Copeland Chevrolet Hyannis

Such an easy, hassle-free experience. Great folks! Having purchased cars at various other dealerships over the past few years, I came in to Beard ready for battle. I had arguments rehearsed, comps to Having purchased cars at various other dealerships over the past few years, I came in to Beard ready for battle. I had arguments rehearsed, comps to look at, I had done my research and was prepared to go in there, reject the first two offers, and then threaten to leave, just to get to a good negotiation starting point. After all, that is what I had done for every other car purchase I had made, and I was convinced that this was the only formula for getting a reasonable deal. I was totally surprised when we came to an agreement that was a win-win for both parties within minutes. Sales people were friendly and kind, the entire process was painless and efficient. Not what I am used to when buying a car. Would definitely recommend, and will return. More

Nice job Bob Alexander was extremely helpful and kind. Answered all of our questions and took his time no rush! Dick Beards overall is a great place to do busi Bob Alexander was extremely helpful and kind. Answered all of our questions and took his time no rush! Dick Beards overall is a great place to do business with. Thank you for your work. Alex More

Great and efficient! Sales Associate Steve Vesty was extremely helpful and kind. Answered all of our questions and took his time no rush rush rush! Dick Beards overall is Sales Associate Steve Vesty was extremely helpful and kind. Answered all of our questions and took his time no rush rush rush! Dick Beards overall is a great place to do business with. More

Terrific experience The rating I supplied was mostly due to the relationship with our sales Person Steve Vesty. He was extremely helpful. And came in on his time Off t The rating I supplied was mostly due to the relationship with our sales Person Steve Vesty. He was extremely helpful. And came in on his time Off to deliver the car a day earlier than was originally scheduled, a super Effort! THANKS! More

Ron Lambert-Sales-Above & Beyond Ron met me inside and professionally and courteously presented me with the options I was at Dick Beard Chevrolet for. It took several hours of only tw Ron met me inside and professionally and courteously presented me with the options I was at Dick Beard Chevrolet for. It took several hours of only two days from initial handshake to me receiving my new truck keys. No pressure, concise presentation, and the exact "deal" I intended. The dealership was pleasant, clean and very customer friendly--- from free computer stations to the introductions of the parts dept and service dept staffs I'd possibly interact with in the future. More

Excellent Dealer I've been going to Beard for the past 9 years and couldn't be more pleased. Sales and service excellent. I hope it continues in the future. I've been going to Beard for the past 9 years and couldn't be more pleased. Sales and service excellent. I hope it continues in the future. More

Steve Vesty did a great job communicating Steve did a great job communicating and making the deal happen in the time frame I needed. He went above and beyond to explain the vehicle and a great Steve did a great job communicating and making the deal happen in the time frame I needed. He went above and beyond to explain the vehicle and a great job with explaining the numbers. David Ferrara was also very helpful and knowledgeable. More

David Easa gets things done! I went in on a Saturday morning to look at the new Silverado. I thought driving a brand new truck wouldn't be an option for me. I had a monthly paymen I went in on a Saturday morning to look at the new Silverado. I thought driving a brand new truck wouldn't be an option for me. I had a monthly payment in mind and assumed a new truck would cost much more then that each month. David was very knowledgeable about the lease option and thought he could put a deal together that would fit my budget and did! He then took the time to show me everything. We compared different models and features, arriving at a LT Z71 Double Cab with the All Star package that really will suit my lifestyle. I love the truck! What came next was challenging. David went out of his way to have the truck ready for pick up at 4:30 the following Monday. However, the service department dropped the ball. I arrived at 4:30 as planned to be told there was a delay. Apparently there was a misunderstanding and the guys out back didn't even touch my truck for the inspection sticker and detail until 3:30. At 4:30 David was taking it over to the detail bay. I was made to wait over an hour for this to be finished. During this wait David saved me a trip to the RMV by canceling the plates on my old truck. A small inconvenience, but it got worse. When I finally went to leave the truck was supposed to be full of gas but only had 1/4 tank. Another service department fail. David dropped what he was doing and rode to the gas station with me, he even pumped the gas. This truck was a dealer loaner, so the trailer hitch had a locking hitch pin on it. This is so anyone driving the truck as a loaner could not tow a trailer. Very logical. However, the one guy in the service department that knew where the keys were was on vacation. David ran around and made phone calls trying to locate the keys. 5:00 quickly came and went and David was unable to locate them. We arranged for me to bring the truck back the following day. David called the next day to tell me he found the keys and I could come by anytime until 7:00. I arrived about 5:30 to learn this locking pin had a piece of an old key stuck in the lock. The pin would need to be cut off. Being after 5:00, all the mechanics were gone for the day. Another salesman asked me to come back the NEXT DAY and offered to fill my gas tank. A bit of an insult considering how fantastic the fuel mileage is. At this point I had only burnt about $5 in gas. An hour of my time is worth more than $5. At this point the service department wasted two hours of my time. I simply returned to my shop and cut the pin out myself. After all, I had plans with my boat! Overall, the sales process was enjoyable. The service department on the other hand was less than satisfactory. Hopefully the service is better when I return for the included oil changes. More

Excellent Experience I came to the dealership already knowing what I wanted. I was a little nervous going there by myself not knowing what to expect but I was greeted by a I came to the dealership already knowing what I wanted. I was a little nervous going there by myself not knowing what to expect but I was greeted by a salesman with a smile from ear to ear and all that anxiety I initially had all went away, his name was Frank. He was very easy going, wasn't pushy, and answered all my questions. With my growing family I wanted to upgrade my compact SUV to a more family friendly vehicle so I decided on the Chevy traverse. Standing next to it, I questioned whether it was too big for me. Frank told me to take it for a test drive, noting that if I bought something smaller I'd want to trade it in in two years for something larger. I'm so glad I did. I love my new Traverse. Thank you, Frank More

frank nunziaato gave assume service frank went out of his way to make sure all steps of purchase went smooth and followed through after sale to make sure all was going good frank went out of his way to make sure all steps of purchase went smooth and followed through after sale to make sure all was going good More