnimal fuss for over 500,000 miles. This vehicle is used in my work. When it needs emergancy service years. They have kept my Sienna running with minnimal fuss for over 500,000 miles. This vehicle is used in my work. When it needs emergancy service they always fit me in. More
by Topmiles
Employees Worked With
Ron
January 16, 2012
I went in for a transmission flush on April 23 at Continental Toyota, 6701 S La Grange Rd, Hodgkins, IL 60525 and was ripped off. I was driving from Indianapolis to Carol Stream IL and I-294 wa Continental Toyota, 6701 S La Grange Rd, Hodgkins, IL 60525 and was ripped off. I was driving from Indianapolis to Carol Stream IL and I-294 was at a stand still due to an accident and there was a 2 ½ hour delay. Knowing the area I decided to stop in for a transmission flush. The SA was open and honest. The transmission flush was done quickly and I paid just over 155 dollars. A few weeks later I was driving and the transmission was not shifting properly from 4th to 5th gear and I was getting a funny smell. I pulled over at the next exit and found a repair shop. The service tech asked me did I every change the fluids in the transmission, I said yes. I went to the glove box and pulled the paperwork. The service tech said it was not done properly. I was pissed. The transmission fluid was a dark gray and was smelling like burnt eggs. So I paid the repair shop to flush the transmission again. I sat in the garage and watched the tech do the flush. I called Continental Toyota three different times and left a message for the general manager and service manager. No one called. First Time and last time. More
by Boris Timotijevic
Employees Worked With
SA
January 03, 2012
I believe the Continental Toyota Service Dept. is top-notch. I took the car in for a thumping sound that increased with speed. They road checked the alignment and inspected all tires with the Sienn top-notch. I took the car in for a thumping sound that increased with speed. They road checked the alignment and inspected all tires with the Sienna on a lift. The report was one slightly out-of-round tire and they asked if they could rotate it to the rear to reduce the thumping since I indicated I wanted to return to the tire installer. Finally, they road tested and reported significant improvement which I concurred with that assessment. The service charge was reasonable with just the cost of the rotation and technicians road test time; I believe it was for 1/2 hour. Can't say enough for their willingness to trouble-shoot my complaint. More
by Fred Sopron
Employees Worked With
don't remember
February 22, 2011
Mr. Mica was very helpful, but so was everyone I dealt with - including the folks in the service area and cashier. The dealership was very comfortable. The restrooms were well maintained and clean. Fre with - including the folks in the service area and cashier. The dealership was very comfortable. The restrooms were well maintained and clean. Fresh brewed coffee, flat screen tv, internet access and friendly staff - what's not to like? More
by koalakate
Employees Worked With
Sylvester Mica
June 10, 2009
I highly recommend Continental Toyota Scion of Countryside, Illinois because efficiency, professionalism, and customer service are their highest priorities. I have visited the dealership on severa Countryside, Illinois because efficiency, professionalism, and customer service are their highest priorities. I have visited the dealership on several occasions with my 2008 Toyota Corolla LE and have had all positive experiences. Each time I drove right up to the service doors (without an appointment) and a customer service representative was there to meet me immediately. A service ticket was written up, an estimated waiting time given, and when the work was completed I was greeted in the waiting room by a service rep and escorted to the cashier. The work is fast, efficient, and they manage to treat all their customers this way in spite of being very, very busy. The waiting room is large and comfortable with a lounge and TV, magazine and newspaper rack, complimentary coffee and ice cold bottled water, and warm freshly baked cookies. The facilities are extremely clean and welcoming. All of the scheduled maintainence work I have had done there has been completely satisfactory. Every thing is explained to me and my vehicle is checked out thoroughly. They keep up with scheduled maintainence, plus they are very diligent in checking the vehicle for other issues. It is an outstanding dealership, dedicated to keeping your vehicle running for years and years and miles and miles. I'm 58 and have had numerous experinces with dealerships through the years, and I can honestly say Continental Toyota is the very best on every level among them all...bar none. The sales staff and other employees are friendly and extremely professional and knowledgable They will be moving to a larger, brand new facility close by on La Grange Road in mid-July 2009 and you can bet the same customer service and quality work they offer at the old location will be there only on a grander scale. I would never go to another dealership for service or for new car sales. In fact, my wife will be in the market for a new car this year and the only place she will want to go is Continental Toyota of Countryside. I'm a first-time Toyota owner, and so glad that I am, and so glad I discovered this dealership. It is truly distinctive, and sets the bar for quality sales, service, and customer satisfaction. More
by jbrokopp
Employees Worked With
Dennis Pecho, Marjean Hawkins, Larry from Service, All service personnel, Marjean Hawkins
