Continental Toyota - Service Center

HORRIBLE! HORRIBLE! While the sales area may be wonderful because it's their income for the salesman, the Service/Collision dept. is just terrible. They are slow and unknowledgeable, putting it nic wonderful because it's their income for the salesman, the Service/Collision dept. is just terrible. They are slow and unknowledgeable, putting it nicely, it took them 4 weeks to do minor repairs which I was told it would only take 4 business days. Of course they kept taking their sweet time & giving ridiculous excuses & never communicated with me, I had to keep calling to get information. When I finally tried to pick up my car it wasn't even done, I left the vehicle there so they can address the issue & they were not very happy, I was told they will see what they can do as a courtesy & of course they never did nothing additional & made me believe they did. Again I had to call 2 days later & had to take vehicle back as they were not able to do anything. They may be good in sales but they suck in REPAIRS. And by the way, the courtesy inspection, they billed my insurance for $72. Chris & Nathan had no clue on handling my concerns & the mechanics are useless. Also, staff in the service area were not helpful nor were there even friendly. I had to put 1 star but it's actually no star More

Fantastic experience from Rich in Service. Dear Rich, “Sometimes people just know how to take you up the quality hill.” Thank you Rich at Continental Toyota for providing the safest cust Dear Rich, “Sometimes people just know how to take you up the quality hill.” Thank you Rich at Continental Toyota for providing the safest customer experience possible. No pens, no signing, no physical interaction with someone, and no friction. (The pandemic is forcing us to pivot and your performance demonstrates that your company is doing what is correct.) Here are some of the high points you provided our family: You exemplify that you understand that everyone is living a new normal. Here are some of the top examples of your ability to deliver high-quality service: 1. Providing a fully touchless experience (check). 2. Quick and friendly, accomodating, and non-intimidating conversations and problem resolution (check). 3. Collaborative and watching out for customers well-being. (check) 4. Sanitized car, not just plastic on touch surfaces. (check) 5. A flexible mindset that realizes the power of being grateful for the business you are receiving from your consumer. Rich discovered a broken housing, our former dealer had broken (that dealer reimbursed us thanks to Continental's discovery), during our oil change today. His catch translated into us having a potentially safer trip this upcoming week. I know this granted more revenue for Rich's dealership which we were happy to provide in exchange for peace of mind. There are many reasons consumers require an extra safe and touchless experience these days. Sir, you are making a difference in so many lives. Congratulations. LT More

I purchased few vehicles from Continental Toyota and always was happy with sales and services. I highly recommend Gerard Jerry as a sales guy to everyone. Service advisor Alejandro was very friendly and always was happy with sales and services. I highly recommend Gerard Jerry as a sales guy to everyone. Service advisor Alejandro was very friendly and professional. More

I’m very happy with service provided and I would like to thank much to my sells man Jerry (Gerard) Skeberdis for his excellent work and explanations vehicles features. I already purchased two cars from his thank much to my sells man Jerry (Gerard) Skeberdis for his excellent work and explanations vehicles features. I already purchased two cars from his guy and he always helps me with services also. Thank you Continental Toyota! More

Gerardas Skeberdis is the most professional and honest dealer I met while shopping for my vehicle. He convinced me to give a shot to Continental Toyota service, and I was left very impressed. Everyone kne dealer I met while shopping for my vehicle. He convinced me to give a shot to Continental Toyota service, and I was left very impressed. Everyone knew what they were doing, and it took less time to service my car than any other service place I been to, and for that reason I will be coming back to Continental Toyota again 🙂 More

The customer service within the service department is absolutely horrible. Very condescending associates who aren’t knowledgeable but rather defensive and not willing to look into anything that might be absolutely horrible. Very condescending associates who aren’t knowledgeable but rather defensive and not willing to look into anything that might be a rightful liability to their dealership. They are the reason why car dealerships get a bad name and the insult “used car salesman” is in existence. I will never buy anything from these shady characters again. They are ripping people off and I hope online dealerships put them out of business. More

Made an appointment for 11:40 to have my truck inspected. It sat in the bay for 2 hours without being inspected or checked. Before that, I had a tech come over an took my information about my truck and why I It sat in the bay for 2 hours without being inspected or checked. Before that, I had a tech come over an took my information about my truck and why I was there. After that he takes me to the service desk to get registered but service tech he would talk too would tell him they were busy and he needed to find someone else. It took 15 minutes just to get registered. After sitting and waiting for 2 hours I finally asked for my keys and told them I was done waiting for them to look at my truck. What's the point of making an appointment if it's just gonna sit there in the service bay for 2hrs. Nobody asked if I wanted to reschedule. They simply said ok and pulled the truck out. This is not the first or second time I've had issues with this service department. Their service department alone pretty much made me not wanna buy a vehicle from this dealership again. My wife bought her Toyota from a different dealership because of the experience I've had with continental's service department. More

Sevice in collision dept Horrible communication skills. Received an estimate on my car damage & later it basically doubled for things they claimed out of their control. Then Horrible communication skills. Received an estimate on my car damage & later it basically doubled for things they claimed out of their control. Then car was fixed & when they delivered my car to me there was visible damage that was not fixed. I was told estimator made a mistake so because of his mistake I have to pay more! Unacceptable! Not to mention they couldn't find my car in their files. They had it under someone else's name & address even my payment receipt has the wrong information on it. I asked for a call, never got a call back & was told he was gone for the day, they would ask him to call me back the next day. Next day came & I had to track him down because it was already past 2:30pm and still no call. Very dissatisfied, I wouldn't even give one star. More

Best Toyota dealer in the region From Service to purchasing a car, everyone in the dealer treat you with respect and provide the best service I've ever seen in a dealership. From Service to purchasing a car, everyone in the dealer treat you with respect and provide the best service I've ever seen in a dealership. More

Great service department I had my vehicle in for a oil change and tire rotation. Alex Garcia kept me informed via email of the date and time. When arrived Nathan was persona I had my vehicle in for a oil change and tire rotation. Alex Garcia kept me informed via email of the date and time. When arrived Nathan was personable and friendly. He understood what additional care I needed for my Avalon and took care of it. All the time taking my time need into consideration. More