Cook GM Superstore

After I called to make sure the car was ready I told them I would be there on Saturday. They had 4 days and it wasn’t ready they had no car that I could even test drive. Some guy showed up and acted like th I would be there on Saturday. They had 4 days and it wasn’t ready they had no car that I could even test drive. Some guy showed up and acted like the other workers were his servants. This place sucked!! I’ll never go back nor would I ever trust them when they say the car that they had listed would be ready to be test drove. I wished the owner would reach out to me because he needs to be told about his used car employees and how rude they truly were! Patty Hahn PearlAngelEyes3@hotmail.com More

DON'T BUY A USED CAR HEREI would recommend anyone TO DON'T BUY A USED CAR HERE I would recommend anyone TO NEVER trust the used car staff. They will sell you a substandard used car. Steve the used mana DON'T BUY A USED CAR HERE I would recommend anyone TO NEVER trust the used car staff. They will sell you a substandard used car. Steve the used manager will ignore you. They Will not followup and make repairs properly. They will fix it just to get out of warranty. DO NOT TRUST THIS DEALERSHIP. Want to know more. Message me. Update: this company has refused to fix an ongoing problem with brakes since purchase. The executive manager personally told us this would be resolved. Its not a brake pad issue. It's a abs problem. DO NOT TRUST THERE WORD. EVERY MANAGER INCLUDING THIS ONE HAS LIED. trust me when I say. All we asked for was therm to back there promise that they made to our faces. Nothing more. More

Used vehicle manager is disrespectful and arrogant towards potential customer wanting the vehicle quality to match the NADA price he wants to charge (vehicle needed interior cleaning), prefers to sit towards potential customer wanting the vehicle quality to match the NADA price he wants to charge (vehicle needed interior cleaning), prefers to sit and eat McDonald food rather than show customer other possible purchase option. Teaching his young salesman how to give used car salesman a bad reputation via his methods: imaginary buyers waiting for loan processing and then bypassing the customer who waits patiently & is next in line for the truck by somone else when truck is now in a free-for-all-up-for-grabs sales mode...very shady). Has an unwillingness to deviate from the quoted price. Only brings vehicle up to condition when pressed and then cuts his own throat by insulting the buyer. "S..t or get off the pot.", not having the guts to tell customer himself, he sends a boy to do his job. $10 in rubber washers an 1/2 hour of service time would have sealed the deal. Tough-guy act does not intimidate this customer. I can see him losing more business for this dealership as bad news spreads far and wide. The budget lot manager and other salesman are good guys that are willing to try to work something out, knowing that the customer IS important. Could have had multiple sales with a positive experience, now will probably lose dozens of vehicle sales due to his bad temper. The owner should open his eyes and cull the herd. More