Conway Heaton Inc.

Good knowledgeable staff, and easy to deal with. A good selection of new cars and worked hard to meet with me on my trade in. I'm a happy customer. selection of new cars and worked hard to meet with me on my trade in. I'm a happy customer. More

Great customer service! I went in expecting to get turned away but Anne and the finance manager really went out of their way to help me. away but Anne and the finance manager really went out of their way to help me. More

We love our car and the experience purchasing our car from Conway Heaton! We surprised our daughter with her first car, and the sales agent, Ann Taylor helped to make it very special for us. The finance from Conway Heaton! We surprised our daughter with her first car, and the sales agent, Ann Taylor helped to make it very special for us. The finance officer also worked with us to get the price we wanted. Thank you for making this process so easy! More

Definitely recommend!!! Family owned for over 100 years. I like the selection of new and used vehicles, whether I buy a Ford or something else they help me through the whole process. I like the selection of new and used vehicles, whether I buy a Ford or something else they help me through the whole process. More

I began my purchase process online. From the beginning to the end the process was smooth and Booker Polin my salesman was a pleasure! Thanks the end the process was smooth and Booker Polin my salesman was a pleasure! Thanks More

Kristen Littrell is the best!!! I luve in Texas, so buying a jeep was a little complicated, but Kristen was there for me every step!!! buying a jeep was a little complicated, but Kristen was there for me every step!!! More

Called about a vehicle and set an appointment up to come and buy it. They ran my credit and everything was set up, then they call to say they sold it. HORRIBLE way to treat a military family. Also the sales and buy it. They ran my credit and everything was set up, then they call to say they sold it. HORRIBLE way to treat a military family. Also the sales guy was extremely rude over the phone as you can imagine we were very upset! Just plain unacceptable. Do yourself a favor and find another car lot that treats people with respect. More

No Pressure Sales Sales person Kristen Littrell is awesome. She didn't try pressuring me to buy a vehicle "off the lot". She located the vehicle/model & options that Sales person Kristen Littrell is awesome. She didn't try pressuring me to buy a vehicle "off the lot". She located the vehicle/model & options that I wanted, at the right price. She made sure I received all available incentives. She is all about Customer Satisfaction! More

body shop fraud Was lied to by Jeff in body shop. tried to glue a luggage bar down while telling me he ordered and was replacing the part with a new factory part, whi Was lied to by Jeff in body shop. tried to glue a luggage bar down while telling me he ordered and was replacing the part with a new factory part, while never having even ordered the part he told me it came in and he was going to replace the old one. I caught his fraud only because he was not in the office at the time I brought the car back to be fixed. when confronted he simply said oh I didn't know you wanted a new part. even though he told me he ordered and received the new part. More

They didn't perform 172 point inspection on my certfied car I purchased a Certified Explorer not even 6k miles ago from Conway, my vehicle has been in service 3 times, today for a recall and its first oil chang I purchased a Certified Explorer not even 6k miles ago from Conway, my vehicle has been in service 3 times, today for a recall and its first oil change, not even 6k miles after my purchase and I was told the brakes have less than 1mm remaining on the rear, I was told in order for a vehicle to be sold as certified it has to go thru a 172 point inspection and brake pads must have no less than 4mm at the time of purchase the sales manager TED MULLINS this has to be a driver issue, funny myself with an auto industry background in service, front brakes wear 50% faster than rear, no brakes should ever wear out in 6k miles under any braking conditions, especially the rear. This proves this dealership failed to properly inspect it prior to purchase, funny I have asked several times for the inspection sheets. This dealership will never get my business again and I hope my message stops just one customer from purchasing a vehicle from you. Because Bill Collins Ford has been amazing!!! More