Conway Heaton Inc.

My wife and I started driving on Thursday, 19 Nov 2020, to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about ten years ago is ready and its time to get custom bottles from that batch! Well, the power steering on our 2006 Lincoln Town Car started to fail three hours from our hotel. I stopped for fuel, checked the power steering fluid, and there was a significant loss. I filled it up, we made it to Bardstown, but the power steering was growling and barely working. On the way to our hotel we saw the Conway Heaton Ford dealership just 1/2 mile down the road! What luck! We brought the car there at 0800, explained the situation, and they IMMEDIATELY started working on it. They trobleshot the problem, went to get the parts, and had it fixed by 0930!! We made it to Makers Mark on time, and then hit the road to Maryland on schedule. Carl Childers was the great guy who helped us, and whoever the mechanic was, God Bless him too. I spent 33 years as active duty Air Force and I've been all over this nation in almost every state. In the hundreds of thousands of miles traveled we had the opportunity to use dozens of dealerships, and other mechanics, over the years. Today may be the best service department performance I've ever experienced. No exaggeration. Your service team changed our day from what could have been a disaster, to a blessing. Thanks! Sincerely, Steve Cahanin, Col, USAF (Ret) More

Good knowledgeable staff, and easy to deal with. A good selection of new cars and worked hard to meet with me on my trade in. I'm a happy customer. selection of new cars and worked hard to meet with me on my trade in. I'm a happy customer. More

Great customer service! I went in expecting to get turned away but Anne and the finance manager really went out of their way to help me. away but Anne and the finance manager really went out of their way to help me. More

We love our car and the experience purchasing our car from Conway Heaton! We surprised our daughter with her first car, and the sales agent, Ann Taylor helped to make it very special for us. The finance from Conway Heaton! We surprised our daughter with her first car, and the sales agent, Ann Taylor helped to make it very special for us. The finance officer also worked with us to get the price we wanted. Thank you for making this process so easy! More

Definitely recommend!!! Family owned for over 100 years. I like the selection of new and used vehicles, whether I buy a Ford or something else they help me through the whole process. I like the selection of new and used vehicles, whether I buy a Ford or something else they help me through the whole process. More

I began my purchase process online. From the beginning to the end the process was smooth and Booker Polin my salesman was a pleasure! Thanks the end the process was smooth and Booker Polin my salesman was a pleasure! Thanks More

Kristen Littrell is the best!!! I luve in Texas, so buying a jeep was a little complicated, but Kristen was there for me every step!!! buying a jeep was a little complicated, but Kristen was there for me every step!!! More

Called about a vehicle and set an appointment up to come and buy it. They ran my credit and everything was set up, then they call to say they sold it. HORRIBLE way to treat a military family. Also the sales and buy it. They ran my credit and everything was set up, then they call to say they sold it. HORRIBLE way to treat a military family. Also the sales guy was extremely rude over the phone as you can imagine we were very upset! Just plain unacceptable. Do yourself a favor and find another car lot that treats people with respect. More

No Pressure Sales Sales person Kristen Littrell is awesome. She didn't try pressuring me to buy a vehicle "off the lot". She located the vehicle/model & options that Sales person Kristen Littrell is awesome. She didn't try pressuring me to buy a vehicle "off the lot". She located the vehicle/model & options that I wanted, at the right price. She made sure I received all available incentives. She is all about Customer Satisfaction! More

body shop fraud Was lied to by Jeff in body shop. tried to glue a luggage bar down while telling me he ordered and was replacing the part with a new factory part, whi Was lied to by Jeff in body shop. tried to glue a luggage bar down while telling me he ordered and was replacing the part with a new factory part, while never having even ordered the part he told me it came in and he was going to replace the old one. I caught his fraud only because he was not in the office at the time I brought the car back to be fixed. when confronted he simply said oh I didn't know you wanted a new part. even though he told me he ordered and received the new part. More