Conway Ford Inc

Finance department messed up my title work and I had to spend 3 days at the DMV and the sales man blamed me. The worst. I would pay extra for a car other to deal with these clowns. spend 3 days at the DMV and the sales man blamed me. The worst. I would pay extra for a car other to deal with these clowns. More

I went to Conway Ford to get a new mustang. Which they had a couple in the lot. I parked my car and got out to look at a red one when Greg the salesman came up. He ask if I wanted to test drive it and I t had a couple in the lot. I parked my car and got out to look at a red one when Greg the salesman came up. He ask if I wanted to test drive it and I told him no because it was starting to rain and I would wait. Explained my problem to him about my other mustang being totaled. I told him I was waiting on Allstate to settle up with me in about a week. He kept right on and said let me get the keys and we will take it out. So we did. I drove about two blocks down the road and turned around and went back. When I parked the car, he started to explain the radio. He then said do you want me to work up some numbers for you? So I told him he could give me a price and what he though the payments would be. We got out of the car and then he started to talk about the cars rear end as being sexy. I walked on in. He sat at his desk and started to ask me questions and said sign here, its just to give you a quote on the car. I signed and he said he would be right back. Well he came back after ten minutes went by and said ok my boss printed this up for you. All you have to do is sign on the dottie line here while pushing the paper under my nose along with the pen to sign with and you can walk out of here to night with the car. No money down and the payments will be 410. I told him no that was to much. He then got upset and sat back in his chair and said I must be missing something here. I really didn't like that at all. He kept pushing the paper and I kept saying no. I then told him I had to go. He said well come in the back and meet my boss and let him hug your neck before you leave. I got up and he got up and he went one way and I went the other way OUT THE DOOR... I then got a phone call from Greg 20 minutes later and he said I though you were going to stick around for a bit. I told him no I had to go. He then stated are you going to call me tomorrow. I said sure after Allstate calls me. Knowing I was not going to call this man back. I went some where else and got a mustang just like the one I drove. Well now a couple of days later I found out that they ran my credit six times which takes a point off of your credit score each time. I would never send anyone to Conway Ford or will I ever go back there. He is lucky if he does get sued for sexual harassment... More

Bob Schenone worked after the dealership was closed to make sure we got the paperwork taken care of when we bought our vehicle. The Finance Office got us the best finance rate possible. We love our new make sure we got the paperwork taken care of when we bought our vehicle. The Finance Office got us the best finance rate possible. We love our new vehicle. This is the second vehicle we have bought this year from Conway Ford. We have bought several vehicles from Conway Ford over the past 25 years and have always received great service! More

I recently visited Conway Ford to have the transmission rebuilt in my wife's van. In the process of rebuilding it they managed to tear the exhaust manifold to pieces. They stripped the studs, stripped th rebuilt in my wife's van. In the process of rebuilding it they managed to tear the exhaust manifold to pieces. They stripped the studs, stripped the nuts, didn't seat the collar properly and now I have an exhaust leak. They then proceeded to tell me that this wasn't their fault and that this would have happened to anyone who rebuilt this transmission. I said well that's why I'm here at the dealership, I was relying on your expertise to NOT tear this thing to xxxx and back doing such delicate work. THEN they wanted $500 to install a new manifold, I can order the manifold right now from Autozone for $60.... I talked to the service rep, the service manager, and finally the general manager. They all gave me the same line of BS, not our fault, bolts strip sometimes, it would have happened to anybody, blah blah. I will never, ever give Ford one shred of business again in my life. More

They took advantage of me on price and quality. i bought a car knowing the damage and another dealer told me that they received the insurance and was to pass it along to the buyer and did not do that. a car knowing the damage and another dealer told me that they received the insurance and was to pass it along to the buyer and did not do that. More

I had just moved down to Conway for school and my check engine light went on in my 2006 Mustang. I took it to be diagnosed and it came up that my egr sensor had a problem. I then took it to Conway Ford t engine light went on in my 2006 Mustang. I took it to be diagnosed and it came up that my egr sensor had a problem. I then took it to Conway Ford to have further testing done and they said that my egr sensor and valve went bad and also that it gunked up my throttle body. I asked what the cheapest possible option was and they quoted me at $450 and that and qouted me the times it would take and around how much maintenance would be. When I went to pick it up they told me that they had to do more to clean the throttle body and they had to bring the price up to $660. I later went on to find out that the hours Ford has it written up to do and the hours they quoted me were completely off and they made me pay way more then what it should have been. Overall I am completely displeased with this service department and will never take my car back there. More

We had a ford Windstar that had a few problems. One was that it kept shutting off when it switched into 3rd gear and also there was an electrical problem resulting in a continual draw on the battery and th that it kept shutting off when it switched into 3rd gear and also there was an electrical problem resulting in a continual draw on the battery and the vehicle having no lights at all. We took the van into the dealership to have it repaired. The parts department told us that they would need to replace the instrument panel "For starters". We asked them if they had found the problem and they told us "No". We asked them why they wanted to replace the instrument panel if they could not fix what was causing the electrical problem. We thought that if the problem was still there and we paid the over 7 hundred dollars to replace the panel the new panel would just short out as well. We kept going back and forth with them and the outcome was that the repair bill would just keep going up with no end in sight until they finally found the problems. Faced with skyrocking and never ending bill, we decided to go ahead and trade the van in for a new Ranger. The salesman we spoke to went back to the parts department and came back to us and told us that the parts guy said the van wasn't even worth $1500.00, but he was willing to give us that in trade. This was a 2001 Windstar with only 86,000 miles on it. We asked the salesman what they would do with the van and he told us that they would sell it at an auction for parts. We went ahead and bought the Ranger and went home. a few days later I walked out of our garage and lo and behold I look down the street and see my Windstar sitting in a neighbor's driveway! I couldn't believe it! I knew there was no way Conway Ford had discovered the problems and fixed them in just a few days. I went and spoke to the neighbor who told me that her sister had been test driving the van and that it kept cutting off on her while she was driving it and also that she had no lights. I was shocked that the van was on the road still in the unrepaired and potentially dangerous condition that had brought us to trade it in. I warned her about the van, telling her that we had owned it and that it was not fixed. Then I went home and looked it up on Conway Ford's website. There sat my van (I compared the VIN numbers and yes it was definately our former Windstar) for sale for over 8 thousand dollars!! I could not believe it! They cheated us out of our trade in, lied about sending it to auction and put it on their lot even though they were fully aware of the problems that Van was having! That would have been a golden cash cow for them- sell the van for a lot of money after only "giving" us $1500.00 for it, then when it had problems the new owners would have brought it back for repairs thus giving Conway Ford even more money. I contacted Ford Company and told them about the problem. Ford Company did not seem to care that we had been taken advantage of, they were only concerned that Conway Ford was selling an uncertified used car. The van finally disappeared from Conway Ford's lot, but no one from either Conway Ford or Ford Company ever got back with us to try and resolve our situation. I guess Ford just has way too much money to worry about losing a customer. In the future we will NEVER, EVER go to Conway Ford for anything, nor would we ever recommend that company to anyone. We are also done with Ford products. More

I just purchased a used 2003 Explorer and traded in my '94 Explorer which, by the way, was a great, trouble-free vehicle that just kept going. I loved it! This purchase couldn't have been a better experie '94 Explorer which, by the way, was a great, trouble-free vehicle that just kept going. I loved it! This purchase couldn't have been a better experience. I found my 'new' Explorer on their website and it was exactly as advertised .... which isn't always the case. It was fairly priced and in perfect condition. From my initial phone call to Conway Ford to signing on the dotted line, this was a very pleasant experience. My salesperson, Joe Haiden, was outstanding. He's courteous, friendly, knowledgable, reliable - a real sales pro. I couldn't recommend him more highly. Suffice it to say that based on my experience, you couldn't go wrong purchasing a vehicle here. <br>Kudos to Conway Ford and it's fine staff! Your customer service is outstanding. More