Cookeville Honda

New Car Experience On our way on vacation to Tennessee our a/c went in our 2013 Honda Odyssey (33,000miles). We decided to take it in for service and found out that the On our way on vacation to Tennessee our a/c went in our 2013 Honda Odyssey (33,000miles). We decided to take it in for service and found out that the repair was going to be much greater than anticipated. We spoke to the Service Director and expressed our displeasure of the expense to fix the issue for a vehicle that was only 3 years old. We explained our situation and our options. We are now walking out the door with a brand new 2016 Honda Odyssey Touring. Our buying experience was stress free. We have to say the best buying experience for us yet. Houston was very personable, just easy to work with. We will most definitely come back from Florida to buy a vehicle in the future. More

A not so good buying experience. Came to a price agreement on a vehicle on their used lot by Marathon gas station and they did not honor it. I was charged 3000.00 more than the price Came to a price agreement on a vehicle on their used lot by Marathon gas station and they did not honor it. I was charged 3000.00 more than the price WE (salesman and myself) agreed on. Went back to find out why and it was no help either. I would NOT do business with these people. More

2016 Honda Accord We just traded our 2016 Honda odyssey in on a 2016 Honda accord sport. Our salesman was Houston and the entire experience was great. We have bought a We just traded our 2016 Honda odyssey in on a 2016 Honda accord sport. Our salesman was Houston and the entire experience was great. We have bought a lot of vehicles from Cookeville Honda and will continue to purchase from there. More

Making car buing easy peasy We had a good experience today at your dealership we brought two cars in and left with one great car with the same payment we started with super happy We had a good experience today at your dealership we brought two cars in and left with one great car with the same payment we started with super happy . More

They obviously aren't worried about making a sale. My husband contacted them about a car and when they called we missed the call by seconds. I called back and the nice receptionist, after asking a co My husband contacted them about a car and when they called we missed the call by seconds. I called back and the nice receptionist, after asking a couple questions, said she thought maybe a manager called us. She transfered me and the gentleman I spoke to was incredibly rude. He informed me it could have been one of 30 ppl who called after he asked if we were trying to buy a car and I said yes and explained I was only speaking to him because he was who she suggested and transferred me to. He said if I had bothered to know the name of who my husband Contacted, he could direct my call and then I said don't worry, nevermind, he said fine and hung up on me. We will be taking our business to Honda of Murfreesboro for our Honda purchase. More

Very disappointing I will never trust leasing or purchasing from Honda again. My experience was one of being promised a GPS system which it turns out is not available f I will never trust leasing or purchasing from Honda again. My experience was one of being promised a GPS system which it turns out is not available for the car we leased. That falls on the salesperson's responsibility to know. Instead of owning up to his mistake, our alternative was to pay an additional $2500.00, exchange our vehicle in for the same make and model that had a navigation already installed (plus a different color, not of our choosing) plus a higher monthly payment. The salesman acted as if he was the victim in all of this. Our salesman made a commitment that neither he nor the Cookeville Dealership would honor..We've been customers of Honda and Acura for many years.. This experience marks an end to that relationship. More

Found exactly what I wanted, great deal! L.Rey and Mack worked diligent to find exactly what I was looking for. They made a very good trade and threw in extras. AWESOME L.Rey and Mack worked diligent to find exactly what I was looking for. They made a very good trade and threw in extras. AWESOME More

Horrible I wouldn't recommend Cookeville Honda to anyone! My mother and I got a 2007 Toyota Camry. We traded in a SUV and 300 dollars cash. We got a xxxxty d I wouldn't recommend Cookeville Honda to anyone! My mother and I got a 2007 Toyota Camry. We traded in a SUV and 300 dollars cash. We got a xxxxty deal on our car! More

Unhappy with oil change service Seems as thou i live in sparta having a simple oil change is convenient going to our local walmart. Till i got a coupon for a oil change for $19.99. @ Seems as thou i live in sparta having a simple oil change is convenient going to our local walmart. Till i got a coupon for a oil change for $19.99. @ The dealers and i was working in one of my locations in cookeville i thought wow what a deal. So i called an made a appointment when i pulled up my car was first in line by the bay window handed them the coupon and they sent me to the waiting area 2 1/2 hours later i go to the counter to see what the hold up is the lady at the desk was a complete xxx to me i asked a question her response was thats not my job and called someone and Within a few min's here comes the service manager, asks me follow him i did He explains there will be no cost , why is because never should a oil change take this long thanked him and left, Then after the first week 1/2 my oil life tells me im down from 100% to 90 % and now its at 80 % and its only been as of yesterday 900 miles which Back to where it has always been changed at walmart in sparta The little sticker in the window clearly tells you what oil to put in it and i only use (castrol oil) in my Honda accord why because i can go 1,000 miles with it befor the oil life goes from 100% to 90% and this is why I DO NOT use Pennzoil its JUNK and burns much faster then its competitors and the sticker in my window said (Castrol) clearly they noticed since it was removed by them and replaced with theres with oil brand wieght numbers ive never seen on my sticker So now im wondering during all this WHY my car is super sluggish? The folks at cookeville Honda made a mistake and the free oil change, Well guess what not free now my only choice is to remove there mistake they forgot to tell me about and YES oil matters folks So there went ME and Hubs trading our Honda Accord for a newer one if yall cant do a simple follow the directions in the window sticker what makes you think i want to buy a car from you now ? Dont worry thou Honda Cookeville my Buddys at walmart in Sparta will fix your mistake NEVER again a very unhappy Customer... More