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Continental Toyota - Service Center

Hodgkins, IL

4.5
352 Reviews

352 Reviews of Continental Toyota - Service Center

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November 14, 2020

Alejandro from the service department is the kindest/honest person ever. That’s hard to find in the car service department recommend him 100%! He’s the best More

by MissJms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Continental Toyota responded

Thanks for the review! We are happy to hear you had such a positive experience working with Alejandro. Have a wonderful day.

November 13, 2020

We purchased two cars from them and have never had issues before. Unfortunately, we had issues with the service department. We tooknin one of our cars we purchased in there for services and the car wasn't fi More

by teresa1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Nov 18, 2020 -

Continental Toyota responded

Thank you for the feedback, Teresa. We are sorry to have lost your trust in our service team. If you would be willing to talk further - General Manager, Joe Miglio (708)469-3619

October 16, 2020

HORRIBLE! HORRIBLE! While the sales area may be wonderful because it's their income for the salesman, the Service/Collision dept. is just terrible. They are slow and unknowledgeable, putting it nic More

by rctorres57
Recommend Dealer
No
Employees Worked With
Nathan Jozef
Oct 17, 2020 -

Continental Toyota responded

Thank you for providing your feedback and letting us know about  this issue. If you would be willing to talk further. Joe Miglio (708)469-3619

July 23, 2020

Fantastic experience from Rich in Service. Dear Rich, “Sometimes people just know how to take you up the quality hill.” Thank you Rich at Continental Toyota for providing the safest cust More

by GW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich in service.
Jul 24, 2020 -

Continental Toyota responded

Thank you for this amazing review. We truly appreciate you taking the time to share your experience and we are happy to provide you with a clean and safe visit. We appreciate your choosing Continental Toyota!

February 18, 2020

I purchased few vehicles from Continental Toyota and always was happy with sales and services. I highly recommend Gerard Jerry as a sales guy to everyone. Service advisor Alejandro was very friendly and More

by Excellent job
Recommend Dealer
Yes
Employees Worked With
Sam P., Gerard "Jerry" Skeberdis, Linnea Zamora, Alex Garcia
Feb 19, 2020 -

Continental Toyota responded

Thank you for your recommendation on both our sales and service departments. We appreciate your continued business.

February 07, 2020

I’m very happy with service provided and I would like to thank much to my sells man Jerry (Gerard) Skeberdis for his excellent work and explanations vehicles features. I already purchased two cars from his More

by Excellent service
Recommend Dealer
Yes
Employees Worked With
Chris Callada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam P., Gerard "Jerry" Skeberdis, Linnea Zamora, Marla Ruvalcaba
Feb 10, 2020 -

Continental Toyota responded

Thank you for this amazing review. We appreciate you being a loyal Continental Toyota customer.

January 15, 2020

Gerardas Skeberdis is the most professional and honest dealer I met while shopping for my vehicle. He convinced me to give a shot to Continental Toyota service, and I was left very impressed. Everyone kne More

by Roro
Recommend Dealer
Yes
Employees Worked With
Joe Miglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Nanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trish Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerard "Jerry" Skeberdis, Linnea Zamora, Kurt Christianson, Anita Gomez, Alex Garcia
Jan 16, 2020 -

Continental Toyota responded

Thank you for this wonderful review. We are so glad you had a positive experience with our staff. See you next time!

December 06, 2019

The customer service within the service department is absolutely horrible. Very condescending associates who aren’t knowledgeable but rather defensive and not willing to look into anything that might be More

by SMH
Recommend Dealer
No
Employees Worked With
Marla Ruvalcaba
Dec 06, 2019 -

Continental Toyota responded

Hello, We would like to apologize for your dissatisfying visit with the Service Department. We do strive to provide a very informative and seamless experience, and we are saddened to know this did not reflect your visit. Please reach out to our Customer Relations Manager Linnea at (630)812-7066 so we can further assist you with your concerns.

December 02, 2019

Made an appointment for 11:40 to have my truck inspected. It sat in the bay for 2 hours without being inspected or checked. Before that, I had a tech come over an took my information about my truck and why I More

by beken1980
Recommend Dealer
No
Employees Worked With
Agata Gal
Dec 03, 2019 -

Continental Toyota responded

Hi Beken, We would like to apologize for the long wait you experienced yesterday with our service department. Our Customer Relations Manager has reached out and left you a message, please return her call at (630)812-7066, we would like to resolve your concerns regarding your vehicle. Thank you!

September 26, 2019

Sevice in collision dept Horrible communication skills. Received an estimate on my car damage & later it basically doubled for things they claimed out of their control. Then More

by Maria Gonzalez
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Padilla, Tina Roberts
Sep 26, 2019 -

Continental Toyota responded

Hi Maria, Thank you for leaving us this feedback. We would like to apologize for the poor experience with our Collision Center. Thank you for speaking with our General Manager Joe Miglio today, and reviewing your experience. We appreciate your comments regarding your visit. Thank you. Joe Miglio General Manager

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