Conway Ford Inc

Got us what we wanted for the price we wanted Rich "Truck" Brach got us the vehicle we wanted (2019 Ford Edge) for the price we wanted. He was not at all pushy, but answered all of our questions. Rich "Truck" Brach got us the vehicle we wanted (2019 Ford Edge) for the price we wanted. He was not at all pushy, but answered all of our questions. Was great to work with. More

Arbitrarily tried to replace parts! Diagnostic pricing is ou Took my Lincoln to have it diagnosed for a misfire. I knew that was the problem but wanted to make sure which cylinder it was before changing all coil Took my Lincoln to have it diagnosed for a misfire. I knew that was the problem but wanted to make sure which cylinder it was before changing all coils. The service manager called to let me know what the issue was and quoted me on the price. They quoted me for new tires, new spark plugs, replacing a coil and fuel filter. Again, I explicitly stated I needed to know where the misfire was coming from only. I guess being a women they didnt think i knew xxxx. I explained to the manager that i just changed the spark plugs 2 weeks ago, I dont need tires or a fuel filter, as this is an extra vehicle and was ONLY interested in the misfire. After I told him that I had just gotten a tune up and that I had a warranty on #8 coil, he told me he needed to talk with the mechanic again to be sure which was misfiring. Needless to say this guy was a xxxxxxx during the interaction of me dropping off the truck, as well. He asked me if I had an appointment and i said no. He then told me in a degrading demeanor "well, usually you need an appointment". I told him I wasnt in a hurry to get it back, as I have 3 other cars to drive. He quietly got up and left. Its like I was bothering him. I dont know why folks get jobs that require dealing with other people, if they dont have a compassionate bone in their body. And dont try to scam folks out of their money, just becuase it a part of your job description. Above all else, the truck runs WORSE now than it did before I took it there is no telling what those people did to it. Another thing I was surprised is that they upped the hourly labor charge to $130...from $85.?? Over the last couple of years, which is crazy in my opinion. I really wish a shop would open up somewhere nearby that was completely transparent, and not try to screw unsuspecting folks. The owner should really send in a secret shopper into the service department! Rant over. More

Ford Escape We knew what we wanted and Mark McClellan was able to show us a car that was exactly what we were looking for at a great price. He didn’t pressure us. We knew what we wanted and Mark McClellan was able to show us a car that was exactly what we were looking for at a great price. He didn’t pressure us. We are very satisfied. More

Great service Went in to get a car. Left with a car. They made the process quick and easy and pleasant people. Great experience 5 stars all day. Went in to get a car. Left with a car. They made the process quick and easy and pleasant people. Great experience 5 stars all day. More

Overcharged for service on Mustang My ford dealership in West Union, SC would charge 145,00--labor & parts for a cycle coil pack--the part 104.00 & labor 40,00 for 30 minutes. Conway Fo My ford dealership in West Union, SC would charge 145,00--labor & parts for a cycle coil pack--the part 104.00 & labor 40,00 for 30 minutes. Conway Ford charged 135.18 for part, 130.00 admission diagnostic, labor 65.00, tax & shop supplies 35.82--total of 362.00. I understand that dealerships charge differently for labor--my ford dealership charges 80,00 an hour, Conway charges 130,00 an hour-a big difference, but I don't understand why the part would be a different price, the charge for diagnostic test 130,00--when they are doing the work--my dealership does not charge for this and my dealership does not charge for shop supplies. My son will be in college at CCU for the next 2 years--I guess we will have to find someone else to service our car!! More

100% Satisfaction ! What a joke! The general manager doesn’t even care about the treatment of a customer. There is nothing I can do because you bought the vehicle as is ! What a joke! The general manager doesn’t even care about the treatment of a customer. There is nothing I can do because you bought the vehicle as is. That’s what he told me. However I was under the impression that the “as is” vehicle was a safe one when I purchased it. When I asked to see service records I was told that they didn’t have any. In the meantime the GM stated that his service department had “certified “ mechanics, yet they passed an inspection on a vehicle with dry rotted tires and bad brakes and no air conditioning. If you buy a vehicle here you will get screwed. More

Very Satisfied Pre-Owned Vehicle Customer The car-buying experience can be a very stressful one if you encounter the wrong dealership and/or the wrong salesperson. This was NOT the case for me The car-buying experience can be a very stressful one if you encounter the wrong dealership and/or the wrong salesperson. This was NOT the case for me at Conway Ford. I did my research and came here looking for a specific vehicle in their inventory. Tom Larrimore greeted me, he is the floor manager, and he turned me over to a very proficient salesperson, Ahmed Hassanein, a very cordial and professional salesperson, who hailed from Egypt. We test drove the vehicle in which I was inrterested, and Ahmed proved to have very good product knowledge. My trade was evaluated, and after a very short "tweaking of the numbers" (my term for negotiation) we reached an agreement that was amicable for both the dealership and me. The F&I process proved to be unusually painless, thanks to the expertise of Mr. Sam Allen. I was on the road, driving my newly purchased vehicle in about 3 hours from the time I first arrived. Thank you again to Tom Larrimore, Ahmed Hussanein and Sam Allen for an excellent car-buying experience. I would not hesitate to recommend Conway Ford to anyone in the market for a vehicle. More

This place is a joke Don't trust them they sold me a 2016 Ford and i have had. Nothing but problems with it trunk leaks windows are messed. Up has it fixed 3 times gear sh Don't trust them they sold me a 2016 Ford and i have had. Nothing but problems with it trunk leaks windows are messed. Up has it fixed 3 times gear shift cover came off car stall s out More

DO NOT TRUST THIS DEALERSHIP!! The only reason I gave 1 star is because no star is not an option. Most people walk away and give bad reviews because you can't come together on term The only reason I gave 1 star is because no star is not an option. Most people walk away and give bad reviews because you can't come together on terms, car salesmen are liars etc. etc. My husband and I purchase a new truck every 2 years from Conway Ford and on 11/2/16 we purchased a new F-150 Lariat. We left it at the dealership overnight so a bed liner could be installed the next day. We called the next afternoon, after not hearing from the dealership that morning, and we were informed that the truck we had purchased the night before had been sold again to someone else on 11/3/16! I have the bill of sale and all the paperwork you get when you make a purchase in hand, I just don't have a clue who has my truck. The customer service we received has been the worst I have ever encountered. We were made to feel like we had done something wrong. No one called us to inform us of the mistake. We had to make the initial call to them. Now we are left wondering about all the legalities involved. I am giving a strong warning to anyone looking to purchase from them. DON'T! More

The Greatest I can't say enough about the service I have received at your dealership each time I have been there. You guys are the best. You take care of your cust I can't say enough about the service I have received at your dealership each time I have been there. You guys are the best. You take care of your customers. Always polite. I hope to do business with you all for many years to come. More